Dallas >Small Appliances > American Vacuum Co
5545 W Lovers Ln, Dallas, TX | Directions 7520932.851436 -96.817950
Extremely Poor Service--The 2 Stooges in Action – The people working at this location seem extremely inept.
I took my Miele canister vacuum in for service at the end of July. I called to check on my vacuum several times but did not get it completely repaired until the first week of September!
Each time I called no one there seemed to know what was going on. Either the old bat that works there was on vacation or a Doctor's appointment or the person I *needed* to speak to was at lunch or not in that day. While I was told someone would be calling me back each time I called, I never received a single call back from anyone at American Vacuum
Finally , the first week of September I got a call from the old bat telling me my vacuum was ready for pickup. No apology or mention of the length of time it had taken.
Unbelievably, when I went to pick up the vacuum, as I lifted the hose, the head end of the vacuum fell off!!
This was one of the problems I had asked them to repair when I initially took it in!
I pointed out the problem again and the Bozo repair guy came out and fixed it in front of me saying "Oh, that's a real easy repair...it will take just a minute"
**If it was so darn easy why didn't he take care of it in the 7 weeks he had my vacuum?**
Again, no apologies, nothing, nada.
I decided I wasn't going to leave that shop unless I made sure my vacuum was working so I asked the old bat if they had an available outlet for me to plug into.
While I asked nicely and was polite, the old bat appeared really put out by my request.
However, she did hook it up to an outlet. It worked (thankfully!) and I left that shop with my Miele vowing to myself never to return.
This Miele cost close to $1,000. I paid over $200 for the repairs. You would think for the $$ these people would be a little nicer and easier to deal with.
Horrible – This place was horrible, the people workin there were rude and got an attitude everytime I asked a question, I figure for the money I WAS going to spend, I coulda got MUCH better service
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