Memphis >Heating & Air Conditioning > Hibner Heating & Ac
745 Scott St, Memphis, TN | Directions 3811235.152795 -89.967257
M-F 8am - 5pm
Neighborhoods: Berclair / Highland Heights, Jackson - University Area PD, North
The technician was excellent in assessing the problem and listening to the little information I knew. They were efficient and solved the problem along with the recommendation of what is needed later. The ladies that I spoke with were so helpful, understanding, and considerate with my situation giving me all the attention in my time of need. I could not have asked for better service.
I will recommend Hibner Heating and AC to all of my friends and family. I called Hibner Heating & AC because my air conditioning was not working and they sent a technician that was very professional and took care of my problem which was a capacitor. I had previously had another company come out and tell me that my unit had to be replaced. I will definitely use Hibner Heating and Air in the future
How in the world can a company charge almost $700 to replace some AA batteries & AC filter, hose off a unit and replace a $20 capacitor???? Luckily, we asked them to leave before they could rip us all the way off, but it still cost $160 just for the first 3 things - which is still completely insane. What a bunch of unethical crooks!!!! The technicians we polite enough but hopefully will go to another more honest company and this place will close down like it needs to. Shame on you Hibner!
Highly Recommend!!! I have found these sites are pretty typical for people who are complainers, we rarely praise companys for excellent service. However, I have made it my mission to praise businesses who do a great job and Hibner is one of those businesses. I live in an older part of Memphis, and when my boiler went out, I was insane with worrying about the cost to replace it. Mr. Hibner and his technicians were extremely courteous and to my surprise did what needed to be done to repair my boiler instead of trying to make me pay to replace everything! The two other companies I had spoken with had told me that is what must be done. Thanks Hibner Heating and Air. You will be my first call going forward.
DO NOT GIVE YOUR CREDIT CARD NUMBER!!!!!!!! – Our contractor hired Hibner after our devastating house fire. There was a simple reconnect and a cleaning of our boiler. We were told our portion would have been $300. Before the technicians left, they insisted they had to have a credit card number. We were told "they would never run it". We trusted that it was a formality and since our contractor wasn't there, we gave it to them.
The billing lady called all of the time with different amounts for US to pay. She would tell us $300, then $750, and then finally $750 was the contractor's portion she wanted us to pay the rest. The actual bill was over $2500! She was terrible and was reluctant to work with the contractor, who had originally hired them.
We told her we would pay our portion and let her know we had a tax refund coming in. She waited and ran our credit card for THE ENTIRE AMOUNT!!!!!!!
We called over and over and argued. She said there would be a refund and gave us the run around about manager's approval and meetings. Meanwhile, this OVERDREW OUR ACCOUNT and left me stranded out of town. I almost missed my daughter's birthday!
The billing lady told me they could not make payroll and she had no choice.
This was by far the worst experience I've had. My bank, VISA and the BBB were all in agreement that this was completely unethical. We are currently waiting on the "legal" outcomes, because we did give our number. I feel completely tricked. We made it very clear that we were not responsible for the work. Our contractor paid all of the other subs out with no issues.
If they would do this to a family who lost everything in a fire, why wouldn't they do this to you?
BEST SERVICE EVER!!!! – My expierence with Hibner was awesome. The technican was extremely helpful and curtious. I called and they were out to my house within 2 hours! I recommend Hibner to anybody that ask for a great A/C company!
DISHONEST – I tell all my clients and anyone who asks for a referral to call anyone but Hibner....
I paid double what I should have to have my mother's A/C capicator replaced. Hibner not only double charged me but then refused to return any phone calls to discuss. It was not until I got VISA and the BBB involved did I get any sort of response. And no, it did not satisfy my complaint of overcharging and price gauging. I paid over $500 for this $20 part and less than 5 minutes of repair time. I called other reputable HVAC companies who comfirmed this should have been no more than a $200-300 repair. Shame on you Hiber for taking advantage of people.
A/C price gouging during summer months – i will explain thoroughly asap, suffice to say - buyer beware and you'd be better off finding another service. . .
Thieves – Invoice # 35729: Technician named Troy totally ripped me off. Troy charged me $535.17 to wash my outside condenser unit and "top off" my coolant, AND IT DIDN'T FIX MY A/C!!! Then he wanted $400.00 more to clean the evaporator - I declined. Later I found out that other local A/C repair shops charged around $100 to wash the condenser and $30 per pound of coolant, so I was very upset! I called the Hibner office, but the female office manager was very defensive, would not lower the bill, and would not let me speak to the owners Don or James Hibner. Don't get ripped off! AVOID HIBNER HEATING & A/C LIKE THE PLAGUE!
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