Concord >Automotive Sales & Services > Best Guys
3518 Clayton Rd, Concord, CA | Directions 9451937.970591 -122.011950
Mon - Sat, 9am - 5pm; Sun, closed
Beware! – My family and I had been using these guys for years. They've tinted our cars, installed sterors, satellite radios, and most recently, a hands free bluetooth car kit. However, my recent transaction with them will keep me from ever going back. I made an appointment for my girlfriend to have her car tinted and get bluetooth put in her car. I told them this when I made her appointment, and they said no problem. We took it in on her day off (Monday). She gets a call at 4:30 that the car was tinted, but the bluetooth kit wasn't put in. Basically, they told her too bad, and that she'd have to bring it in another time. They were rude to her when she tried to ask questions, and explain that she doesn't live in the area and can't just bring it back any time. They didn't offer anything to make up for their failure to live up to their promise. Terrible customer service. I'm pretty sure she was only treated like this becaus she was a girl. I for one will stop recommending this place to my friends. If you can't live up to your promises, then what good are you?
Poor customer service! – I found the Best Guys while searching on the internet. I selected this facility because it was "family owned." I wanted to have installed a backup camera/sensors to be interfaced with my existing monitor in my Mitsubishi Galant. I drove out 30 miles and met Doug. He was friendly and I advised him of what I wanted. He made a few calls on my behalf on the items I mentioned while I waited. He told me he needed to do some research, took my phone number and would get back to me. Exactly one week later, I noticed I missed a call on my cell phone. The number looked familiar, so I compared it to Best Guys business number. And sure enough, a call was placed to my phone "one" week later with NO message from Best Guys. I was very disappointed to learn that not only it took one week for Best Guys to call me back, but to call me and not even leave a message. So much for supporting family owned businesses. As a small business owner myself, I know how it is important to maintain customer relations and service. I was not impressed and would not recommend this company.
They are the Best – I got a stereo from Pantells in Antioch, they sold me a lemon and my customer service was horrible. When I took my car to The Best Guys I was amazed the difference in service. I don't know one thing about cars or car stereos. The wiring that was done from the other shop was done very shotty and The Best Guys fixed that for free when I purchased my new stereo through them. I later came back to get my windows tinted and they remembered me. I was shocked because I am sure they see a ton of people daily, but they remebered I was a repeat customer and gave me a great deal on tinting my camero. From one thing to another I was very happy with everything they did. Although I live in Antioch and there are places closer to me to get the same services I will drive over the hill in order to get the customer service I got from them. My windows look great, nice and dark no one can see in and my stereo sound amazing. Sounds like it cost more then it did, to me a least.
I recommend all my customers to them – I own a Audio body & paint shop. I work on a lot of old hot rods, when the owners ask me who should they go to for all customer stereo needs I say "The Best Guys" You should see their work. They have build some amazing custom fiber glass boxes that look great for car shows. Anyone looking into an full system or even just simple speakers should see them. They know what they are talking about. They don't try to sell you more then you need, they are not sells men they are business men that love what they do. I have had numours things done by them. From my truck to boat they know what they are doing. You should check them out.
Window Tinting Place of the year – In the past 3 years I have had three car tinted through The Best Guys. Two Honda's and a chev. Truck. I called other places and their prices are by far they best around. You think for have such low prices the quality wouldn't be there by it is. They offer lifetime warranty and garrenty their work for life. I have told my whole family to go to them and recommend anyone else looking into Audio or window tinting services to go to them.
Best Car Audio & Window Tinting around – I have had all my work done from these guys and they have always treated me right. My windows of my jeep look great and when my stereo I bought from them was stolen, they cut me a deal on the second system I had to buy. They also talked me into getting XM radio man I love it. I couldn't be any happier with a company. I live in Sacramento and I recommend all my friends to go see them in concord. It maybe a drive, but the customer service is worth the drive.
Do not trust these guys with your car! – I brought my car to the best guys to get my windows tinted on my van and have had nothing but problems from the start. They forgot to write my appointment down in the book, I waited two hours for my one-hour job and it was a rushed unprofessional job at best. Not to mention the footprints on the seats and the greasy palm prints all over the paint. My windows also had etching in several spots from the razor. The next day the tint on every window was peeling and bubbling up. Took the car back for a ?free warranty touch up? The car looked worse than it did before. Made a third trip back to talk with the owner Dave and this time the shop did replace the tint, but still did a horrible job. And I had another 2 hour wait Once again the car was given back to me trashed, worse than either time before! My cloth seats were soaked with water and stained. I reported this to the shop manager and he did nothing except give me attitude. Don?t waste your time or money with these amateur rip off artists! I would defiantly not recommend.
Editorial Review – Specialists install audio and video components including DVD players and custom-designed speaker boxes for cars and boats. Window tinting available.
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