Dallas >Funerals > Grove Hill Funeral Home
3920 Samuell Blvd, Dallas, TX | Directions 75228-673432.792941 -96.713493
mon 08:00 - 17:00; tue 08:00 - 17:00; wed 08:00 - 17:00; thu 08:00 - 17:00; fri 08:00 - 17:00; sat 08:00 - 17:00; sun 08:00 - 17:00
We buried both my mother in law and father in law here with 45 days of each other. There was very little compassion, no organization, it felt more like a sleazy car deal with how much more could they tack on than anything and before we could get through with the finalities of these funerals they were sales pitching my husband and I funeral plots, at a better rate than what we just paid for our parents.
Twice the price – Nothing that was supposed to be given at the time of the order was not given until the meeting after the funeral. They did try to right several wrongs that were made like the Obit. It was put in wrong twice even though it was sent to them in a JPEG with exactly the way it was to appear in the paper. They were double or almost double the cost of any other funeral home, but who has time to try and get pricing on a funeral at the time with so much going on? and after you have them there and people are told where and when and it is in the paper what do you do????? It wouldn't have been so bad paying $5K to $8K more if everything else would have been perfect, but when you pay that kind of money you expect perfection or at least close to it. In the end it was a beautiful service, but so many things including leaving out the name of a pallbearers and didn't even put them in the order in which we wanted them listed. I don't think we will ever use them again.
NO SECURITY – What a terrible place. Attending a funeral service for an old friend, and while inside our car was broken into by vandals. As was another car half way accross the parking lot. When brought to the attention of the manager Dustin, his coment, "It happens, and what would you like me to do about it." "We can call the police but there's nothing they can do about it." This kind of attitude is unacceptable in my book. During the funeral there were 6 employees sitting around doing nothing, they could have one of them riding a golf cart in the parking lot making sure everyone's vehicle was safe. But NO all they could do is sit and laugh while the service was going on. When they rolled our friend out of the service there was enough dust and dirt on the roller table I could have written a note to my friend. When they used the East exit door instead of lifing the roller table over the door threshold they just shoved it out like who cares, "He's dead, he won't know."
The entire attitude of the staff was OH WELL. A final resting place is important, but you need to go somewhere other than Grove Hill. I had to give the group 1 star because I couldn't give them less. In my opinion they should't receive a rating. Staff and their customer service was unacceptable. Facility was old, dirty, and not well kept. No security on the parking lot, and an I DON"T CARE ATTITUDE AT THE FRONT COUNTER! Grove Hill should be taking care of the dead because the living wouldn't want to be treated like that.
Could Care Less!!!! – My husband and I attended a funeral of a dear friend on 5/1/09 at 3:00 pm. When we arrived back at our car, it had been broken in to as well as a friend of ours. Several items were stolen! These items were not out in the open. They were hidden. These things can be replaced. What can't be replaced is the complete and total insincerity of the management staff. Their attitude was that there is nothing they can do. The managers demeanor was they could call the police but that would do no good either. Not to mention the fact, they need to work on their housekeeping. The wood gurney used to roll our friends casket out to the limo was covered in dust! Good grief! That just goes to show, they don't care. Not to mention, while the funeral was going on there were a minimum of 6 employees sitting around waiting for our service to be over. Why wasn't someone out checking the parking lots? Everyone knows this is a high crime area. You can't tell me this is the first time it's ever happened there.
Part of a national network of funeral homes providing cremation, traditional funerals and bereavement services. – In Short
Dignity Memorial ensures that each of their providers across Texas maintains the compassion and attention to detail for every client. Their network of funeral homes provides professional funeral services including prearrangements, burial, mausoleum entombment and cremation. You'll have assistance in planning every aspect of the memorial, from online memorials to personalized funeral services. In addition to the help provided by on-staff funeral counselors, clients will also benefit from materials (videos, books and brochures) in the Grief Management Library.
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