Plano >Electrical Equipment Manufacturers > Appliances Of Plano
2508 14th St, Plano, TX | Directions 7507433.018060 -96.681969
M-Su 9:00am - 6:00pm
BUNCH OF RACISTS CROOKS! – DO NOT, I REPEAT, DO NOT TAKE YOUR APPLIANCES TO THIS PLACE FOR REPAIRS! THESE PEOPLE ARE ROBBING PEOPLE OF MONEY.
UNFORTUNATELY YOU HAVE TO GIVE AT LEAST 1 STAR BUT THESE CROOKS REALLY GET NO STARS!
I WAS TOLD THEY FIXED TV's, I DROPPED OFF A 40" SAMSUNG LCD TV FOR A MINOR REPAIR, THEY CHARGED ME $45 @ THE TIME I DROPPED THE TV OFF AND SAID THAT WOULD COME OFF THE REPAIR PRICE. 2 DAYS AFTER I DROPPED THE TV OFF, I RECEIVED A VOICEMAIL SAYING THE TV SHOULD BE READY TODAY WITH AN APPROVAL, WHEN I CALLED BACK THE SAME DAY TO FIND OUT HOW MUCH THEY TOLD ME $375! I SAID NO WAY, EVEN THOUGH THE TV WAS STILL DECENT, IT WAS A 720p AND 5+ YEARS OLD, THERE HAVE BEEN SEVERAL ADVANCEMENTS IN TV TECHNOLOGY SINCE THEN (ie, LED,GOOGLE TV, 3D, etc..) I CAN BUY A BRAND NEW TV FOR THAT, SAMSUNG THEMSELVES WOULD NOT CHARGE THAT MUCH FOR A REPAIR. I TOLD THEM I WOULD COME BACK AND PICK UP THE TV, AND WHEN I DID THE NEXT DAY, THEY TOLD ME THEY FIXED IT EVEN THOUGH I SAID NO! THEY PROCEEDED TO ARGUE WITH ME AND SAID IT WAS THEIR PROPERTY AND THEY WOULD HAVE TO "UNFIX IT" IF I DID NOT PAY THE $375. THEY DID NOT EVEN HAVE AN ITEMIZED BILL OF WHAT THEY WERE TRYING TO CHARGE ME $375 FOR (ie, LABOR, PARTS). I GOT MY $ BACK AND BASICALLY DONATED THE TV TO THEM, BECAUSE IT WOULD HAVE COME TO BLOWS IN THAT PLACE! ONLY A DUMB ASS CRACKHEAD WOULD BUY THAT OLD TV FROM THEM, W/O THE STAND OR REMOTE.
BOTTOM LINE, DO NOT DEAL WITH THESE PEOPLE, LIKE STATED IN THE OTHER REVIEWS,THEY ARE A SHADY MOM & POP OPERATION THAT IS COMPLETELY UNPROFESSIONAL, THE PLACE IS FILTHY & TRASHY, JUNKY WITH OLD APPLIANCES THAT THEY HAVE TRIED TO CON PEOPLE OUT OF MONEY FOR FIXING THAT THEY ARE NOW TRYING TO SELL FOR A PROFIT. THEIR DOG IS RUNNING AROUND, THEIR SITTING AT THE FRONT SMOKING CIGARETTES AND SHOOTING THE SH*T WITH WHAT LOOKS LIKE BUMS WALKING IN OFF THE STREETS OF EAST PLANO. THIS MOM & POP ARE CERTIFIED TRAILER TRASH!
PROS: ABSOLUTELY NOTHING!
great service! – we went out on call to repair cust. washer and found no power due to bad breaker/made three trips only charge for one trip plus breaker and labor.got permission to repair and cust.refused to pay. re:tawwater
CONSUMER BEWARE – I would have to rate this mom and pop operation (if you can even call it that) a minus pitiful. Consumer beware with their mark up of parts and their complete lack of professionalism. Be sure and get a quote but even then their tactics are laced with intimidation causing complete frustration to be rid of these individuals. I've lived in Plano for 35 years and they have no business using "Plano" to reference anything with the quality of business in our community. Oh and by the way, make plenty of time - they are NOT on time and come and go several times.
BTW, customer service includes swearing at the customer!!!
COURTEOUS AND PROMPT!!! – I was referred to this company by a family member, I asked for a specific appointment time and they obliged and the service man was ON TIME!!! Not only did he diagnose my broken refrigerator quickly, he made a return trip the NEXT DAY to make the repair and was again ON TIME, even when I mentioned I would be tight on getting home to meet him. Not only did he take care of the fridge, he offered to vaccuum behind it for me, (you know what kind of clutter and fuzz collects there!) And finanlly, when I realized I did not have my checkbook (they dont take credit cards) he kindly left me the invoice and said it was fine to drop the payment off the next day. Above and Beyond Good Service, I will use them again and again! IVW
REALLY BAD EXPERIENCE.....WASTE OF TIME.......NO SERVICE OR CARE – We had a 4:30 appt. My wife took off work early to meet the technician. At 6:00 I called when no one showed up. Was told they were running late and they would be there soon. At 6:30 I called and they said there was no record of the appt. and asked me to call the technician myself! They then said they would have the technician call me but they did not do so. When I called back they man answering the phone said he did not work there and the woman who was supposed to be answering the phone was "really busy" with a problem........you might want to think twice before you committ any time and hope towards these people..........I'm going to suggest a new name for this company........Appliance of No Show......apathetic has a new poster child......
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