Denton >Computer & Internet Services > Charter Communications
205 Industrial St, Denton, TX | Directions 7620133.213184 -97.129880
New Customer Service Priority – My husband and I just moved to Denton to an apartment on the West side, did some research and found out that Charter offered the best service for the best price. We had heard a lot of stories about Charter's terrible service but we were looking for the best price so we took a chance and signed up for their "up to 12 mbps" package. While we were on the phone with the customer service rep., she was super helpful and informed us that at that time we could get basic cable for roughly around $.40 extra per month, which we did putting our total at about $50/month plus some set up fees that first month!
The installation guy came and was super nice. He noticed we were playing Lego Pirates of the Caribbean and talked with us about his daughter, family, etc. He told us about the new customer service program Charter had started this past year and that their main goal would be customer satisfaction. He took our number and said we would check on us in the next couple of days and make sure we were satisfied with our service and you know what, he actually did. The install itself didn't take too long and he was in and out in about 30 min.
Since then, we have had no issues with bandwidth, monthly charges, or our practically free basic cable. We're even thinking about upgrading to an HD cable box so we can take advantage of our HD TV!
Overall, I'm glad we picked Charter. They have developed a great Customer Service report and they really are the best service in Denton for the price!
You could go with FIOS and pay twice the price or you could give Charter a chance to change your mind about how customers should be taken care of in a business!
If you want to be ripped off, get Charter! – We had Charter internet & cable tv for a year then canceled because of moving to another town We had our own modem so what we needed to was just to return the tv box and we did in early morning on the day of moving. A month later, we got a bill for unreturn equipment. We got to talk to the Denton local officers and they confirmed with us that they received everything back but Charter themselves owed us some money. In contrast,when we talked to the 1-800 customer service they said we bought equipments from them and we owed Charter money! That's strange, huh? They told us they would investigate this case and let us know the result in a couple weeks. Another month passed. Today we received not only another bill from Charter, but also a letter from a debt collection company wanting $144.98 from Charter. They screwed us big time!
This company has improved so much – I have tried charter in the past and had problems, lots of problems. Last year a tech stopped by and talked me into trying them again. He said they have improved the system and have are more stable. Well a year later and I have had few problems and the tech who installed me basically rewired my house to make sure everything is up to date. I have been very impressed and happy to save money compared to the other options in town.
Don't let them bundle you – My phone line at charter hasn't worked for months and I called to find out why just to find out that they disconnected my phone line for nonpayment but I have a zero balance! Now I'm not able to receive bundled rate and to add a phone line it would cost about fifty more a month.... Makes no sense! I'm so done!!
We just switched to Verizon FIOS – After endless problems with Charter we finally switched to FIOS on the day Charter filed for Chapter 11 bankruptcy. When all the tv stations started running those digital conversion tests, we kept getting the color bars and the message that we were not digital ready, even though we have digital cable. Those messages always instruct you to contact your cable or satellite contractor. Of course the local number was always busy, so we'd call the 800 number and get the total runaround. The icing on the cake came when I was told, very emphatically, that the TV stations were giving out erroneous information and broadcasting the wrong frequency signal during those tests. Knowing the call was being recorded, I asked the young punk to repeat that, and he did. I said, "you mean to tell me that the TV stations, doing a test that is required by the Federal Communications Commission, are all doing it incorrectly and giving out wrong information?" and he said "Yes." So I said, "You're saying they're lying?" and he said "Not exactly, but they don't know what they're doing." I then called the TV station that had just done the test and spoke to the chief engineer, who just laughed and said "I wonder how long they think they can get away with telling that story. I've been working with them for months and they can't get their settings right." I thanked him and my next phone call was to Verizon.
I know Verizon isn't perfect--I've read the comments on them--but the signal so far is crystal clear, our analog sets look like flat screen TVs, their customer service and installers are friendly and professional, and our combined TV, Internet and phone service is WAY cheaper than what we had with three separate accounts. We also have many more channels than Charter can ever hope to provide.
It's bad, but try this – I had installed a splitter to connect to both cable and internet at the same time, but for some reason, my t.v kept saying "One moment please, this channel should be available shortly". Well it never was. I waited a full day to see if it would work. I tried calling the normal Charter office, and like so many others, I got a busy signal. The phone numbers listed in the phone book and on this site were wrong or led me to the same busy signal. However, I called the "automated machine" at this number, 1-800-314-7195 and press the keys: 1 for resedential services, 1 for English, 3 for cable box help, and 2 for technical help in order throughout all the menu choices. Right off the bat I was able to speak to someone. Now, It took him about a half an hour to actually fix the problem, but I was still able to talk to someone. It beats a machine. Now, knowing that Charter clearly can't get their stuff together because one splitter makes the cable go out, I would never recommend them. I guess it is as the saying goes, "you get what you pay for"
The worst service ever seen – This is the stupidest company i have ever dealt with. They provide the worst internet connection we have ever had. We took the internet connection 5 months back. It keeps going on and off. we've complained n number of times and neither could they fix it nor do anything about it. They have a horrible customer service who don't have a clue as to how to deal with their customers. I strictly recommend not to sign up with charter and look for other alternatives.
this company is a joke! – Whenever i called to have our account switch over to our new place after we moved, it was a frikin hassle.
I gave them my new address in denton, and get this, they said, "Yeah, your not in denton. sorry."
ARE U KIDDING ME? my address says denton, my mail carrier knows im in denton. I can even get pizza delivered here. But Charter doesnt think im in denton???
I think I know where I live, douchbags.
HORRIBLE CUSTOMER SERVICE !!!!!!!!! Overall bad experience – Charter has the worst customer service of any company I have ever dealt with. I would highly recommend finding another source for your cable, internet, and phone unless you want to be subject to the inevitable beating you will have to take when you contact customer service. And you will have to contact them because something will be screwed up. Trust me. And by the time you get it fixed, if you get fixed, you will be so frustrated that you will regret ever signing up with charter. It will then be too late to switch because you will have already paid over a $100 in connection fees so you will just have to give up or keep beating your head against the, customer service, wall. Watch out for extras services billed to your account and if you want itemized billing, forget it, they haven't the ability. Oh yea, and don't forget to tack on about another $20 to $40 to any promotion you might see for taxes and misc. If you do decide to get cable you will want to get more than basic because you only get about eight usable channels and with anything other than basic you will need a converter box, FOR EVERY TV, which will cost $5 each per month. I do not recommend Charter.
Can't view super bowl game – Super bowl Sunday and I can't get channel 4 to stay on so I can enjoy the Super bowl. Most of the time channel 5 isn't working. I just turned off the cable box and now I can watch the super bowl game.
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