620 Market St Ste 100, Knoxville, TN | Directions 3790235.963390 -83.918134
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Neighborhoods: Downtown Knoxville
They are $4!t please start a lawsuit I hate them please tell me if anyone had a problem with there Payment being Processed in 2012 around July and September they hurt my credit so bad because they were changing the way we pay over the phone and my payment did not go through. If you had this problem please let's get together and stop these sorry SOBs they are killing our credit for there own gain so we have higher interest rates.
Buyer Beware!!!!!!!! This company is a joke. I'm not going to waiste my time typing how horrable the company is just read the other reviews as my sistuation is the same as many of them.
When I purchaced my home, had they told me they would be selling it to this awful company I would NOT have done it.
Most NORMAL mortage companies are way more willing to work with people who are struggling expecially when you tell them in a few weeks you will be getting a lump sum to keep the payments current for a year.
They want their money (rightfully so) NOW and if for some reason you cant give them the money they ask you when your going to be out. Not when can you. Then they call you every day and call MANY other people...
If a class action happens I'm in...
If you have 21st Mortgage or had and would like to start a class action lawsuit go to this URL
Tell your story and if enough people gets involved the attorneys will become interested.
(Please repost this URL everywhere and lets take action; post it constantly on any complaint so we can become thousands)
21st is the worse – I have to say that this company is AWFUL! Our payments come out of our bank account and they still call to tell us we are late! It comes directly out and we have never been late, well as of this month we have paid of our home:) They took out the entire monthly payment even though only half was owed. We are still waiting to get out money back from them 20 days later and they are calling my husband at his work. They now owe us money so they will be hearing from us every day until they give it back, maybe we should charge interest and a late fee to see how they like it
Nasty, Rude, Abuse – Don't be 1 day late, they will call and call and call. I've been lied to, what is my grace time? Tried to complain to manager and that was pointless! At least the manager was not rude that was a change. What the hell you want me to do the check was already in the mail?? Thank god for caller id NEVER answer the phone if they call again!
Can we say "harrassment?" – I read your comments below and I would have to agree with all of you. They will harrass you every day, call you every hour, until they get a hold of you or until the payment is made. My husband works in a line of business of SNOW and if no snow, no money. Well, we are about 3 months behind on payment and have made arrangements with tax returns to get it caught up. They wanted me to post date an ACH debit from my checking account before the refund even showed up in my checking account. OMG - can we say "fraud"?!?!? I refused not knowing if the refund was going to be there yet. Well, it didn't show up and now I have to DEAL with them again and let them know they will have to wait another week.
I agree... you talk to one person, then another, then another.... say the same thing each time. Then you talk to them again a few days later and they don't have any of the previous confersation on file. OMG.... I would love to get away from 21st and finance thru someone else. Anyone have any ideas who???
I agree -- they are the rudest people I've ever had to deal with. REDICULOUS!!!
Worst horrible rude company – We bought our home in 08. My husband works as a contract welder. He goes where ever the job is so it's common for us to be out of work time to time. Well at first when we were out of work they were real nice but then they moved us from one person to the next and I was frustrated trying to explain our line of work. I finally ask one day why they move us around and to my surprise no one could explain it to me. I ask why when I make arrangement with you guys why don't you put in on the account in the computer system I was tired of talking to one person and then next day different person calls and they had no idea I made a arrangement. Crazy thing is now I have one financial councilor and she is right down a bad person. I refuse to answer personal questions and I refuse to pay a 100 late fee when my payment book says 5 late fee and I really don't care about if I can't make partial payment I do and they post them . FYI they have to except a payment or they can get into trouble. My sister n law is fight right now over that and looks like she might win her home. Not with this company. I dislike this company. I hope they read all these reviews. I refuse to give you people personal information if it's not on the file it's none of your business. I also wait to the very last minute to send my payment. That pisses them off but they get it along with my late fee, just don't use this company
Highway Robbery – I bought my home 7 years ago as a repo, and ended up with 21st mortgage. I'll admit I had bad credit back then, so I wasn't surprised at the 12.25% interst rate. After 7 years of on time payments and an improved credit score I tried to refinance with them. Ha! I received a rejection letter, surprise. Of course they don't want to lose all that money. When I do receive a year end escrow report from them, it always shows a negative balance that has to be made up during the next year. My question, I calculate the amount for insurance and taxes for the year and how much of my payment goes towards that, it comes up close to $300. over what is due. So, where is that extra money going? Hmm. I'm looking elsewhere to refinance, or will try to sell my home. This has been a bad experience all around. 21st mortgage only cares about it's bottom line. Pitiful.
Worst Company to deal with – I lost my job and continued to pay the payments, then when I could no longer afford the payments I contacted them and asked them to work with me by lowering my payment or dropping the interest rate or extending the loan. After trying this for about five months with constant phone calls from them and them not willing to help Iet the home go back. I paid over $60,000 on the home, left it in excellent condition even winterized it and guess what. They sold it to the park and now want an additional $19,000 dollars. I am nearly 60 years old with a low paying job just barley getting by renating a one bedroom and they are still harrassing me.
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