7601 Poplar Ave, Germantown, TN | Directions 3813835.092259 -89.810250
Mon-Sat 8am-6pm, Sun 10am-5pm, Open 7 Days
Neighborhoods: Germantown, Germantown P D
germantown carwash has been there for over 25 years. i see they have had some ups & downs with employees & management.... but to tell the truth i really have enjoyed their services. when i have had a complaint they have always fixed it on the spot. to those of you who say you spent 178.00 $ on a wax, you must be out of your mind. the clipper sends out the coupon for 29.99 on any size wax each month. i know i get it along with a coupon for 2.00 off coupon, & the wax only takes 30-35 mins..... so yes i would recommend their services... they have always taken care of my families cars for several years..... & for the guy who said you paid 40$ for the cleaning of your biggie..... its more like 49.99 plus tax....i have been going there for over 15 yrs..... i would again recommend them to anyone who wants a clean car with courteous service....
$978.02 + Tax: Too Expensive due to damage done by Germantown Car Wash...
They spoilt my Toyota Prius 2006 Front dashboard Camera display. They gave the Accident/damage report on 9/1/2012 and asked me to get the estimate. When I got the estimate from a Toyota dealer in Memphis, they refuse to pay the full cost of $978.02 + tax or somehow get the damage fixed. They offer a negotiated cost of $350. I do not want any money. I just want the car damage fixed. Is there someone who can help me ?? Can all such affected customers of Germantown Car Wash file a common law suit against them ?? I am ready to file a law suit.
We paid forty dollars for the "Biggie" package and told them we wanted the interior cleaned including the seats for our Jeep Liberty. I wanted my wife's car cleaned for her birthday. The manager also circled "armorall tires" and "armorall interior" and said it was free. Ok cool. We're told the car is ready... The dashboard is really shiney and wet, and there's a puddle of water in the gear shifter fabric on the center console. The tires were also shiney in some spots. We pulled out of the lot and returned a minute later. The carpet and seats weren't touched. We asked them to fix it and said we wanted the inside cleaned including the carpet and seats. Again, we're told the vehicle was done (1.5 hours total wait time). As we're leaving, we noticed they did soak the carpet and seats, but it doesn't smell good or like cleaner was involved. The area between the seats still has dog hair and little crumbs where they obviously didn't vacuum it, and the cargo area WASN'T TOUCHED. There's still dog hairs scattered around, and there's a little bit of saw dust where we had some wood in there, so they obviously didn't vacuum it. Also, there was Armorall splattered all over the bottom of the windshield from cleaning the dashboard, and it wasn't wiped off. I called the manager, and I was told to bring the car back for a third time. By this time, we're starving for dinner and I explained we can't wait another hour for them to clean it right now. Waste of money.
Nice guys, good job. – I don't know where Tony got that $178. 00 for a car wash. I have a mini-van (they call it a monster) and I've never pain anything like that. EVER! In many, many years.
$178.00 FOR A CAR WAX!!! – $178.00 FOR A CAR WASH!!! I TOOK MY SPOTSTS CAR IN FOR A WASH AND WAX BACK IN EARLY JUNE. THE NEXT DAY I NOTICED MY AIR CONDITIONER VENT HAD BEEN BROKEN HALF OFF. AFTER TAKING IT IN THAT DAY,I WAS TOLD THAT IT LOOKED LIKE IT HAD BEEN DONE BY SOMEONE A LONG TIME AGO ( QUESTIONING MY INTEGRITY ! ).I AM THE ONLY ONE WHOEVER DRIVES MY CAR. AFTER GETTING QUITE UPSET AND DOING AN ACCIDENT REPORT, I WAS TOLD THAT THE GENERAL MANAGER WOULD CALL THE NEXT DAY. THIS IS JULY19TH AND I DON'T EVER EXPECT TO HEAR FROM HIM. THESE ARE THE MOST UNCARING AND UNPROFESSIONAL SO CALLED BUSINESS PEOPLE I HAVE EVER HAD THE MISFORTUNE OF RUNNING ACROSS. THEY COULDN'T CARE LESS!!! I AM IN THE PROCESS OF REPORTING THEM TO THE BBB AND ANDY WISE AT WREG. I AM OUT $178.00 FOR A WAX JOB.THAT IS WHAT I PAID TO HAVE MY VENT REPLACED. PLEASE STAY AWAY FROM THIS PLACE, AND TELL YOUR FRIENDS TO DO THE SAME. TONY BARRASSO
Added Charges – I have going there for quite a while and the service is not as good as it used to be but the issue I have is with added charges. The last two times I have been there I asked for a $15.99 car wash and when I got my reciept I discovered I was charged almost $30. I was not told about these extra charges until I asked about the charge amount. This is not a good way to do business and I will not be returning.
Expensive & Poor Service – I paid over $30 for the mid level wash that is posted for $14 and some odd cents. They asked me if I wanted them to wipe down the dash and console. They said that I paid $3 extra for what they classify as a "biggie" (Volvo V70 wagon) & over $10 to wipe down the dash and console. When they finished, the wheels were extremely dirty. When I asked about them they asked if I paid for a wheel & tire detail. They said they would clean them this time, but I would have to pay next time. Needless to say, there will be no next time.
Received very bad service - wanted to give no star rating – Pulled up first in line, and no one was behind me. By the time I got out of the car and walked in the door, they had already supposedly completed the vacum (less than 60 seconds). Complained when I paid and nothing was done. After the wash which was insufficient, the drying was totally unacceptable. I had to take a rag and finish drying the car my self. Water was still running off the car when the dryer indicated it was done. Very unhappy and this is not the first time I have received unsatisfatory results here. Will look elsewhere!
Quick and takes care of it just like you do! – My car is my baby! Gtown Car Wash cleans my baby exactly like I do! Quick, easy, convenient and always open -- even on Sunday! Try Package #1 for inside & out clean you will love!
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