Plano >Travel > Legacy Travel
2929 Custer Rd Ste 305, Plano, TX | Directions 7507533.040113 -96.734786
Unprofessional and unresponsive: They claim to be destination wedding experts. Had to contact several times to get an appointment. Scheduled an appointment with Terrah. My partner and I both took off work and drove 45 minutes to meet Terrah at the Plano office of Legacy Travel. We were informed tha tTerrah was not there that day. We did I not receive a phone call or email before the appointment. The staff in the office seemed unconcerned and disinterested about the missed appointment.
The Plano office is very unclean, dark and dingy. There are leaves and debris on the floor and the tables and desks are dusty and dirty. I am glad we were spared working with such an unprofessional business.
Erin, at Legacy Travel took care of all the details for our trip to Cancun this late Sept. From finding resorts, air fare, dress requirements, etc, all details were taken care of with reminder calls before the trip and e mails during the trip to follow up after our trip. All details were taken care of even to location of our shuttle and how to identify it. The resort was perfect and if it were not for airport security and customs, we'd be at Erin's desk about every three months. I would not consider a trip without contacting Erin at Legacy Travel in Plano.
I recently contacted Legacy after looking at online websites for a vacation to Mexico. Audrey did an awesome job in helping us decide on a resort, get the trip booked, including transfers to the resort from the airport. Everything was very easy and worry-free. It made the trip much more enjoyable. She even sent an email while we were out of the country to ensure everything was going well. When we returned, I received a phone call the following Monday to make sure our trip was perfect. We will be using them for all of our future trips!
I 1st contacted Legacy Travel in May 2012 and spoke with Erin Alliston. I usually check a company's reviews before I commit to doing business w/them--for some reason this time I did not (big mistake).
We (my mom & I) had been on 11 cruises and have been on too many to count non-cruise vacations. We've always researched and booked w/out a travel agent. This time I thought because we had never been to Europe we needed the benefit of an experienced agent/agency.
I shared w/Erin that my mom would turn 70 on August 29, 2013 and I wanted to take her to Europe, preferably
by cruise as it's our favorite way to travel.
I booked the 7 night cruise leaving from Rome (Civitavecchia) Italy. Later I added the flight and 2 night hotel stay.
As life would have it I had a major disruption....I had to purchase a new car. I shared my concern, with Erin, that I was experiencing a major financial setback. I asked about options including postponing the trip for a couple weeks. Erin advised that this would be even more financially devastating.
On Friday July 26th I asked Erin to check into the cancellation fees and get back with me. On Saturday July 27th I received an email from Erin stating our cruise had been cancelled and we should receive the refund w/in 3-6 weeks. You can imagine that I was livid at the blatant disregard to follow instructions. Erin was able to rebook with Royal Caribbean but advised that the flight/hotel vendor would probably charge $150 pp to rebook. I was extremely confused....why should I pay a rebooking fee when I didn't authorize a cancellation. Erin called back to say they would "eat" the $300 rebooking fee.
The following week I received an email from Erin advising that an amount had been deducted, from account that had been on file, but not to worry because as soon as the error was realized the amount was reversed. I was confused again....how is it that the trip is paid in full and someone is still accessing the card I had on file. When I didn't see the reversal in 2 days I reached out to Erin. Erin responded that all I needed to do was call the bank, explain what they did and the bank would reverse the charge. That's not what the bank did-- the money was in the account on the 5th business day (this included a weekend). No apology was offered for this inconvenience.
About a week before the trip my mom inquired about transfers from the airport to the hotel, the hotel to the port and the port to the airport. Before I called Erin I called the hotel in Rome. No transfers had been arranged--so I arranged them. Additionally, I researched getting from the hotel to the port by train. Wait a minute that sounds like things a travel agent would do....maybe I missed my calling. I did ask Erin about transfers from the port to the airport (after all in the past 11 cruises we always included it). Erin's email advised we'd have to get them on board. When we called Royal Caribbean to take care of the transfers before we left we were told our travel agent would need to make those arrangements.
Finally, vacation time arrives. We had a great 2 days in Rome. We arrived at Civitavecchia by train--no problems. We were ushered to the priority check-in only to be told that we were not in the system -- there was no reservation for us. We sat nearby as our fellow cruisers boarded the ship. At about 3:20 pm we were told they could check us in. I asked "what happened"? The answer? "Your agency did something".
Our trip was absolutely amazing--- mom and I made some awesome unforgettable memories.
Legacy travel agency and specifically Erin Alliston did nothing to contribute to our pleasant memories. I do not recommend them.
We love Legacy Travel! We used them to book our honeymoon and they made everything so easy for us! We worked specifically with Terrah (who is absolutely amazing by the way) and since we knew nothing about the place we were going, she was willing to customize everything for us based on her personal experience and what she knew about me and my husband. Our honeymoon was perfect and we have Terrah and the Legacy Travel team to thank :) I highly recommend them for any travel plans you make in the future!
I have know idea what the people on this site are talking about when they rate Legacy travel. The experience I had with them was awesome! Of course when you have a large group sometimes a few details can be lost. I can trully say that every concern that I had was addressed and settled favorably! Legacy travel really cares about their clients! I experienced that care personally. Terrah and her Manager Cathi were both engaged to ensure I had a wonderful wedding! Thank you Legacy for making my wedding the best I could ever hope for!
Legacy Travel- Plano is my go-to agency for here on out! I just loved working with them these past couple of months while planning my wedding! I couldn’t have asked for a better experience. Hannah Cote you rock girl! This agency is punctual, professional, kind, and all of the above!
I absolutely LOVE Legacy Travel! Hannah Cote, my travel agent, is amazing. She coordinated the most wonderful trip for us to Tulum, Mexico. We really wanted a destination wedding and she set up the most perfect event. From the travel - air fare to Cancun, transportation to the resort and the entire resort experience - every thing was perfectly coordinated and amazing. Everyone at Legacy Travel is super friendly, nice, and willing to help. I have referred several friends who have also loved Legacy. I will be using them again.
I will recommend this travel agency to everybody that I know. Erin , my travel agent , helped me plan the perfect vacation for a Mother/daughters trip. She was very helpful & patient throughout our entire experience. The day before our departure for Mexico I discovered that the resort had put us in a smoking suite..which was not what we wanted. After calling Erin at Legacy , she assured me that they would do everything possible to resolve the issue. Several hours later , I received a call from Erin stating that we had been moved to a non-smoking suite. She was always available to answer questions & to make recommendations. Our vacation was wonderful & exceeded our expectations. I will definitely be using tis travel agency again!
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