1819 North Central Expressway, Richardson, TX | Directions 7508032.972628 -96.719742
Horrible – I purchased a 2008 Altima from the used car lot recently. When they "detailed" my car before I drove it off the lot, the detailing crew tore the tint on my window when they pulled off the information sheet from the passenger side window. I was promised I'd get a call back to have this repaired, and nobody ever called. I'm still working on getting this fixed. There was a plastic cap missing from the front bumper, which they have also not helped me to get fixed. About 3 weeks after owning the car, having not even made my first payment yet, I had engine trouble and had to take it in for service at a Nissan dealership today. They took off the engine cover only to find thousands of rat droppings all over the engine. North Central Ford failed to give it any sort of thorough inspection when they purchased it from the previous owner to resell. If the rats turn out to be the reason for my engine troubles, it will not be covered under warranty. The pre-owned section of Ford is a dump. It feels like you're rickety old trailer house. The salesmen were friendly, but that's about as much as I can say in a positive light about my experience.
Avoid this place like a plague.
This is the worst Dealer I have ever gone to! Stay Away! – This is the worst dealer i have ever been to. They make promises on pricing, and service, and then after you have purchased the car their promises become FLAT OUT LIES!!!!.
I would not recommend this dealer to anyone. Buy Private owners instead of dealing with these crooked lying salesmen, servicemen, and managers.
Clay Munoz is the poorest excuse for customer service i have ever seen. They all Lie about pricing, and promises of service that they made prior/during purchase of the cars.
How many time does it take? – AC was not working, took it in (warranty under Car Care) they found O rings leaking. One week later still not cooling, not they said it was a weld on a tube, Cara Car did not cover hoses, so now I had to pay for the part. I think the tube was damaged when the car was in the first time!!
Wish I could use no stars.
Good Service! Good Incentives! No Pressure! – Good sales team who does not pressure you into buying. Even after your purchase, they stay in contact with you to make sure everything is going ok. I called a salesmen when I thought my truck was having problems and he was thoughtful enough to call me back 2 days later to follow up with me. Compared to other popular Ford dealerships, North Central has been the best!
Large Dealership - Doesn't Care About Customers – At this dealership you will only be a number. There is no personal experience, and they really don't care if they get your business or not. I advice you to avoid this dealership at all costs and try a smaller family owned dealership who actually cares about making their customers happy.
If you have a problem that comes up, they would rather go to the next person who doesn't have one, then resolve yours.
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