3133 Forest Hill Irene Rd #102, Germantown, TN | Directions 3813835.063604 -89.759931
Neighborhoods: Germantown P D, Germantown
Office staff must have changed – Both the front desk staff and the vet, Dr. Andrews, have been very communicative and helpful. They must've taken the prior comments seriously, because I was impressed with how personable they all were. Everyone was very helpful.
Great vets but unfriendly office staff – I started taking my dog to Forest Hill after leaving a vet I was very uncomfortable with. I have seen all the doctors there, and they are wonderful! They were finally able to help me get my dog's allergies under control, and they answer all my many questions. However, the office staff leaves something to be desired. I can't say that they are actually rude, but they are curt and standoff-ish. They just are not very friendly. I have found that the afternoon staff tends to be a little more friendly than the morning staff. I never have a problem getting an appointment, and their rates are comparable to other vets in the area. I have yet to board my dog there, but I think I would definitely give it a try. Overall, I think it is worth getting past the office staff to see these vets. They are wonderful at what they do!
Best doctors in the city – I have been a client of Forest Hill for 15 years and they have always been fair, polite and straight forward. Dr. Johnson is my primary, though I have seen the other doctors and they are great too, and he is always informative about my animals' conditions, what my options are and what is really needed now and what can wait because he understands vet bills can become very expensive very quickly. I have never been charged unfairly or treated anything less then perfect and the staff there is extremely friendly. I have had my share of bad experiences with vets and this is just not one of them.
Not Friendly in the Least – To say they are rude is an understatement. I would not let my worst enemy's pet stay in this place. Rude, curt, condescending, etc. Stay away. I hate it when someone expects me to know the obscure details of their business as though i worked there. Instead of answering simple questions they pointed to a sign on the wall. I guess they have all the business they need.
Wonderful, caring veterinarian! – Dr. Mayatte saw our yorkies regularly for their allergy problems and provided us with knowledge, as well as medications, that always treated the problem. The facility is always immaculate, and the entire staff was always accomodating. We now live in Massachusetts, but I'd say my experience at Forest Hill was the best ever!
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