Hayward >Motorcycles > East Bay Motorsports
21756 Foothill Blvd, Hayward, CA | Directions 9454137.681931 -122.087514
Neighborhoods: North Hayward, Mission/Garin
I just want to say thank you so much for all of your help getting us the bike of our dreams. Jeff loves it!! You made the process so easy and we still can't believe you got us the financing that we needed. A special thank you to Jay Strous and Jeff Benard for staying late and making things happen.
i just purchased an 07 kawasaki 900 custom on thanksgiving weekend,i was very impressed with your company,i was not expecting to ride awaya on a new bike,as my credit was in bad shape.the sales person i talked to was jason williams,he took the time to look into my situation and helped me purchase a new bike the next day.i also talked to bill abel in parts and he was very helpful with all my questions about accessories for my bike.my overall impression about your dealership was great,thanks. i also want to say that your finance manager and general manager were great.thanks
Great Service all around. Especially your salesman Paul Conner. He really helped me get the right bike for me and not something that needed to be sold.
I took my son, Chris Kelly, to East Bay Motor Sports to Purchase a 2005 Kawasaki 500 Ninja. Being his first Bike I wanted him to ride what I had rode as a young man. (Kawasaki) Your sales department was outstanding. My Son and I took the time to discuss what we wanted without any sales pressure. Once we decided on the Bike, your sales department was fast, friendly and efficiently quick, getting us through the finance process. As good an experience that purchasing our bike was, I am writing this comment because of one person in your service department. Her name is Connie. About 2 weeks ago, my son had his first problem with his bike, he wound up dropping the bike. A bent fork and front rim was the damage done. I called for my son and spoke to Connie. She said "No problem, bring the bike in and lets see what we can do". The next day, service called and gave us the price for repairs. The parts department got our approval to order the parts on Thursday, May 26th. They said the parts would be ordered that day. We should have the bike back by the following Thursday. On Saturday the 28th my son called to see if the parts we ordered. He was surprised to learn they had not been ordered. With Monday being a holiday, I called once again and spoke to Connie on Tuesday the 31st of May. Connie took my number, and within an hour had returned my call. She assured me the parts were in fact ordered and would be there the next day. She also assured me we would have my son's bike back no later than Thursday, the day we were told it would be ready. Both times that I have spoke with Connie, she has been professional, courteous, shown great customer care, as well as quick follow up and resolve to our questions and needs. I looked on this web site, hoping to send this e mail to an owner or perhaps one of her bosses. Since I could not find a name of one of her superiors, I am writing this here, in hopes someone at East Bay Motorsports will see this and bring it to one of their attentions. Good Work East Bay, for having a great staff. A special "Thank You" to you Connie, for making us feel important as "Customers" after the sale. Great Job. If anyone there wishes to comment or confirm this as a satisfied customer, please feel free to e mail me back. Be more than happy to answer any e mail, or call and confirm this letter as true.
I just picked my bike up from service. I own a 2000 yamaha r1000 (CLEAN)!! I had 520 sprocket con. kit installed, brand new tires, axle and bearings and a FULL service tune~up. Bryan Weckiewicz was the master tech. that worked his magic!! My bike runs sooooooo damn good! He is the man to see, i dont care what the hell you ride.This magician knows whats up. All the techs. are more than qualified and able to articulate how a problem can be solved inn a way, that even a clueless person (me)!! can understand. They got me the best parts and service prices they could possibly do. " Im over the moon "
Brought my 09 ZX6R in for service - burned up stator. Not only did you replace the stator, the rectifier was replaced for the second time even after the recall...ALL AT NO COST! Thanks Joe...for talking to Kawasaki and getting my bike up and running. Darryl, your crew is very knowledgable and helpful. Everyone helped me from unloading my bike to getting it back. Now I'm working up a deal for another new bike
The whole staff is supurb. Busy place, but everybody is very helpful. Overall great experience.
I have had to opportunity to work with the folks at East Bay Motorsports since moving to the area. All the individuals I have worked with have been outstanding however, Daryl and his staff in the Service Department are unmatched in their professionalism and integrity. They play a key role in the the ongoing maintenance on my bike which makes my overall purchase and ownership a pleasurable experience.
I was shopping for a Suzuki Boulevard M109r. I came to this dealership after searching the internet and pleasantly suprised to see that salespeople and managers were very cordial and welcoming. They had nice 2008 M109r on the floor that caught my interest and were more than willing to work with me on the price. In fact, after we had agreed on the price they were nice enough to transport the bike to my home in SF (at no extra charge). In the end, I got a great bike for a reasonable price and was provided with excellent customer service. I will definitely recommend my friends and family to East Bay Motorsports.
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