2712 N Main St, Crossville, TN | Directions 3855535.984941 -85.038727
Me and my wife purchased 2 vehicles from you and we have had one of our vehicles in 3 times for different problems we bought the extended warranty and that saved us a lot of money on the problems we had. The service department every aspect of bringing my vehicle in and the mechanics working on the vehicle and the courtasy from the service department is excellent your company should be very proud of them and the mechanics and the sales people when we bought both vehicles.
The service reps, Jim and Malissa, are very professional, helpful, friendly and caring.
He went above and beyond to make the deal happen and has be honest and very helpful in finding the right car for us
Great Job! Gad to do business with him! Represents dealership very well! Good Job Lance LeGraff
When I made the reservation for service, I spoke with a woman who was not at your service department. I told her I wanted 4 new Michelin tires on my Jeep Liberty. She said fine and scheduled the appt. Unfortunately she didn't make it clear to parts or service that 4 new tires needed to be in house at the same time as my appt. So, I had to come back a second day when the tires arrived. Other than that, the service was excellent.
POWER WINDOW QUIT WORKING MECHANIC HAD TO TRACE WIRES INVOLVED REMOVING DASH FIXED OVER NIGHT MELISSA DUTCH SERVICE ADVISOR EXCELLENT!!!!!
Efficient. Service writers were friendly and listened well.
Service rep was very pleasant, in spite of my having an apointment, the oil change took over 1 hour, which I felt was excesive. Otherwise, very pleased with your dearlership. I shall return in the future.
When I purchased the car there at East Tennessee Dodge, it was Thomas Payne who sold me the car. He was extra-ordinary and very impressive in the entire process and that same 'excellent' service has continued as I have brought the car in for servicing. The most recent date of service being 3/14/14. That appointment at 1 pm was met with a very kind, courteous, welcoming smile and a professional team of service personnel that couldn't have been more prompt, on time, efficient, and friendly too. In a word; "Variety is the spice of life, but East Tennessee Dodge is the Hot Sauce!". Special thanks to Jon Buckner and East Tennessee Dodge for everything!
pre schedule to have a simple oil change 1 hr and 15 min. THEN WAS INFORMED THAT I NEEDED TO HAVE THE FLUID REPLACED IN THE FRONT AND REAR DIFFERENTIAL WITH ONLY 15 THOUSAND MILE WHEN I PURCHASED A TOP F THE LINE JEEP I EXPECT THE FLUID TO LAST LONGER THAN THIS I WAS TOLD THAT THEY NORMALLY WERE CHANGED AT 30000 I REFUSED AND IT MAKE ME CONCERNED ABOUT THE QUALITY OF THE VEHICLE. THIS HAS BEEN GARAGE KEPT NEVER OFF THE ROAD. WITH BUMPER TO BUMPER COVERAGE AND IT DOES NOT INCLUDE ALL FLUIDS????????
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