Denton >Food & Dining > Greenhouse Restaurant
600 N Locust St, Denton, TX | Directions 7620133.219609 -97.132233
Mon. - Tue. 11am - 10pm;Wed. - Thu. 11am - 10am;Fri. 11am - 11pm;Sat. 12am - 11pm;Sun. 12am - 9pm
Good Service? Not so much... – Greenhouse Restaurant Review
We took a party of twenty-two to this restaurant in the hopes that we would be greeted with friendly service and excellent food.
We were assigned one server who was gasping for breadth with every turn. Every time she entered the room she was carrying a different plate of food. She was constantly playing catch up with filling drinks, bussing tables and serving all at the same time. We arrived at 4:15, our party was ready to order at 4:35, the first scrap of food arrived at 5:15.
While she definitely gave it her best effort, we were ultimately unhappy with the way the meal took place –even though we commended our server on her effort.
Upon discussing our concerns with the manager on duty we were told:
1. “You made your reservation yesterday”. This is interesting since I would think if a restaurant couldn’t accommodate a party of twenty they should tell the customer that so they could find a different place.
2. “It is the policy of the restaurant to only assign one server to a party of twenty people”. If this is the policy one would hope there is a caveat in case the server can’t keep up with the demand.
3. “If you wanted more service you should ask for it”. Wow. I never knew the onus was on the customer to request additional servers. One would think the manager has the responsibility to assess how servers are handling the demand. I didn’t even know it was an option to request more servers! If I did, I would have.
4. While discussing the problem with the manager a server who had no connection to our problem or knowledge of our concerns, ADAM, chimed in with, “she was helping to create your orders.” Not sure why other people unconcerned about our issues feel the need to contribute to things which they know nothing about.
5. There were other people in the restaurant and I was trying to keep up with the demand. Now, I would buy that argument if I didn’t take the time to walk around the restaurant and count the patrons. TEN. Yes, TEN. Ten people were in the restaurant when were there – on a Monday early evening. That would be about how many you’d expect. However, to be told that a party of twenty-two was not more important OR EVEN as important as ten other people in the restaurant does not make much sense to me. While those groups may have dropped around fifty dollars each – perhaps they should have considered that people dropping half a grand deserve more attention. Just a thought.
Some thing that were not addressed by the manager:
1. How can we make this up to you? I would think if someone dropped nearly half a grand on a meal the management would make an effort to ensure the customers were leaving content with service.
2. This is my fault. Perhaps the old adage the customer is always right is out of date – but I am certainly not at fault for the bad service. It is the restaurant, the server or the management (or all three).
3. I am sorry. I did hear a lot of “I am sorry you feel that way. “ I did also hear, “I am sorry you had a bad experience.” However, there was never any genuine apology for bad service. There was also never accountability on the part of the manager.
The bottom line was that the best thing about the meal was the $2.99 sweet potato fries. The food was mediocre at best, the service adequate, and the manager’s response to legitimate concerns UNACCEPTABLE and dismissive. I will not be returning unless post my conversations with owner, the concerns advanced are addressed.
Campus hangout that anyone can enjoy, inside and out. – In Short
So the parents are coming for the weekend and want somewhere low key to eat. This restaurant is just what they want, and need. The prices are catered to their student clientele, and the food catered to the parents who buy it. They offer a wide range of American classics with their own special twist. The Greenhouse offers a wide range of specialty drinks as well, some named after famous people like the Blues Brothers.
generally a good bet – A few things are quite variable here: 1) the quality of the service, 2) the smokiness of the bar area & 3) the ambiance. If you have to sit at a table in the entry area or the small addition in the back, then the ambience is terrible. The main dining areais much more comfortable/inviting.
The safest menu bet is the John B's burger. The tomato basil soup is usually good although on one occasion so salty I sent it back. I enjoy the house salad dressing. As for the entres, I like the fish tacos & the smoked ribs. We've found the dishes that involve something stuffed with cheese to come out quite greasy. Avoid the tuna steak here unless you like it cooked through, which makes it chewy. The desserts are good and made across the street at the Ravelin bakery.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Greenhouse Restaurant on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.