2200 Hamilton Place Blvd, Chattanooga, TN | Directions 3742135.034341 -85.154917
Neighborhoods: Twin Brook Community Club
Avoid at all costs!!!! – My daughter and I put her prom dress on lay away at the Prado Collection in February, 2008. As specified on the contract, we paid half down ($170). Three days later, (keep in mind this is February) there was a change in circumstances and I called the store to see if I could have the dress returned to stock and offered to pay a restocking fee. I was yelled at and told there was NO WAY THE DRESS COULD BE RETURNED TO STOCK, unless of course my daughter was dead. (Their words, not mine). According to my contract we had until 10 days prior to the event to pick up the dress. My husband and daughter went to the store three weeks prior to the prom date to pick up her dress and we were told her dress "had been given to a children's home" and was no longer available. They refused to refund our downpayment and they were told to leave the store and to never return. The outcome is still pending with my attorney.
I have no idea how this store stays in business.
The Prado Collection is HORRIBLE....CONT – When the dresses came in I called to check on mine and the man asked me what wedding party I told him and he said to me" IS THE BIG GIRL THAT WAS SUPPOSE BE LOSING WEIGHT?" I was hot. I let it go because of my friend. He said they needed to get me in to get the dress right and I asked if I could come that day he said no we discussed my work hours he then said I will need to come in on a Saturday but not the upcoming saturday because they would not be there. He would call me back when they could fit me in. I waited 2 weeks and no call and I just went and picked up my dress unannounced and I had to ask for my fabric. He nor her didn't know that there was a shawl and purse with my dress. They said that the bride was mistaken that it only came with the little girls dress. Well I opened it what did I find? The shawl and the purse that the bride said was there. There was an extra 35.00 added to my account that I still don't know what it was for after the deposit was paid and the extra amount was not for the larger dress size because he added that in when I paid my original deposit. He later scratched out that information and added some additional charge. I will never recommend this store to anyone because I was treated really bad. Another thing the Bride's 12 yr old daughter was ordered a flower girl dress instead of a Jr Bridesmaid dress which is what she asked for. I am very disappointed with the way I was treated and have thought about calling the NAACP about the way I have been treated. I feel discriminated against because of my color( she did want to measure me and he had to tell her to trust on this one.) The about my weight ( He had the nerve to ask instead of asking my name " Are you the Big Girl that was going to loose weight." This is unacceptable on so many levels. By the way my dress fitted fine! I paid and extra 50.00 fabric I did not need. An extra 35.00 for who knows what. I AM DISAPPOINTED!
The Prado Collection is HORRIBLE!!!!!!!!!!!!!!!!!!!!! – I have had one of the worsest experiences ever at the Prado collection. I am in my best friends wedding in June of 2008. She chose the Prado collection because she did not know another retailer in the area that carried Mary's dresses. I went and ordred my dress in late February early March. I should have known then that there was a problem. The gentleman showed me the dress took my deposit. I had to wait almost 30 minutes before He could convience Vicki to come and take my measurements. He told her once she said she was busy. He told her again and she helped someone who had just walked in the door. He and her exchanged words and he had to tell her to " Trust me on this one." Then I weighted another 5 minutes and she took them and walked off. I am a plus size female if there was a problem with the measurements i should have been told then. She said nothing to me. The bride stopped by there and was told there may be a problem in the hip but she told her i am on a diet and working out. Vickie suggested that I may need to buy extra material. I called to find out and she was lost at first then she asked me how much material do I need to buy. i told her I don't know you tell me. She didn't know how much it would be. She also told me since i was losing weight to wait til the dress gets here then order it and told me she would call me back never did and still hasn't. She told the bride a whole different story about the conversation. This offended me and I told the Bride and she had to stay on her because she did not order the fabric like I asked until the Bride had her to order it. My problem with this is if I am paying you . then she needed to be communicating with me. It only gets better, this experience just is unbelievable. The Bride called me to let me know that the dresses had come in and I needed to go and pay my balance and be set up to be fitted. Read on in the second half which is continued below this.
Avoid at all costs! – I used Prado Collection for my bridesmaid dresses and my wedding dress. My wedding was in April and I started picking out and ordering dresses in November. They were well aware of my wedding date, and never told me a time to get my bridesmaids to order dresses in order for them to be in town for the wedding. One of my bridesmaids ordered her dress (in November) so she could have it for a New Years party. Three days before New Years, when she hadn't heard from Prado, my friend called them. They had completely forgotten to order her dress, so she had to scramble to find a new dress and get it altered for the New Years Party.
In January, I went into Prado for a fitting for a friend's wedding. While I was there, they told me that if I didn't have all of my bridesmaids order their dresses by Monday (it was a Thursday that I was there), they wouldn't be in on time. All of my bridesmaids got there by Monday and ordered their dresses. About a week later, I got a call from them saying that I was going to have to pay $15 per dress for a rush order shipping fee for the dresses to be in time (for all 9 dresses, although 3 had been sized and ordered since November).
They were very rude and short. My friend also got her wedding dress there, and when we all went to see her try it on, they told her to come back some other time because they were helping prom customers.
