6806 E Brainerd Rd, Chattanooga, TN | Directions 3742135.014807 -85.183474
Andrea Mashburn is the best...hands down! Professional, courteous, energetic and compassionate. Makes a non-enjoyable chore (taking a car in for service) a very enjoyable experience! Simply the best!
Jon did a great job. He kept me informed on the progress of my vehicle, I love that.
Exemplary on every level. Ronnie and shuttle drivers were courteous and professional.Thanks to them for a terrific experience.
Andrea is always very professional and does an excellent job. Service performed was a recall on tail lights and job was completed in 1 hr, 15 min. which I thought was great.
I called and was able to come in same day. The waiting facility is very comfortable and convenient. Everyone was cordial and helpful.
Had car serviced and recall completed.
All work completed and back on the road in 6 hours.
Thanks to John on getting it all done along with your staff.
John always does a fine job taking care of us when we bring the car in for service. My Mom also has a BMW and John is her service advisor too. We're pleased with John. What I'm not real happy about is the new process that is in place. It makes no sense for me to come to the garage, see John and then go to the front of the store and see somebody else about the paperwork. That other person had no idea what kind of work was done on my car, nor was she able to answer questions - had to go back to John for that. Here's something else to consider. For your customers who have difficulty walking, like my Mom, walking from the back of the store to the front of the store is difficult. I would ask that you reconsider this process.
I felt like I was the most important person there. Ronnie was very nice and kept me informed on the progress of my service. Facilities were exceptional and the shop was immaculate.
service was completed in a timely manner - staff was very courteous
Work was timely. Staff was friendly and communicative. Quality met expectations
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