Dallas >Pets & Animals > Pet Love
2148 Royal Lane Suite 101, Dallas, TX | Directions 7522932.895503 -96.905862
M-Sa 7am-7pm, Su 9am-5pm
How valuable is your time?
Pet Love is a mobile pet grooming service that grooms your pet at the convenience of your own home or office. When you make an appointment with Pet Love, your furry companion never leaves the view of your home.
It?s simple, we drive one of our 35 self contained, fully equipped mobile grooming salons to your home and professionally groom your pet on the spot. This service is completely performed in our vans at your home. Our staff of professional pet stylists will take excellent care of your special friend without the trouble and trauma of traditional grooming.
Call today and let us show you why Pet Love is the largest and best, privately held, mobile grooming operation in the world.
At Pet Love we love our pets!
Beware of extra charges indeed! – I must say that I was completely shocked at the final total for this service as it was my original understanding based on the phone conversation with the person who booked the appt. and it was my understanding that it would be $79 including . When your groomer arrived he mentioned doing a "shed" treatment and I of course agreed as the dog is shedding and it would be appropriate. Never did he mention an additional charge for this. Once the service was complete I was presented with a bill in excess of $130. I told the groomer I was shocked a the price as this was not what I was quoted on the phone and even with his add on of the "shed" treatment it was almost a 50% increase in the price I paid. Clearer communication on the part of your appointment schedulers and your groomers is imperative.
While the grooming itself was OK the excessive fees were ridiculous.
As a small business owner myself if I ran my company this way, I'd be out of business for a poor reputation and substandard customer service. I should have heeded the reviews I read online while waiting to book the appt. but was assured by the phone rep that they were "old" reviews. Not true.
Beware of extra charges – The groomer was nice enough and seemed to do a decent job on the dogs... and then I found out the total price. The lady I spoke to on the phone to make the appointment was very friendly, which encouraged me about using this service. I was informed that there is a cost of $25 for the trip fee. She quoted me the prices of $64 for the Bath and Brush, $74 for Deluxe Style, and $89 for the Luxury Spa Package. I chose the $89 package.
These are the charges I was NOT informed of.... Turns out they charge extra for dogs over a certain weight (my two dogs are about 80 lbs each). They also charge you for fuel cost and then of course tax.
Like I mentioned before, the groomer was nice enough but whoever it was he was talking to to sort out the charges was incredibly rude -- very poor customer service! I could hear the ENTIRE conversation he was having with her because he was using a push-to-talk phone like a walkie talkie. When the groomer told the admin lady that I told him I was not informed of the extra weight charge, she scoffed, "Yeah, she was." This is AFTER she looked up the notes of my appointment and told him I was quoted the $89 per dog exactly as I said. And was she there during my conversation with a totally different person with whom I made my appointment? If they had recorded my conversation with the lady I made the appt with, I would have welcomed her to play it.
It gets better. When she realized I could hear everything she was saying, she started speaking to the groomer in Spanish! How obvious! And how rude!!!
At least the groomer apologized after the number crunching and he actually admitted to me that more often times than not, most customers are surprised to find out about these extra charges because it is apparently very common that they are not informed about them.
I guess the grooming service itself is fine, just make sure they tell you about all the charges. Hopefully this helps you.
Very Convenient....less stress for me and the dogs!! – I love this service. It is very convenient because I don't have to load up the dogs and take them to the groomer. They come right to your door. Scheduling is always easy, they are usually lots of available times and days. The dogs always look and smell great!
Very convenient way to have your pet groomed. – I have a high-maintenance pomeranian, and I used to drop him off at a groomer's salon and pick him up hours later. Pet Love is a great way to get your pet groomed quickly & professionally. I love it that they come to your home and the dog has been washed in groomed in an hour or less. It puts much less stress on my dog, and the groomer does a nice job. I get him trimmed all over in a "teddy bear" cut. He looks and feels great after he's been groomed!
