Plano >General Merchandise Stores > Ross Dress For Less
2201 Preston Rd Ste D, Plano, TX | Directions 7509333.029869 -96.796758
M-Sa 9:30-9:30, Su 11-7
I had a very bad customer service experience at the store today.
I was the only one waiting at the Return/Exchange line. When the girl after the counter was free, she called the next customer at the Purchase line. I was told they rotate. That customer had a lot of items to check out. When the other counter was free, the cashier called the next customer at the Purchase line again. The a third counter was open, again called the next person at the Purchase line. These two counters continued calling people at the Purchase line even though some of them arrived after me, while the other counter was busy with the customer with a lot of items. I talked with store manager Evan about this. He acted as if I was lying, said they followed Ross rule, and told me to complain to the Pope.
I was very upset by the bad customer service especially how store manager Evan acted.
Deep-discounting chain offers in-season clothing and quality housewares. – In Short
Bargain hunters are treated to rows of clothing racks, some devoted to well-known designers like DKNY and Polo Ralph Lauren, while others are a mix of brand-name and generic labels. Merchandise is marked 20 to 60 percent below department and specialty store prices. Men's, women's and children's apparel are organized by type, such as shirts, pants and shoes. Home furnishings range from cookware and bedding to framed art and vases.
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