Plano >Automotive Repair > Caliber Collision Ctr
1203 K Ave, Plano, TX | Directions 7507433.015989 -96.699271
M-F 7:30am - 5:30pm
Neighborhoods: Original Donation
Needing work in Customer Service Dept. – I'll start with the good, the actual paint and body work was good. So if you take your car apart yourself and just have them paint the pieces, i would give this place 5 stars.
But since I didn't do that, it's 1
I should also say that if you have a car on the rare side and parts are hard to come by, stay far away from this place. Don't fall for the "Dedication to Excellence" and "Commitment to Service."
They were recommended by the insurance company of the person that hit my car. I guess that should have been a flag, but it "seemed" like the quicker route. If not i would have had to wait for an adjuster to come out and blah blah blah, they told me that could take weeks.
I should mention that this was a good size dent behind the drivers door.
So i drop off my car and wait...........5 days pass and i'm there to pick it up. I inspect the the paint and body work which is good, it didn't occur to me to really check anything else. When i get home i park it in front of my house and get ready to take a few pics for the forum post i started. I was aiming for a happy ending forum post, til i saw something odd.
My interior door panel was sticking up on one side an inch or so higher than the other side and when i rolled down my window the seal went with it. i was so close to being satisfied. I call the shop and inform them of what i found, but since it was Friday@5pm i would have to wait til the next week. So i wait til the next week and meet up with the estimator, in which i am told that there is basically nothing they can do cause my car is old and parts aren't available to just replace the door panel. I leave on the agreement that he would talk to the insurance rep and see if i could be compensated monetarily.
A week passes with no word, so i get in touch with him for an update. I am interested in what the insurance rep said, but he glides over that subject. And offers to repair the door panel and a few other things i found in the past week. I say "screw it" cause i just want it to be done. Turns out his repair for the window seal is to glue it to the door panel. Which i guess sounds worse than it is, since before it was actually stapled. I agree and take the car in, they were able to properly set the door panel so it doesn't sit higher than it should. But something interesting happened with the window seal.........it was glued alright, but it was glued in such a way that it no longer was a window seal but some random thing glued to my door panel.
When i get it back and notice this i honestly laughed a little, their one chance to redeem themselves with a small repair and they fall flat. i point out that the window seal no longer touches the window, he doesn't see a problem with that. I STILL can put my hand in the space between the window and the seal. after a bit of talking the Manager says "i will buy you another door panel to make this right." We both know the same thing though, finding a driver side door panel for my make and year is near impossible.('94 240sx) so i leave on the word that he'll look for one and if i find one i'll let him know. that was April 30th 2010 and i haven't heard one word back, all i got was spam from my "wanted" ads. Seems as though he hopes i would forget and leave it. It's hard to forget when it rains and you can see that bead of water go down inside the door..
if you do take your car there, do as i wish i did and take pictures of every square inch of your car. So you have a good "before" condition.
if you read all of this, congrats.
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