Etched Images, Inc.

(707) 252-5450 | View Website

1758 Industrial Way Ste 101, Napa, CA | Directions   94558

38.319472 -122.304479

Open Hours

Online store functional daily, 24 hrs

 
Wholesale Etched Products, Housewares, Building Materials  more

More Categories: Quarries, Shower Enclosure Manufacturers, Chinaware & Glassware

Payment Methods: American Express, MasterCard, Visa

Home Decor Products: Mirrors

Neighborhoods:

less
 
 

Reviews for Etched Images, Inc.

Doesn't Recommend
1.0
over a year ago

terrible customer service, extremely unprofessional – My company wanted to place a large order for sandblasted stemless wine glasses as a corporate gift and I called Etched Images to employ their services. Their web-site appeared professional, but that is where all professionalism ended. From day 1, I let them know that I wanted samples done, which we would be more than happy to pay for. They said that would be no problem. I paid for glasses to be shipped to them and received two sets of samples that ended up not being what our CFO wanted. I specifically asked for our logo to be smaller and paid for another set to be sent. They sent the samples and they were all wrong. I re-read my e-mail request and they had indeed made a mistake, but I decided to not worry about it. No problem, I sent another set for additional samples and then received a call that the manager said they would not do another sample for us. I reminded them that not only had they told me that I could get as many samples as I wanted (as I was paying for them), but that last set they sent were wrong. The rep said that she was sorry and that she wouldn't blame me if I cancelled my order, as I had been really patient with them. I asked to speak with this manager that was cutting us off and was told that she had refused speak to me. I was completely shocked and amazed that I was being treated this way. We were going to place a $2,500 order with them (and develop a relationship for future orders), but just wanted to see what we were paying for prior to ordering. Not once did anyone mention that my samples were to be capped at a particular number. Obviously I'm not going to work with them any longer and cancelled. They put me in a terrible position where now I am scrambling to find another company to do this work for me. I am out a month of time, plus they just sent me an invoice for $160 for the prior samples. I have never experienced such unprofessionalism in my life, and I suggest you go elsewhere if you value customer service and quality.

 


Not rated yet
1 Vote
Get Directions
Your Friends

Sign in with Facebook Sign in with Facebook to see what your friends are up to!

Add Blog Post

Add your blog review of Etched Images, Inc. to Citysearch

Do you have a review of Etched Images, Inc. on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:

  • 1. Include our image link in your Etched Images, Inc. review blog post.
  • 2. Citysearch will notice that you're linking to one of our pages. We'll scan your blog.
  • 3. We'll show a link to your blog post from the Etched Images, Inc. page on Citysearch.

The Linkback system is free and automatic. It's really that easy.

Read our FAQ for details.

Image Link

To link to our business profile page, copy the html below to your web page.

Etched Images, Inc. on Citysearch