I spent extra money to get the dress steamed, and when I got it, it was horribly wrinkled. My maid of honor said that Prado had told her that it was impossible to make the dress not wrinkled because it was made of silk. There was absolutely no silk in my dress. I was extremely upset about that, and ended up steaming my dress with an iron minutes before I walked down the aisle.
Between my bridesmaids and myself, we spent around $2,600 at Prado for my wedding. Wedding planning is stressful enough, so there is no reason to go to spend a bunch of money just to be treated rudely.
Worst Shopping Experience I have ever had.. twice! – These people are the least professional people I have ever worked with. They don't care at all about their brides because they would rather be selling pageant dresses and they make it very apparent. It doesn't even matter if you are working with a sales person or the owner, they get ruder as you go up the chain of command! My mother and I were basically pushed into the dressing room before we had even looked at all of the bridal gowns, and while I was trying dresses on the sales clerk bashed another, fantastic bridal salon in Chattanooga, Monica's, which is where I got my dress and would absolutely recommend! After being rushed to try on dresses I wasn't even offered the chance to try on my favorite again, and then were basically pushed out of the store! I was looking at a 1200 dollar dress, too, so it wasn't like I was wasting their time! I went back a few months later with a friend and she had a very similar experience, except this one involved us being yelled at and berated for looking at catalogs that were on the counter and all but asked to leave! I would highly recommend NOT shopping here, and I would ask people to do all they could to not give these people your money! They will continue treating people horribly as long as they are in business!
The best shopping experience I ever had! – I bought my wedding dress from The Prado Collection in May of 2005. Everyone there was very helpful and honest. I had gone to some other bridal boutiques before and didn't like how the other places said I looked "amazing" in every dress even if it looked horrendous, just so they could make a sale! So I knew immediately I needed to find a place that would tell me the truth. I found exactly that at Prado's, the female owner picked out dresses that would work for my body and told me what I should wear to best enhance my features. Needless to say my wedding dress was perfect and breathtaking! I would suggest The Prado Collection to a future bride any day!!
Great Customer Service, Until they have your money – Buyer Beware. The Prado Collection in Chattanooga TN seems like it is a great place to shop. When you come into the store they are friendly and seem like they want to help, and they do, as long as you keep paying them to fix their mistakes. We got our dresses through them and half of them fit but the other half did not fit and The Prado Collection was very unwilling to fix these problems unless we paid them to fix their mistake. It just seems weird that a company with a supposed great reputation has problem ordering in the correct size off of measurements. Of course the alterations that needed to be done ended up costing more because there was nothing we could do about it because of their ABSOLUTELY NO RETURNS policy even though they ordered the wrong size. It almost seems like they don't care if they order the wrong sizes because that way they get more money out of you. So if you don't mind paying lots of extra money for them to continue to be nice to you and to fix things that should have already been taken care of, go right ahead and use them because at The Prado Collection it seems like their motto is "the customer is always wrong, unless they have money to pay us to be nice." No way to run a business if you ask me because trying to help out your customer is something I look for.
In responce to Rach031. – The client brought in measurements for her sister's order. The client tried on the garment and said she and her sister were the same size.
The client picked the garment and was very aware of the price point. The Prado Collection has a price point from $119.00 and up. In no way was she not aware because she picked the style, size, color, and price.
The client picked up her sisters dress, where several weeks after she pick up the dress, returned saying it was too small. We asked the client to bring in her sister so we could measure for correct size. The client refused to bring her in, but demanded a new size dress.
The size four that she ordered can be altered to fit a size eight, but again would not bring her sister into the store.We had to take the clients word on everything.
After thirty years of business, we have found as this case, the client made the wrong choice but tries to blame others for her error. As far as ordering on the internet you can find garments but I'm sure not everyone gets what they order. AGAIN internet -BUYER BEWARE!!
The Prado Collection
I'm sorry, The Prado Collection is AWESOME! – I went to the Prado Collection to find my wedding dress I had dreamed about all my life. I walked straight in and the owners greeted me and asked to helped me right away. They spent hours helping me while I tried on tons of dresses with no complaints. I finally found the perfect dress! Mrs. Prado ordered my dress right away and I got it way before my wedding. EVERYTHING WAS PERFECT, even the price!! I even ordered my bridesmaids dresses from the store. I had all my bridesmaids come in and we got them all fitted and the price wasn't bad at all. They all fit perfect and made my girls look amazing! I don't understand what your problem is rach0321 but your CRAZY! Mr. and Mrs. Prado were and are very sweet people while I shopped at their store. I HIGHLY RECOMMEND THE PRADO COLLECTION!!!!!!
I had a wonderful experience at The Prado Collection! – I got married three years ago and searched from Knoxville to Atlanta in order to find a perfect dress for my wedding. I was so excited to see that there was a store like The Prado Colection here in Chattanooga where there was such a huge selection. I recieved excellent care from all of the staff and I wasn't surprised to hear that they had been in business for such a long time. The prices were excellent and I know this because I found some of the same dresses in Knoxville and Atlanta and on average they were about 10 to 20 percent more in these cities than at Prado's. Everything from my dress, to my bridesmaids, and tuxedos was perfect and I couldn't have done everything without The Prado Collections' excellent care and concern for my big day. I highly recommend The Prado Collection for all of your wedding and formal wear needs!
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