Houston >Floor Coverings > Carpet Giant
3407 Gulf Fwy, Houston, TX | Directions 7700329.737419 -95.349182
Neighborhoods: Greater Eastwood, South Central
We had just moved into our new home and had many problems with another carpet company(Jack's) and could not get an answer as to when our carpet would be delivered and installed. We called Carpet Giant and I dealt with George who could tell how frustrated we were. George found the carpet we had purchased from the other company, had it delivered over the weekend and it was installed first thing Tuesday morning. I know where to go from now on for my flooring needs, and of course I know where not to go also.
Bad experience with Carpet Giant – I purchased a commercial grade vinyl composition tile floor and set up installation after Carpet Giants bid was less than other places. Once they came to install I was told the plywood subfloor was unsuitable and it would be $2,400 more than the bid. Despite paying for a new subfloor, the installation was poor. Numerous phone calls were made as well as having to go down there is person and to raise cane. Each time I was lied to and promised someone would be out. Finally after several weeks of the run-around someone came and looked at it, but even after a month I still cannot get them to come out and correct the problem, even after admitting the installation was not done properly.
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