Prado Collection

(423) 899-5566 | View Website

2200 Hamilton Place Blvd, Chattanooga, TN | Directions   37421

35.034341 -85.154917

 
Bridal Shops, Tuxedo Rental, Wedding Supplies  more

Neighborhoods: Twin Brook Community Club

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Reviews for Prado Collection

7 months ago

I went to Prado's today to help my sister look at bridesmaid dresses for my upcoming wedding. I had read the bad reviews but we're down to crunch time. I tried to be positive as we walked in. The sale lady was very nice pointed out dresses that met our description of what we needed. My sister has a small fracture in her foot so she is in a boot so I started to go into dressing room to help. We were told to protect the dresses only sales people are allowed to help with the dresses. Ok. So we like the first dress but she tried on second one and I decided to take a quick pic so we could compare the dresses without my sister having to balance on one foot while changing clothes. I back away to get whole dress in photo and owner whipped around corner and informed me that 'no pictures are to be had here'. I know I turn red with fury. How is my pic going to hurt the dress? These are not his own designs! It's not like I'm going to go home and hand stitch a replica of it at home. My sister went to change back into her own clothes. While I was waiting for her another girl went into a dressing room to try on a dress for homecoming. She called her friend into the dressing room and no one said anything to her then the sale lady who was helping her went into the room too. 3 people in the room with the one fragile dress. Sale associate guy came over while I waited and asked how everything was going? I said not well. The sweet sales girl wrote down the information for the dress we liked and we were able to find it at Ever After in Cleveland. I have been in several dress shop in the process of looking for my dress and Prado treats people who are going to spend several hundred to several thousands of their hard earned money like crap! Everywhere else i have gone I have had a good experience. People are nice and helpful because they know weddings are stressful! They are wonderful on the day of but there is a lot of planning and so much to do. Do Not Shop At Prado's. there are several places in Chattanooga that carry the same designers! Go to the designer's websites to see where else they are sold.

I do feel bad that the sweet girl lost a sale but I also don't understand how anyone could work for the owner.

Recommends
11 months ago

I HIGHLY recommend The Prado Collection. I came in early in the year to find a particular prom dress. Lucky for me, they did hold the dress on their stock floor at the time. The dress sadly, did not fit, but the staff reassured me, that it was possible to get not only the dress in the closest fit for me, but more color options! Since I had time to kill, they persuaded me to try on a few more dresses to see if that was definitely the dress I wanted. I am SO happy that I listened to them, because they pulled a dress so much better than I realized I NEEDED! It was a beautiful Sherri Hill gown perfectly intact. Prado takes great care in their stock! They provided all the care, like helping me into dresses and zipping. But me being only 18 at the time, couldn't afford to put all the money down at the time. Thankfully, Prado has a wonderful lay away plan. I only had to put a third down and then all I had to do was pay on it till my prom date! I was also able to get my dress steamed which was very considerate of them. As long as you REALLY LISTEN to EVERYTHING they say, you won't have any problems. Wonderful all around!

Doesn't Recommend
over a year ago

I would not recommend using Prado, we were treated very nice until the dress was paid in full, then it took 4 months for alterations to my daughters wedding gown, and when the final fitting was scheduled, I don't think we were even acknowledged. So take your business else where, I also dealt with Boutique Couture, use them!!! They are great!!! and very kind.

Doesn't Recommend
1.0
over a year ago

The Way he treated my Grandaughter has my BLOOD BOILING – Unless this makes me put a rating he gets a zero. My Grandaughter paid for her Dress. No, it was not a thousands of dollar gown fit for American Idol, but it was her selection for the most important day of her life. SHe paid and called to check on an arrival date, anxious to see it.

When the phone conversation was "strange". she went down there with her Grandmother from her Mom's side. Well after 20 minutes of confusion, they could not find her paperwork.

After paying for the Dress in December, she gets a phone call from "Mr. Prado Himself" saying he just was called by the manufacturer that the gown was discontinued, He asked her to come down and pick another. My Grandaughter called the Manufacturer and they advised they never call the store to tell them something is dicontinued..LIAR AGAIN.\

He Never Ordered it, The Manufacturer said if they had rec'd the order in December when she paid El Slicko, they would have made the dress.

My Grandaughters entire experience is On the review page dated 2/6/12 Under LauraW123.

