861 E Stone Dr, Kingsport, TN | Directions 3766036.557054 -82.539186
I was on my way to Texas when my alarm started to going off in my E320 for no apparent reason, I requested the nearest MB dealer in my navigation and took me to Rick Hill imports in Kingsport, TN, what a surprise was waiting for me there! This is the worst dealer ever! I do not know how Mercedes Benz can allow this service department to exist! The service person is a lady not only ignorant but also extremely ill-mannered. I do not believe she could run a trash truck in a professional way. The prices are excessive even for a Mercedes Benz dealer. They do not take any discounts from the MB Club. The last thing they care about is the customer! I am writing a letter to MB to complain about this dealer. I should waited to get to MB Knoxville, TN. Do not go to this dealer unless you want to be mistreated or ripped off!
Rich Hill does not know coustomer service – I can say that my experience with Rich Hill was terrible. My last name is also Hill and I?m ashamed to have this in common, because I don?t want anyone to think of me in any way associated with that company. His father Don Hill, was an amazing business man, but made the biggest mistake by handing the business over to his son. Rick is irresponsible and does not train his employees to customer friendly. My experience was with the body shop. They not only have poor customer service but they also are money hungry. I had them do repairs on my car and they FORGOT to put a major piece of my car back in that protects the driver. Then they LIED about it, when I contacted headquarters of Toyota over the issue they said they had had MANY problems there before and were sorry, but they don?t recommend Rick Hill Imports. That?s just plain SAD! Save your time, money, and heartache.....DONT Buy from them. It simply allows him to continually do BAD business!!!
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