Hayward >Major Appliance Repair > R O Appliance Repair
21691 Meekland Ave, Hayward, CA | Directions 9454137.672889 -122.105781
We have an older model Thermador oven, and had to call for repair, as the thermostat was off by about 125 degrees. Rene from R.O. Appliance Repair came out and determined we needed a new thermostat. They couldn't find the thermostat part for our model, so ordered a Bosch (parent company of Thermador) from Europe and said it would take 5-10 days to come in. They charged us $95 for the service call, and $200 deposit for the part. Two weeks later the part still wasn't in, so the owner came out on Friday, 8/23 with Rene to see if a Viking thermostat would work. We left them alone to install, and when they were done, the owner told my wife that the Viking thermostat did not work, and now the Convection Bake feature was not working either. We had just used the convection bake feature 2 days before, so it was working fine before they came out, which my wife stated to the owner. (I had left for an appt about 10 minutes after they got here) The owner then stated to my wife that he checked the convection bake before he started, and it did not work. This is incorrect, as I was here when he started work, and he did not check any of the oven functions before he took the oven apart to start working on it. He & my wife went back & forth about the issue, and she asked what needed to be done to repair it. The owner gave my wife a phone number to call Thermador directly to see if she could get the thermostat, and they left. When I got home and she related the story to me. I was very upset and called the owner myself to tell them that they needed to fix the convection oven, since it was working before they got there. The owner took no responsibility, and said it was broken before he started. If this was the case, you'd think he would have said something before he started to take the oven apart to replace the thermostat. He denied any wrong doing and refused to take responsibility for the convection oven no longer working. That same day, we called Thermador and they no longer stocked the part, so we went hunting for the thermostat on-line, and found the Thermador thermostat for our model on eBay for $99, and ordered it. R.O. was charging us $480 for the Bosch thermostat #210766. I can't even find a Bosch thermostat with that number, but the ones I did find are around $100. HUGE markup with this company! My wife called R.O., spoke with the owner, and asked for our $200 deposit back. He was more than happy to issue us a refund, and we got the check a few days later. We contacted another company to install the correct thermostat for our oven model, and it's now working correctly, but the convection back feature still does not work. The other company we hired says it needs a Push Button Switch #415047, which has also been discontinued by Thermador. Neither the new company we hired, as well as searching for the part ourselves on-line, have been unable to find the part. We're very unhappy with R.O. Appliance Repair, as they damaged this part somehow, and now it cannot be fixed. We're closing escrow in about a week, and are faced with another huge issue, as this is a professional range, which now run between $10,000-$11,000.
Prompt service, evaluated problem, had to order parts, fixed it next day, and honored the quote.
I chose Hayward RO Appliance Repair at random and I am so glad I did! My washing machine, dishwasher and refrigerator were all acting up and he thoroughly inspected each and explained to me what was happening. I know that I have a wonderful appliance repair service for a very long time!
We received a call and on the same day we received the service call. We were amazed at the availability of the technician. When he arrived, he diagnosed the problem fairly quickly and fixed the problem. He was even willing to give us options. This helped us feel in control of how the repair went. Thanks for a great job.
Called immediately after placing request online, came out within a couple hours and gave me a very good rate!
This kid is on it! I had just submitted my request and he called back within 30 seconds (literally). He showed up in 30 minutes and fixed the problem with my refrigerator in 20 minutes.
After reading the excellent reviews by others I had to try them for myself, although after seeing that they had only been in business since 2009 I was a little hesitant but the service was all that others had stated. Excellent customer service over the phone and in person, probably the best experience I`ve had in hiring someone to do a job in a while. I would certainly use them again and recommend them to any of my friends and family. Hayward RO Appliance Repair keep up the good work.
Hayward RO Appliance Repair was in the neighborhood when I called. They arrived promptly at our office, assessed and explained the problem with our refrigerator, had the replacement fan available, installed it, and was on his way. The refrigerator is back in service, cooling and making ice. Hayward RO Appliance Repair sure made my job easier!
Hayward RO Appliance Repair responded to my service call immediately and was correcting the dishwasher leak in less than 1 hour. He demonstrated a professional, responsive, and knowledgeable conduct and I would not hesitate to call on him again if needed. I highly recommend him and his company."
If you are looking for a company with quality service at a reasonable price Hayward RO Appliance Repair is it! They came out the same day that I called and had my washer up & running within minutes and also cleaned my dryer vent at no extra charge. Recommend!!
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