I am not going to relive the entire experience but what kind of business man tells a client to leave or he will have her escorted out. He does not know the first rule in retail. You make 1 person mad, they will tell 25 others, You Lie on top of that they tell 100,,And all these stats were before Social Sites and Networking. Damn, after what he said to her and her Grandmother, he ought to give her a dress. Sugar would not melt in his mouth until the order was made and he had the money in his grubby little hands. He tries to act like some kind of elite specialty store. He is on the same level as the street corner drunk selling knock off Rolex watches for $15 and weed on the side. There is a special place in Hell for people who conduct business like him. I hope some young lad getting ready to purchase a dress reads this, Don't Walk away, Run.

There I've said it Mr. Prado,you sound like a Slick from the get go, got any realtives in the "Familya'?

Doesn't Recommend
1.0
over a year ago

Mr. Prado is a LIAR! – I went to Prado to order my wedding dress during the first week of December (two months ago) and everything seemed fine. The ladies who helped me we were very nice. As of last Friday (three days ago) I had not heard from the store about the status of my dress so I decided to go in the store and check since I was in the area. When I got there they spent about twenty minutes looking for my paperwork, but didn't find it so they told me that they would call me when they did. I got a call today from the owner, Mr. Prado, who informed me that my dress had been discontinued. He told me to come pick out a new dress or get a refund of my deposit. He didn't apologize in the least during the call. So a couple hours later I went to the store with my grandmother, whom I knew would set him strait if anyone could. Iasked him why he was just now informing me two months before my wedding that the dress had been discontinued as of January. He said that the company from which he ordered it had just called him today to tell him the news. That didn't make any sense to me since I ordered it in December. He obviously had not ordered it. We asked him if he would do anything to compensate and he refused as if he had no part in it. My grandmother called him out on his terrible business running skills. He raised his voice and said, "You can just HUSH! Take your refund and get out of my store or I will

have you escorted out!" When I got home I called the company from which he was supposed to have ordered my dress and they told me that even if the dress was discontinued is January that it could still be ordered and they also informed me that they never call their retailers to tell them that a dress has been discontinued. So we caught him in two lies. Needless to say, this is not the last Mr. Prado has heard of me. I am sorry that so many people have been disrespected and ripped off by him. I would love to do something about it and if anyone is with me, please reply to this message.

Doesn't Recommend
1.0
over a year ago

Worst Place Ever!! And the owner is a LIAR!!! – They all were very nice... at first.. Picked my dress for my wedding. Went on a Monday to try it on for alterations and the man (owner) told me that it would be ready to pick up on the following Friday (all that needed altered was my straps) I even questioned him twice because my wedding was the next Thursday for a destination wedding. On Friday I called to see if my dress was in and the recording said he was closed until the next Monday.. I went by his store just in case I was mis understanding the recording. I went to the door to read the sign and sure enough he had closed until the next Monday. Just so happened another lady pulled up and she was there picking up her daughters Homecoming Dress for that evening.. he didn't call her either to let her know he was closing because he didn't have help. The other lady had called the Mall Manager and the owner (man) came to the store to give the other lady her daughters dress.. in the meantime I am there asking about mine and he said that he told me "it might be ready" on Friday.. I firmly told no that is not how it was because I was leaving going out of town and I needed my dress Friday. He called the lady that does the alterations and she hadn't even started on my dress. I told him I had to have it today!! I was going leaving to go out of town. Two hours later my dress was ready... some of the beads that I asked to be fixed on my dress wasn't. He never apologized or offered to compensate me. I also had to buy some lifts and asked him to throw those in and he wouldn't.. so I bought them else where... I will NEVER do business here again.. nor will I recommend them to anyone.. they have beautiful dresses but sorry service.. no wonder he has no help... because he has no class and doesn't know how to run a business!!

Doesn't Recommend
1.0
over a year ago

Does not Deliver – The owner was very nice when we met to discuss tuxes for my wedding. He helped us decide what color the fathers, the ushers, groom, and groomsmen should wear. The tuxes were supposed to be ready 5 days before the wedding. Only one of the tuxes was ready and it didn't fit! The sleeves had to be re-sized. The day before the wedding all of the tuxes EXCEPT for one was ready. Two of those tuxes had to be re-sized. Also, despite ordering a size 9 shoe, they only had a 10. The owner proceeded to tell me the reason why they didn't have the size was because they gave that shoe to someone else in a different wedding who had ordered the wrong size. The owner then told me to calm down and not get upset over something like a pair of shoes not fitting. We had to pick up the remaining tux, the day of the wedding! The tuxes including shoes cost $190 a person! That is way too much money to not get everything right. For the 3 tuxes that had to get re-sized, they folded the sleeves and safety pinned it together. It looked awful! Beware. They seem very friendly and helpful, but when it comes down to delivering, they fail miserably. This is not a stress you need for your wedding.

