Mesquite >Veterinary Services > Town East Animal Hospital
1600 Gross Rd, Mesquite, TX | Directions 75149-131732.784459 -96.631111
Mon-Fri 7am-6pm ; Sat 8:30am-1pm ; Sun Closed
In response to John W., this client owed a moderate balance since February 2013. He would not respond to phone calls or reminders. He always received courteous treatment.
The WORST place in Mesquite!
I have 3 dogs and a cat. I told my new Doberman puppy into the vet to get her shots and to have her ears cropped. I had used the vet before and was pleased with his treatment to my dogs and to me. The office staff is a different story. Jackie in the front is a B*&^% and needs a job that does not deal with the public. I have been there twice and both times she treated me like crap. I when in and got the yearly shots and had the puppy checked. It want bad, it was only $138.00. I paid $100.00 on it right then and I was supposed to pay the balance of $38.00 on Friday. I called the next 3 days in a row and wanted to pay my bill and could not get someone to take my payment. I was told that Jackie was out of the office and the she would return my call. When she returned my call, it was rude and hateful. She was not a nice person at all. I finally was able to get a hold of her and told her that I had tried to call her three times to pay my bill and she was giving me attitude because my bill was not paid. I told her that I tried to pay my bill 3 times and that no one there could help me at all. She still wanted to chastise me about my bill not being paid that she tried to run the credit card on file and it was declined. I told her that is the reason that I had been calling her. I need to give her a different account because my insurance went through early because of the Thanksgiving holiday. She was still talking down to me because the card was declined. I told her that I called her the very next day and told her to go ahead and run the payment. That did not matter. This place seems clean and nice but some of the people that work there do not need to be there. They are ruining the practice and hurting it's reputation. Sad place. DO NOT TAKE YOUR ANIMALS THERE!!!
My dog was hit by a car and I took her in right after this clinic had closed. They rushed me in and immediately started working on her. They did xrays and found she had a badly fractured leg. Dr. Airhart performed extensive surgery on her and she is now happy and bounding around the yard. Thank you for being there for us when we needed help so badly.
Dr. Airhart is so impressive. He explained my cats condition in terms I could understand. The girls that work there are so nice and friendly. If you want a GREAT doctor for the pet you love, you MUST go to this clinic. (Prices are lower too!)
HORRIBLE EXPERIENCE – There is not enough room on this web page to give an accurate description of the terrible experience and service I had with this office. The veterinarian should not be practicing any longer. He not only almost killed my pet (who only survived due to a second opinion and a QUALIFIED veterinarian’s office) he was also very unprofessional.
While he was examining my pet, Dr. Airhart proceeded to explain to me that the reason why vaccinations are so important now days is due to the increasing Mexican population. He said that all of the illegal immigrants in Texas are ignorant and below poverty level and that this leads to them not immunizing even their children and this is why Whooping Cough has came back in humans and why canine diseases are showing back up. Wow! What arrogance! He then proceeded to tell me that people that bring their pets in with Cancer and other deadly diseases that he just wishes they would let them die because it was just selfish to save them.
What kind of vet is this? I don’t know if he has been in the business too long or what but I have NEVER experienced and individual like him before. He did not even perform a full exam of my pet before diagnosing him (which ended up being a wrong diagnosis) but he actually refused to exam the things I asked him too.
The staff at his office was actually very good. I’m not sure how they work in an office with a man that seems to care NOTHING for animals but I assume they are trying to take up the slack for his incompetence.
The only other person that I had a bad experience with other than the “Doc” himself was Jetta Tacker the Office Manager. She was rude to me in person and was rude to me on the telephone. She was also VERY rough with my pet. She was so rough that I found myself secretly hoping she would get peed on or bitten I find her posts on this site about the office and herself somewhat humorous considering that anyone who has dealt with her knows that she does not find your pet “precious” and clients are not important to her or the “Doc” at all (unless they are not of the Hispanic ethnicity-Doc’s words, not mine).
I would not recommend this place to anyone that cares about their pets or their dignity. I hope for the sake of the community that the word gets out about this place and pet owners take the pets to VCA or one of the other CARING clinics in the area.
Dr Airhart and staff were great – I took my cat there because I thought she had some type of virus and I was ready to do all kinds of testing. Doctor Airhart examined my cat and turns out she has an upper respitory infection. We got some anitibiotics and she got an injection. It has been 4 days and she has already shown signs of improvement. I am glad i have found him. He was very conservative with her meds and she is so much better. I am sure I would have spent more money and got less time with my cat had I went somewhere else. Thank you.
Struck my pet – He struck my cat right in front of me. What does he do when you aren't there?
He tried to give my cat a pill and when the cat pulled back, he walloped him.
When I took the cat home, I checked his mouth and he had an infected tooth, so I took him to another vet who did the dental on him.
Dr. Airhart should have known the difference between a cry of pain and an attitude. My cat was old and that "person" stuck him without a moment's hesitation and not one word of apology.
I have heard stories from others, but will allow them to write their own review. This man now has an office next to the new Mesquite Animal Shelter. Beware people.
Most Impressed – We took my dog in awhile back and the doc was able to tell that she had a sprained back without taking extensive tests. He was right on cue! After a couple of days with muscle relaxers, she was back to normal being playful and feeling great.
Best Vet in Dallas – Doc Airhart is a caring,competent,common sense Vet. Been using him since the late 80,s.Very reasonable prices.Great,experienced staff.My animals are very well cared for by Doc.
Best Vet – Doc Airhart is the best vet I have ever used for my pets. Love he and his staff. He is a highly competent, and caring vet. I live in Dallas, and go to Mesquite to see Doc when my pets need to visit the vet. Doc's the best. I have probably been going to him for about 11 years.
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