Concord >Auto Dealers > BMW Concord
1967 Market St, Concord, CA | Directions 9452037.975026 -122.043994
Monday through Friday: 8:30am to 8:00pm
Saturday: 8:30am to 7:00pm
Sunday: 10:00am to 6:00pm
Concord BMW has restored our faith in BMW. I had been going to Pleasanton BMW for the past 5 years and always felt like a number, very impersonal service. At Concord BMW, the staff that I dealt with made me feel like a valued customer from the minute I drove up to the service lane. Even though Concord is farther, I will continue to have service there.
This was my first purchase at BMW Concord. After a few minutes browsing cars in the lot, J.T came out and introduced himself. He was very down to earth and very pleasant. Very knowledgeable. No pressure whatsoever. He showed us every option in the lot. He did not try to point us to a higher priced model and actually suggested the lower priced model (less powerful engine) as being the best bet for us. Tried to ascertain our needs and point us in the right direction. We picked out a beautiful red 128i which drove like a dream. Finishing the deal was again easy and without pressure. I got a fair price for the trade in and the car. Financing was also very pleasant with Marta. I would definitely use BMW Concord and J. T. the next time I need a car. On the other hand, I expect to be driving this beauty for a long long time
I enjoyed working with JT. We went in a few weeks earlier, not quite ready to purchase. We exchanged contact information and JT said to call him when we were ready. What I liked most was that other than sending his newsletter, he let us make the move that let to the purchase of our 535i. This was the second purchase from this dealership and have always liked the service we've received. We are enjoying our new car immensely. Thanks JT!
J.T. and Margo (finance) were very professional and friendly: committed to our best interests (we felt) more than just the deal. Not pushy. Gave good explanations. We had to special order our car, and that process was easy. An excellent experience from the customer point of view.
It was professional, friendly, low key sales approach which I appreciate. JT gave me all of details I needed to make an informed decision. I negotiated a price that I needed to do the deal. He was great on the test drive and explained the many features of the car.
Former BMW owner, but actually purchased an Infiniti EX35 trade-in. Peter did a great job, friendly, knowledgeable, honest. Came up with an offer I couldn't refuse. Also, was going to run this through my credit union, their finance dept blew them away, went with them. Will def return when I return to BMW in two years to get my 335i.
My 335i CPO was near its end and I went in for last service to take care of few things including waste gate rattle and cricket sounding belt tensionr. Tim was very helpful and continued to push to find few phantom issues I told him about. Tim continues great service what my previous SA (Jessica who is no longer there)did. . Highly recommend Tim as service advisor. I am willing to drive 50 miles to this dealer as Sonnen is nowhere near the quality level service.
They werea pleasure to work with and extremely knowledgeable about the 2014 BMW X3 that we purchased - especially all the new "tech-y" stuff. He was very patient and very responsive (whether at work or not) to any questions that we had. He made the entire purchasing process smooth and easy. This our second BMW and we will definitely be looking for Ken when it comes time to purchase our third one.
We were browsing at the shop front. Then the client advisor approached us very politely. He is very professional and customers oriented. We were introduced and explained different options about our choices. We finally chose a particular model; however, the color we like was out. They helped us to search the database with all other dealers in CA and shipped that in within two days. Thank you, Keep up the good work.
Working with them was the best car buying experience I have ever had. They were so helpful, not pushy and so very knowledgeable. My husband also said it was the best experience he had EVER had.
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