This Business is not BBB Accredited.

Doesn't Recommend
1.0
over a year ago

Very Bad Bridal Experience – I made an appt at Prado's because they carried Maggie Sottero gowns and I really liked her stuff from what I could tell online. I waited 2 months after engagement for my mom, stepmom and sister to be able to coordinate and find a day we could all go. I made an appt and showed up 15 minutes early. At the very beginning all was okay - the women who help get the dress on were nice and friendly.

I tried on several, but I'm a size 10 in a dress and so many of the dresses were too small but I generally could get the idea of what it would look like. Again, the girls in the dressing room were nice.

My sister showed up and I asked for her to come back and help me put the gowns on - since I was topless - I didn't love being exposed to strangers. She came back and nothing was said to us. After about 4 or 5 that we tried on the man (I'm assuming the owner) came back and said through the curtain, "Mam, if you won't let our staff stay attend to the dress, you can take your business elsewhere." Um... Okay. I didn't know there was a rule about having them in there (apparently it was posted, but in my bridal delight, I did not notice it) and nothing had been said to us until then. It felt like strike 3 before strike one or two. I said in reply, "Okay. You don't have to be so rude about it though." He defended himself saying he wasn't rude... just the rules and walked off...

That kind of killed the mood. I am seriously a rule follower and would never have done anything intentional against the rules. The rule even makes some sense - he needs to protect his investments. I get that - but no need to be really rude about it!

I tried on a few more, but we left soon after. My family all said they wanted to call him a horse's patoot, but refrained since it was supposed to be a joyous occasion.

We went to David's Bridal just down the road and found the perfect dress (for a LOT less! and stocked in my size!) within an hour. AND David's Bridal didn't care if my sister helped me in the dresses. I have a feeling that if I HAD bought something from Prado's, if anything went wrong he wouldn't have been nice to work with.

He lost this customer and I hope by leaving this review it causes someone else to pause. I was a very happy bride walking in (very intent on buying something) and a very confused, disillusioned bride walking out. The girls were very nice. I don't know how they work for him.

Recommends
4.0
over a year ago

We Thought of Prado Collection First – My daughter was married in July, 2009. When we were ready to shop for her wedding dress, we thought of Prado Collection automatically. We had bought all of her high school prom dresses there and had been very pleased with the friendly, personal service we received. Vicky even took one of my daughter's prom dresses in and steamed it so she could wear it for a sorority formal in college.

When we were ready to go shopping for wedding dresses, I called ahead to ask if we needed an appointment. Mr. Prado told me that we did not, but suggested a time of day that would be less busy so that we would not be rushed. We went in the next weekend that my daughter was home from school. The young lady that helped us was friendly, professional and very sweet and helpful. She asked our price range and what styles we liked and brought us dresses that were exactly what we were looking for. After trying on only three dresses my daughter found "the one". When the dress was ordered it was the perfect size. There were absolutely no alterations needed, not even in the length. The dress was delivered on time and given to us in perfect conditon. They even steamed it at no charge. Vicky also gave my daughter advice on how to stand in wedding portraits in order to look her best. I felt like the people at Prado took a personal interest in my daughter.

I think the people at Prado Collection are very good at what they do. Therefore, if you put yourself in their hands, listen to their advice about sizing and when to order to assure time for delivery, you will not go wrong.

Doesn't Recommend
1.0
over a year ago

These people should not be in business – I went to Prado with high expectations and everything seemed fine until I paid my deposit than everything came out. The owners and employee are rude and disrespectful. They completely messed up my maid of honor's dress and then didn't even say they were sorry much less refund or anything. The wrong size was ordered after I remember deciding on a specific size with them and went a size small. It is like they wanted us to use them for alterations and did it on purpose since they kept pushing for us to send it off to their alterations lady. I know they were taking a cut b/c the price was too high for sure. I took the dress and got the alterations done for 3 times as less. They are all nice until they get the money than they don't care about you. Thank God I bought my wedding dress at Monica's after that, which I do highly recommend.

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