5022 Rossville Blvd, Chattanooga, TN | Directions 37407-352934.984882 -85.286812
Neighborhoods: Cedar Hill Improvement League
Don't ever go here! This was the most unprofessional, hateful and dumpy place I have ever seen!
We (sadly) have been customers at the Cleveland Location for several years. Occasionally we might need a little extra cash for one thing or another and we would go here. They have always been friendly and we have had no issues
This time, there was a new manager in the Cleveland store who told us we would have to go to the Chattanooga office because our bank was in Chattanooga. My husband and I decided rather than hassle with setting up a new account at another place we would make the trek.
We get there and we are greeted-and I use the term lightly-as they acted annoyed that they had to get up from their desks. We have a recent copy of our bank statement and the employee takes it to an office on the other side the very dumpy lobby.
The woman in the office, instead of getting up, yells across the lobby to ask us our statement was printed off the computer. We reply yes, we get online statements only. She very, very rudely informs us(while bobbing her head back and forth) that we will just have to go to the bank and get a copy. keep in mind we have already driven 30 min to get here.
Had she not been rude I probably would have went ahead and gone to the bank, after all we have gone this far, why not?But... I let the lady know that it would have been nice if we had been informed of this before we made the drive.
Her reaction? Sorry for the inconvenience? It's just company policy? The bank isn't too far? No!! She informs us we should have just went to another check advance in Cleveland instead of driving...so much for customer loyalty with this person!
She continues to argue with us for another few minutes until finally, knowing that we will never come here again we tell her, it really doesn't matter, it's irrelevant anyway and to have a nice day.
This is the first negative review I have written EVER of a business but I wanted to help someone else avoid wasting their time and crying all the way home because of someone's ugly spirited,unprofessional manner.
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