Garland >Consumer Electronics > Garland Camera & Repair Shop
1401 Northwest Hwy Ste 101, Garland, TX | Directions 7504132.864064 -96.648439
Mon-Fri 9am-6pm ; Sat 9am-5pm
Great service! When I had my camera repaired here, they told me it might take 2 or 3 days. Then I got a call the next day and it was fixed! My camera works better than new! They have a magic elf for a repair man! Thank you Garland Camera!!!!
Rude Family Owned Company – I called first to make sure i wont be wasting my time by going up there. If you are trying to sell a vintage camera... DO NOT GO HERE!! they were rude and told me to go home and use ebay. Apparently even to a vintage camera shop owner, 35 mm film makes it obsolete and worthless. Not informational. Ebay said my case alone was worth 50..
Point blank wouldnt trust them with nothing. I have no clue how theyve been open so long with how rude they are
Old School American Quality – I have used them since the early 1970s. They have always done good work on my Hasselblad and other fine German lenses. They are now the only shop in DFW that does work on real cameras. They just installed a shutter on two of my 1937 vintage German Contax II cameras. No one else in Dallas could touch such a job. Remember if you have junk to repair you will still get junk back--regardless of who does the work. If you have quality items to repair this is the shop to use if you want it done right.
They don't care. – My camera was damaged in my luggage on a recent international flight. Lucky for me, I have insurance that covers the damage. A few minutes ago I went to Garland Camera to get an estimate for the insurance company. I was just about to tell them how I look forward to doing business locally (they're just down the street from me) and in addition to the repair on my existing camera I was thinking about buying new SLR camera in the near future. I was hoping to get some good advice from local experts.
The friendly gentlemen that was helping me was about to write up the estimate when his boss admonished him for attempting to waste a piece of paper to write down the estimate. He then asked me for $15 before we went any further. He says "This is the way we do business."
I can't remember the last time I paid money to get an estimate for a repair on my home, my car, my computer, or anything else that I own. I also can't remember the last time a store clerk was so rude or demonstrated such a lack of understanding or empathy for a potential customer. This may be the way they do business (it's their choice), but it's certainly not the way I do business.
I'm not sure why it costs $15 to write a few things down on a piece of paper, but I'm so dissatisfied with the whole experience that I would rather pay extra money to get this repaired somewhere else, or even pay for a brand new camera, than give these people one dollar of my hard earned money. It's too bad that I can't say better things about a locally owned business that's right in my neighborhood. What a shame.
I accidently deleted some pictures from a memory card, and once the pain of having to tell everyone that was involved with the pictures subsided, I started to look for a way to get the pictures back. In truth, I don't know hardly s#%t about recovering deleted pictures. So I searched on the internet and learned that it could be done but I was going to be forced to jump thru a few hoops and other things that I didn't want to do. I asked a few techie friends who offered their services but they didn't have any experience in this task either. After a bit it dawned on me that maybe a camera shop might be able to help me. That brought me to Garland Camera & Repair Shop. The website that City Search showed me had a few reviews. Some bad and some good. But I thought it was better than buying a 2 bedroom doghouse, so I took my chances with them.
Boy was I glad I did. I got the pictures back and even some that I did want to delete. And the cost was way cheaper than having to buy a "card reader" and buying some sort of softwear to use with the card reader.
In short I was totally happy and if I'm ever stupid enough to delete pictures before double checking to see if I do have them on my computer again... I'll darn sure be smart enough to take the card to Garland Camera & Repair Shop to see what they can do for me.
While I hope I never have to, it's nice to know that I can.
Thanks again for the service.
Worst customer service BEWAre – Gave them a camera to send to the factory for repair. Camera was returned missing two parts a lense cap and a remote jack cap. Cost of replacement parts was around 14-20 dollars. At first they said the'd replace the parts. When we went to pick them up the owner/manager who has no customer service and little business skill refused to give us the parts. She called us a liar when we again explained the parts were there when we dropped the unit off, then she complained that the parts were costing her money. When another employee backed our story she still refused to give us the parts. Eventually she gave the parts but but only after making us feel like we were trying to rip her off. When the owner of a business is more concerned about saving a few bucks instead of doing right by her customers then BEWARE. They should be responsible for replacing parts lost or not returned from the factory. If they loose money thats between them and the factory. Please beware no matter how good their repair people are if they owner/manager thinks like this your taking a big risk in buying anything here if you have to have it serviced later. If you just need something serviced look elsewhere.
Wonderful Service – Usually I do not write reviews BUT with this service I had tonight with them, I had to write.
I took my Canon AE-1 to be repaired 1-16-07. I was surprised at the
price, I was quoted around 100 to 150 to fix it at Wolf but Garland
Camera fixed it at 78 dollars.
I came in to pick it up (1-18-07) but found a mirror seal coming off
and the guy who checked me out redid it. Showed me what happened. I
was thrilled with the service.
To make it better, they have all the lenses in the world for it. For
45 years in business, they know what to do! They have it all and the
The Worst Service Ever! – After taking my Canon DSLR in for a minor cleaning of the view finder, to my surprise, the few specks I had on it multiplied by 10!
After noticing that, I removed my lens and noticed a large finger print on my mirror. That was the second strike. The mean nasty little old lady (owner?s wife) told me that her tech did the best he could, and would have him look at it again. I told her if that was the best he could do, I would have to pass on a second attempt.
I tried to collect my camera and leave, and she held it hostage. Would not give it back to me until I paid 45 dollars for the mess they made. - Strike 3 !
Moral of the story; Do not take your camera to Garland Repair!
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