Dallas >Other Wholesale Goods > Lakewood Pet Grooming
2105 Kidwell St, Dallas, TX | Directions 7521432.815506 -96.753863
Neighborhoods: "M" Streets
This is absolutely one of the worst grooming businesses that I have used. THEY HAVE NO IDEA WHAT CUSTOMER SERVICE means. Pets do not get water and on my last visit my dogs were there over 8 hours with no water and no potty break. I had to finally go by there at the end of the day because nobody would answer the phone. The worst!
PLEASE READ!!!I swear I am going to post this on every website that you post reviews on for shops with bad reviews. quot;Clients, you can not let these reviews influence your choice of these or any other businesses for that matter. I think it is awful that anyone can get on here, write anything they want and sabotage a businesses reputation. I Just want everyone out there to know that from the grooming shops I have worked at over a 14 year period, it is my experience to know that these negative reviews not all but I would definitely say most are coming from either mad ex-employees or mad pet owners who's dog had to be shaved due to them being to matted and there's nothing else that could be done for the dog outside of causing them great pain and discomfort by trying to dematt them and the reviews that are legit are usually from one mad client out of 100 happy clients. The mad clients are alot more apt and charged up to write a review than the ones that are happy so we really need you happy clients to write us reviews as well I'm sure this applies to most all businesses out there, so PLEASE!!! people don't let these reviews affect your decision and opinion of these businesses. Thank You! I worked for this shop as well as many others and these reviews blow my mind. This is literally the best shop that I have ever worked for they are the kindest to the dogs and the clients.WHAT??? Bad customer service they greatly appreciate their clientele and will bend over backwards for them and man do they ever love and cater to the dogs. They are all around very good people there. No lie I wouldn't write this if it weren't true. OK I just realized these are older reviews, but still they are great
Worst Customer Service – After Adam left and Diane took over, the place has gone downhill. I have always had to request to water my pet as they do not put water in the waiting cages. As far as Customer Service goes, I have never been treated so rude and inconsiderate. They are more concerned with themselves and what works for them, than the pets and customers. Please take your pets someplace else where you both will be treated with the respect and care you both deserve and are paying for.
BIG HUGE DISAPPOINTEMENT – Not the best service.
The staff and groomers treat my 2 babies with loving care – I used to go to another grooming shop that was also a huge retail store because it was close by. I would watch in horror as it appeared that they were restless and uncooperative - the groomer seemed annoyed and impatient. I felt like my dogs were just another dollar and no personalized treatment at all. . My coworker that lives close to Nadine's highly recommended them, so I said why not try them. First I called and asked a lot of questions -- Midnight is 12 and doesn't like to stand very long and Blue is full of energy and barks a lot. He can also be a little nervous. I was told that I could come by and inspect the facility. I went ahead and made the appointment. The staff was more than friendly the day of the appointment. I inspected the back of the grooming area and was unnoticed. I got to see how they cared for the pets. I heard and watched the groomers talking and interactting with the dogs. They even do cats! I couldn't believe that, but there it was in what they called a lion cut or something like that. The cages have little pillow type cushions and I saw little bones with some of them. I asked if they could be ready asap so that I could do a little shopping since I was in the area and Midnight is older. No problem. They even got a cute bandana and a little bag of bones they call a report card. I was very satisfied with the haircut and I have now been a repeat customer for over 6 months. Midnight and Blue do not hesitate to go through the door like they did at the other major chain store, Trust me...I am very picky and concerned about my babies. The staff is friendly and polite. They book appointments online which is easy for me because I can save the reminder in my inbox. I had to write this review because they deserve it and I must say my coworker was right. Thank you Rhonda for letting me know about Nadine's. 5 stars is my rating. My husband said he agreed 100 percent.
Nadine's Lakewood Pet Grooming on Kidwell, 214-821-2220 – I could go on and on. One major thing is that I'm not so sure they put water in the cages for the dogs while they're there. Every time I would return home w/my dog, he would drink profusely.
Adam used to own and run the salon. He was so wonderful! He took ill some time ago and his mother, Diane bought it. I now call it a "shop" d/t the change in customer service.
Congratulations! – Congratulations on getting the Dallas Voices' best groomer award! It's a great to be acknowledged by an entire communtiy! If we can ever be of assistance, please let us know!
Chris and the staff of The Petropolitan!
Editorial Review by Citysearch Editors – Upscale grooming service for dogs and cats in Lakewood.
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