2910 E Trinity Mills Rd, Carrollton, TX | Directions 7500632.986982 -96.850709
Mon-Sat 10am-9pm ; Sun Noon-6pm
Neighborhoods: Southwest, Southwest Carrollton
Lacking customer service – This place does have a friendly staff, but management is poor. I bought a fish site unseen over the phone. It was a showpiece for a 250 gallon saltwater oceanic tank. They said i could keep it there until my water and rocks finished curing. Three days after i went in and bought another fish they sold my centerpiece. Management made a halfhearted effort and basically said we look for another one but probably wont be as big. Great answer as a replacement.
Great place to do business! – I recently purchased at 210 gallon marine aquarium from DNA. I worked directly with the owner, John, on the sale. From the point of talking through what I wanted, getting it out there and set up, to support after the sale, he has been fantastic. Always makes as much time as I need for questions, and I never feel rushed. His people have been great too. Always very attentive and educated on their products, as well as the fish they sell. Every time I walk in the store I am treated very, very well, and never feel pressured to buy. These guys have a wide variety of fish as will as equipment. I have been to a few other places, and have found none with such exceptional service, as well as a very clean store. I am picky about where I spend my money. Folks that act that they don't care, don't get it. Doing business with DNA is a pleasure.
Awesome Stuff – Just a short note on how well i enjoyed dealing with Dallas North Aquarium. The 10 Mexican dwarf crays that I purchased from you are doing so well, I put another order in for 12 more of them on Sunday. The service I got was A+ in my book. John, Abby, and Rico made my first time trip great and made me wanting to come back again, which I will do. I believe I will become one of your regular customers. Also I love all your aquarium tanks for sale. I believe that I have found my second home. lol Thanks 100% for helping me.
Best Aquarium Store Around! – I LOVE LOVE LOVE this store!!! They have an incredibly knowledgeable staff and are always around to help – unlike at many standard pet stores, i.e. Petsmart, where you can never find anyone to assist you and you end up knowing more about fish and aquariums than the employees themselves. Even if you do not have an aquarium, this store is still a place you can go to just visit and look at the amazing selection of fish. My husband and I often go and spend hours just looking at all of the exotic fish. Free entertainment! :-) Pricing is as to be expected. It is a specialty aquarium store, so the prices typically are a little higher than just buying products at Petsmart. However, the selection is absolutely amazing compared to Petsmart, Petco, etc. I highly highly recommend the Dallas North Aquarium for any of your aquarium purchases!
POOR CUSTOMER SERVICE – I went to the store and it was empty. The salesman were just standing there like zombies. It took me 15 minutes to contact a salesman. When i asked a question they were RUDE and did not know their product. Please find a stoe that will give you good CUSTOMER CARE.
WOW - not what I expected in customer service or warranty – I contacted Dallas North Aquarium to set up my aquarium . I spoke with Charlie who arranged for someone to come to my home and they even selected the fish. It's been three weeks and several of the fish have disappeared and three have been attacked by other fish. I called and spoke with Charlie who was much less the gentleman this go round. Since such little time had passed since they set up the aquarium, I asked if the fish could be getting sucked up through the filter. He said that it was possible but they guarantee nothing past 7 days. I asked if they felt any reponsibility since they selected the fish that were attacking others. Again, they do not hold themselves responsible in any way after 7 days.
The whole conversation with Charlie was a CYA on their part. Pitiful customer service. Go elsewhere for home service -- I certainly am.
One Smiling Dentist – I have a 175-gallon bow front reef at my practice as well as a 225-gallon reef in my home. I also have a 575-gallon pond at the entrance to my practice. If you want to see how well Dallas North Aquarium takes care of their customers, come see me! My tanks and pond always look outstanding, and my 47-year old service guy busts his behind to make sure it stays that way. As a professional who strives for 100% customer satisfaction, I can assure you I would not be using them if my tanks did not shine like my client’s teeth. I use many of the latest additives in my tank to make my corals grow, and just recently purchased some LED lighting at the office to add more pop to the tank. Come see the wall mounted bow front at my Plano office Monday through Thursday 8:00 AM to 5:00 PM. We are also on the web: caranodds!
Terry L. Carano, DDS
5938 West Parker Road
Plano Texas 75093
What a joke of a company!! – As some others have indicated on their recent reviews, Dallas North Aquarium's service is a complete joke! The first several years with them were pretty positive from both a livestock and service perspective. We probably spent over $10,000 with these clowns over the years. The following is a synopsis of what we learned and what happened to us over a 6 year period of time. So before you spend a bunch of money with them and get screwed read the following VERY CAREFULLY.
1) Service kids showing up without an appointment - Over the first few years, it didn't seem that big of a deal. But over time a pattern of behavior emerges that makes is very obvious there is no mistake. It is a simple unabashed, covert smoke and mirrors routine to increase revenue. As they "just happen to be in the area" they thought they would stop by and see if we needed service or "we had you down for an appointment routine." The net of it is the service department is run by a guy named Charlie who will try every trick in the book, to get you, the consumer, to buy service and/or product you do not need. While Dallas North Aquarium calls their service guys "technicians", nothing could be further from the truth which is why in this review they are referred to as kids.
2) Service kids pedaling unwanted or unneeded product - Over the first few years, it appeared the service guys were simply trying to be helpful. But over time a pattern of behavior emerges that makes it very obvious there is no mistake. It is a simple unabashed, covert smoke and mirrors routine to increase revenue. I cannot enumerate the number of times over the years where unwanted fish, coral, brine shrimp, etc. would arrive with a service kid. Then the utter audacity of these kids would be demonstrated through such comments as "oh, well it was on your service order. Sorry about that, we don't write the orders, we just follow the order and bring out what we are told". THIS IS A COMPLETE FABRICATION OF THE TRUTH. SEE NUMBER 3 BELOW.
3) Service kids are on a commission plan - As you read number 1 and 2 above, it becomes painfully obvious there are no "mistakes" being made by anyone in the "service" department. After doing some digging, I was told the reason why number 1 and 2 above occur is because the service kids are on commission. Here is the deal. They get paid by the hour when simply performing service. However, they make some kind of a commission when they sell product on a service call.
4) Charlie, the faceless service manager - at first glance, it is beyond one's level of cognitive understanding or reasoning why anyone would let a moron like Charlie run the service department. But when you think about the product sales Charlie generates through his service kids, it is really a cashcow!!! I refer to him as faceless as anytime we asked to talk to him while in the store, we were always told "he is too busy".
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