My POOR dog!!!!!!!!! Shaved Pomeranian – I am so upset. It has taken me months to grow my rescue pomeranian's hair and the Petlove groomer just put me back to square one. I said I want a fluffy face to go with his fluffy body, trim the tail and hind quarters. He came back SHAVED. He is a now a shaved dog with a fluffy tail! She left the tail - the one thing I said cut!!!!! I could have done a better job blindfolded. This was a new groomer for me. I've had fine service in the past, but had issues with what I was being charged. I was paying the previous groomer a cash tip but come to find out my credit card was ALSO being deducted for a tip. I didn't notice until it happened 3 grooms in a row and. I assumed it was a simple error that needed fixing however it turned into the owner blaming the groomer for being deliberately fraudulent. I was told that groomer could never return to my home. Not sure if it was the groomer or person who handles the Accts payable that is dishonest. SO, either I am being overcharged or I get a horrific cut that makes me physically ill. I was willing to pay the extra money so my dog would have have to go through the stress of being left at a regular groomers for half a day in a cage BUT I replaced it with stress on me!
Shaved Yorkie – If you have a Yorkie, be prepared to have the poor dog shaved! My Yorkie had long hair and was getting to like a little dust mop around the house. I had some friends that used pet love before and i didn't hear anything bad about them so i give em a try. WHAT A MISTAKE!!!!!!! They took my dog and shaved him. He went from being a dust mop to not having any hair at all. He had more hair on him when he was born! Maybe if you have a big dog and dont give a crap what he looks like, pet love might be for you. But if you have a smaller dog that need grooming rather than shaving i suggest you look somewhere else. After they buthered my dog i found out that my friends no longer use pet love because they kept doing the same thing to their poodle. BEWARE and think twice before calling these people. I will be glad to provide pictures to anyone that doubts this review.
Pet Love is the BEST – I have been using Pet Love for 2 years now and I could not be more pleased. We have 2 Border Collies and they love it. Everything about Pet Love we very happy with. From being prompt, friendly to our dogs, to the grooming of our dogs to our satisfaction. Shannon is GREAT with our dogs. We will never use anyone else but Pet Love for our dogs grooming.
Interesting – I was looking to find a new pet groomer for my dogs. I have seen this van around in my area... I thought I would see what their reviews were. I see the reviews are mixed. Don't know yet about using them. Still thinking about it. So I can't rate them. One thing I had noticed is at the bottom of the reviews you have the option to click on whether or not the review was helpful or not and couldn't help but notice that on EVERY negative review this company has...they all a 1 thumbs down. Hmmm seems a little obvious don't ya think? Someone within this company must not like negative feedback...I would think it would help them to become a better business if someone was not satisfied with them. Just sayin...
Pet Love - worth it! – We have found Pet Love to be a wonderful alternative to the typical drop-off services provided by other groomers. We schedule a time with Pet Love and can rely on them to provide a reminder phone call and to arrive on time. When the Pet Love groomer arrives, she greets our beloved dog with open arms and gently wisks him away to the purple van parked right outside our front door. Within an hour (and not the typical 4 to 6 hours he waits in a cage at the other groomer), he is returned to us, smelling clean and looking adorable and cut just to our specifications. Pet Love definitely costs more than the average groomer, but it is truly a trade-off for convenience and a better-than-average experience for you and your pet(s).
PetLove is the BEST – I have been a PetLove customer, for my long haired Orange Tabby Cat, since 2005. At first I would get whoever was available, but at one point got Jason - who has been our groomer for over 3 years now. All groomers have done an exceptional job, Jason does an OUTSTANDING Job EVERY single time. I love that they come to the house and my cat doesn't have to go to a cat/dog salon where the dogs make her irritable which then causes problems with her grooming. Jason never has a problem (at least he doesn't say if he does), Mamushka (my cat) walks in with her tail up in the air happy as can be. PetLove ensures that Jason is on time, the one time he ran late from the appt before mine, PetLove called to let me know, and called every 15 minutes to give me a heads up. He always arrives with a smile - takes my cat (she trusts him) & I am comfortable calling them up anytime. It costs me $120 (includes tip) each time - and it's always worth it.
I would & have recommended them. I would never again subject my cat to a Salon - which is a limited list, as most don't do cats - again. The two times I have tried them (a locally owned Salon in West Texas, & PetSmart) it was a disaster, Mamushka was very upset, they didn't do the job right, she was cut and scraped. That HAS Never happened with PetLove - EVER!!
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