Dallas >Automotive Sales & Services > Moonshadow Window Tinting of Garland
9859 Plano Rd, Dallas, TX | Directions 7523832.882815 -96.700221
I took my car there and the employees were professional and knowledgeable. They gave me more information than I asked for and were actually trying to help instead of scam me. Definitely will be returning anytime I need a vehicle tinted.
Don't use these guys unless you want stuff stolen out of your car. They took my parking access pass from my center console and denied taking it afterwards, stating they "wouldn't have any reason to be around the center console while tinting," Is that so? Then why did I find a straw in my center console....even though I don't eat or drink in my car? I had to purchase a new parking card. And then they have the nerve to ask me bring my car back for future service because of how well-maintained it is. Yah right.
The work is fine; but I wouldn't trust them as far as I could throw them. Very poor customer service.
I have had many cars tinted at Moonshadow over the years and always got great service at a great price. The guys who do the installs have done it for years so they do quality work. I've never had a problem with them and will continue to go back. I plan to have the windows on my house done next.
I took my mom to Moonshadow to get her windows tinted. Her car went in new, came out with a new scratch on the rear passenger door about 6 inches long down to primer. The employee argued the scratch was an old scratch on a brand new car. He lied out his butt trying to come up with some way it wasn't the responsibility of Moonshadow. The scratch had fresh "dust" on it and the water drips from the tint were not affected by the scratch so it happened after it was in their care. They also parked the car when It was done in 2 parking spaces (which could have been the reason as well). Worst place ever avoid it!
Does not respect cutomer time – The Manager at the MoonShadow Window Tinting is very very rude and do not respect the value of the customer time and treats customers as if the he is doing a favor and providing the service free of charge. I have never been so frustrated in last 5 years.I wasted almost 2 full days trying to add Tint to my car. They will give appointment, but once you go there, they will cancel the appointment and will ask you to come back.
I've used these guys for all my vehicles – They know what they are doing and I trust them. They've been in business for years so they have great experience and advice and low prices. I've had four of my past vehicles tinted and never a problem so I'll be taking my next car there too!
Very unprofessional company – These guys did not do the complete job. When called to complain the owner of the company was very rude. We feel cheated. Terrible customer service and business ethics.
Terrible Terrible Terrible Customer Service – I bought a 1/2 Price Gift Certificate from 99.5 The Wolf. Moonshadow wouldn't honor it because the previous owner set it up and John and David (the current owners) said they would lose money on the certificate. Not my problem. The business is still Moonshadow Tinting as the certificate reads and the store sign reads. They should have honored it regardless of the owner. He was NOT AT ALL willing to work with me. Terrible customer service. NEVER do business with this unreputable company.
Great Service & Better Advice – The previous tinting on my rear window had started to peel. They (Justin) explained my options and helped me decide what would be best for my needs--as to cost, tinting and heat reduction. The service was fast and the explanation of what I could expect and when and how to clean the window very thorough.
Best Custom Automotive EVER! – I originally went there for window tinting because i wanted a darker tint for my car. They explained to me that the tint i already had on my car was actually not worth stripping and putting on a non-metallic tint. Instead, i got a prestige alarm system which they installed in about an hour. They are VERY KNOWLEDGEABLE about everything they do. I plan on going back for some new rims soon and my sister wants a tint for her car. Don't even try to look for another tinting, car audio and installation, security place. Choose Moonshadow and it is worth the drive!
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