Dallas >Auto Dealers > Park Cities Ford
3333 Inwood Rd, Dallas, TX | Directions 7523532.828742 -96.829217
Neighborhoods: Northwest Dallas/Love Field
DO NOT GO TO PARK CITIES FOR SERVICE OR BODY WORK!!! I have been to Park Cities Service 3 times for the same repair work. They basically have made me diagnosis the problems... I am not a mechanic. I am a female and I know absolutely nothing about cars, but evidently I know more than there mechanics do. And as I said I have been 3 times and am still having the same problem. So far they have screwed my insurance company out of $4700 and haven't done a thing about the problem. The paint and body department is just as bad if not worse. My car was in the shop for 2 1/2 months for repair work that should have been completed in less than 30 days. They told me that it would be done. I called and they said it would be done the next Monday. I called that Monday and they said it would be done Wednesday. I called Wednesday and they said it would be done Friday. This went on and on for 2 MONTHS!! Part of the reason for the wait was because they sold my doors to make themselves $$$ on them not realizing they would need some parts off of the doors. When I got the car back my door panels were cloth instead of leather. My entire car is leather and the Manufacturer was called by me and they said that based on the vin and model of the car if Park Cities had ordered the correct panels they would have been leather. But per Brad the body shop manager my car shouldn't be leather. Basically he didn't want to admit they screwed up yet again. Long story short I had to take my car back AGAIN to have the correct door panels put in. Basically, I am still having the same mechanical issues after 3 times of having it fixed. With all 3 times taking wayyyyy more time than it should have. And the body shop is horrible. Avoid Park Cities Ford service and body shop. They are horrible and will take everything they can from you and your insurance. Oh and if this site would let me they wouldn't get any stars!!!
UPDATE!!!!! After getting my car back a week ago and thinking everything was great I learned that my car is STILL NOT FIXED!!! This place is horrible. DO NOT GO TO PCF!!! After having over $17,000 worth of work done you would think the car would be fixed. I could have bought a new car with all the $$$ that was spent at this place and yet still NOT FIXED!!!!
Internet Sales.Relocated to Dallas for a job. Using my daughter's car while she is out of the country participating in an internship. Need a car for work so researched dealerships and felt comfortable with Internet salesman. He was responsive and helpful over email and the telephone. He found me a certified vehicle which met my budget and got me pre approved over the phone in one day. I scheduled time same afternoon to test drive car and seal the deal. Before scheduled appointment salesman emailed me to let me know that Finance Director whom brokered my deal had all the paperwork in his office and had left for the day. Thus, he would get all my ppwk in the morning for me to come in and close deal. Great, right? Well I didn't wait until the next day to test drive car I made arrangements for a test drive that evening to make sure vehicle would work for me and in an effort to keep the ball rolling. I confirmed with salesman I wanted the car and would be in the following day after work, 4:30pm, to close the deal. Great, right? Well at about 3:45pm the following day I received a call and an email from salesman that the car had been sold!!!! Salesman was very apologetic and informed me latter action was out of his control and that he too was under the impression that car was already sold to me and contract had already been written up and approved for my review and signature. To say the least I was very upset. Met with sales manager and general manager today. Now, I am just waiting to see how this dealership will make this right.
The sales staff at Park Cities is above all others. I will continue to recommend them to all I know or encounter. I have just purchased my fourth vehicle with them.
The dealership has done a top job both in the sales and service departments… At this time my car is in for some minor items and I have a rental to use…. The personnel in this dealership are all very friendly and put the customer first.
I was impressed by the way we were treated. In all the negative experiences over the years when buying a car, that was the best one. The salesman, Jeremy and the sales manager did everything they could to make the buying experience a satisfying one. Thank you!!
I must say, my experience was refreshingly professional, easy, and satisfying.
My sales experience was wonderful Roger Venegas explained everything about the car, answered all my questions, was very helpful and made our care buying experience very pleasant. I LOVE my Ford Fiesta. It is a pleasure to drive and the safety features are outstanding. What sold me on the car was the SYNC features. I have an i-Phone which I love and now I have a car that syncs with my i-phone which is even more outstanding! My car is Lime Green and every time I get into my car, I feel like a teenager! At my age that’s a great feeling!!!
I have always had a great experience with your service department. Bill the service guy, is a great point of contact and represents you well.
Everyone at the dealership was very friendly to me and my husband. The guys helped me get what I wanted at the price I could afford. I really had a good day at the dealership and will see them again in 3 years!
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