10117 Parkside Drive, Knoxville, TN | Directions 3792235.908204 -84.123041
M-F 9am-9pm, Sa 9am-8pm, Su 1am-6pm
Recently bought a new car. Adam Foster, Internet sales, was fantastic! I would definitely recommend him to anyone. First of all, Internet sales is so much easier and non-threatening when shopping for a car and you get a better quote than if you spoke to a typical salesman. Secondly, Adam made our experience easy and efficient. He kept in contact with us, answered any questions, was very polite and courteous, and just an all around great guy.
Pleasant service – I want to upgrad my family car to a large minivan. I first look into a used car, and indeed bought one, but later, I found both my husband and myself are not good at handeling a used car. Then, on the second day, we returned the used one and get a new one. The whole process was complicated. Fortunately, Adam helped us to get through the process. Other service people are also very helpful and friendly. It is a unique but pleasant experience.
Great Dealership – This was my second time purchasing from West Side Honda. Both times I contacted Adam Foster in the Internet Department. He is very quick with responses and always returned my phone calls. When showing up to the dealership he had the car ready for me and with in an hour I was driving away with my new car! The whole staff at West Side Honda seems to want to please every customer that comes through the door!! So I would highly recommend this dealership and Adam Foster!
Incompetent and Infuriating – Yes, we were trying to buy a car on New Years Eve. Yes, it was packed. But we had two small children with us, and rather than saying "There is a 3 hr wait for the financing guys to get to you, why don't we call you and have you come back when we're ready for you" or even, "Hey, there's a playroom for the kids to burn off steam while you wait" they made us sit in the tiny cramped office with two tired, bored, hungry children for FIVE hours. WHAT A COMPLETE WASTE OF TIME. My husband was so infuriated at the end when he found out that A) They had a kids playroom we weren't told about and B) We could have left and come back when they finished the paperwork that he refused to sign and we left. The next day we purchased two new vehicles elsewhere, and got angry all over again. Angry because at West Side Honda we were told that my credit score was under 700, while my husbands wasn't, making it necessary to finance only in his name. At Twin City Nissan, my score was miraculously back above 700 where it should have been, and there were no issues financing in both our names!!! So, I would like to know....whose CBR did you pull, because it wasn't mine!!!
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