Bellaire >Health & Medical Services >
Doctors >Scurria M Sandra Md
6565 West Loop S Ste 300, Bellaire, TX | Directions 7740129.709645 -95.459617
M - F 8 - 5
Neighborhoods: Bellaire, Med Center, South Central
Scurria is holding my prescriptions hostage for $1000 – After using Scurria as my primary care physician for 15 years she is jeopardizing my life because she wants me to give her $1000 bucks. I had my final exam before she transitioned to the new "concierge" doctor format. With that annual physical came my usual prescription refills in December. Then I changed Jobs and got new health care coverage with it. The new Pharmacy Benefits Provider (Express Scripts)required copies of the prescriptions, that would not accept a transfer of those prescriptions. Scurria refused to print off copies for me unless I gave her the 1000 bucks. When I told Express Scripts they were "appalled" at her behavior and called it unethical. They called her directly and she refused them as well. Now I'm out of medications for chronic serious conditions, thank you Dr. Scurria. How do you sleep at night? Is the 1000 bucks really all that important? I guess the good news is, if I die while all this is going on my heirs will have a juicy cause of action against this horrible doctor.
Best Doctor, Very Knowledgeable – Dr. Scurria has been our family doctor since the early 90's. In all that time she has had many PA's, some better than others. Dr. Scurria has always been worth waiting for to see. We have presented many unusual symptoms over the years and she has always found the correct diagnosis and given the correct treatment. When I found a lump, she was kind and reassuring. I have never found fault in her as a doctor. I would wholeheartedly recommend Dr. Scurria to anyone who cares about their health and wants a GOOD doctor with well-rounded knowledge.
Pi** Poor Staff and Turn-Around Time – I have been on the phone with these people for nearly two weeks for two different things. first, was a referral which cost me two days of missed work. The second issue is calling in a prescription that takes an act of congress to get finished. First I am told one thing, then I call the pharmacist and am told another. It is ridciulous. I am changing PCP's. I am sick of this offic and their very unfriendly staff and very incompentent staff.
A fantastic staff...including reception, lab, pa's and np's. Jennifer Burbridge, nurse practitioner, has the most wonderful "bedside manner"...cheerfully answers all questions and finds out those that she can't answer. My lab results were reported to me quicker than with any other doctor I've ever seen...a very BIG plus.
Gaby is always helpful, cheerful, and professional and it's great to have her answer the phone!!!!
Still waiting on referral – I saw Dr Jennifer Preston in Dr Scurria's office. Very nice and detail oriented.
I'm still waiting on my referal, its been over 2 weeks. I'm not sure if its the insurance or
doctors office, but either way... I'm still waiting.
Best Place to Get Care – Yes, I am glad Dr Scurria gets gifts from Pharm reps. Dr Scurria has a room full of samples for patients who can't afford meds. This is great and should be praised. I am very greatful for the care that this group is providing me. I have been to many places, and believe me, I have. From California, all the way to Buffalo, NY. There is none more compassionate than Dr Scurria. And yes, she does take the time to ask you questions, and listen to what you have to say, which is what every doctor should be doing. Well, if you think you deserve to be heard and you are given time to ask question, and to explain your problems, then the next person will have to wait until you're done. That means you have to wait until the person before you gets done.
I won't go anywhere else.
Finally giving up on this doctor – I've been going to this doctor several years. Long waits are still an issue but agree they have improved somewhat. They are very proud of their tech improvements as if that is what it takes to make patients happier.
The courtesy of staff and overall customer service is lacking. I frequently feel like I am an inconvenience and they resent my presence. Or it?s like they hate their jobs. Pharmaceutical reps (as stated by another reviewer) are ever present in the waiting room, coming and going. Dr Scurria must really love her Pharm visitors and the gifts they bring.
The Phys Asst Paul is nice, knowledgeable, caring, and courteous - him I like. Phys Asst Jennifer should just go away. She is condescending; not a good listener; too quick to judge and dismiss. If you can manage to get in to see Dr Scurria, you'll probably like her (If you can wait that long).
This doctor?s office seems to be hit-or-miss. Some will love her; and others not so much. If you do go to her office it probably will NOT be the worst experience ever but will leave you thinking ?this place could be better?. I, frankly, am tired of it. I know there are better options out there. This is Houston, after all. It?s definitely time for this patient to move on!
Btw, I think some of the other Perfect reviews are ?plants?. What patient comments on the virtues of a doctor?s superb electronic medical records? Give me a break. Sounds like ad copy for an infomercial.
Go somewhere else – If you don't care about having a doctor pay attention to you, go see her. No follow up, terrible waits, changing stories, horrible staff, etc. She is all about making money and not giving a darn about anyone.
DO NOT GO TO Dr. Scurria if you value your health and/or well being. She is a horrible doctor and person! There are sooo many other doctors in the area that will actually care for you. Anyone deserves better.
Fantastic service, caring and involved staff and treatment – I found Dr. Scurria through a friend and I LOVE this woman, her PAs and her office. They are the most thoughtful, considerate and involved team I have had the pleasure of finding since being here in Houston. True, as one review stated, back in 2005/06, they had some difficulty with their office and staff, service, etc. but the reason was how much they had grown but did not have the infrastructure to manage the growth. They changed their phone system and how they did business and I have experienced tremendous improvements in their timeliness, ability to make appointments, etc. They even work me in if I'm sick and I need help immediately. One time, one of my family members was here and she got sick and they worked her in too! Other docs would not see her. They are wonderful people and I'm very pleased to be a patient of Dr. Scurria's. If they moved to Spring, I'd drive to see her!!!
Up to date care with old-fashioned service – Dr. Scurria gives her patients lots of attention AND up to date care. People drive from all over town and have followed her for years because she's knowledgeable and caring. I've seen her go to bat for patients as their advocate, which is obviously not reimbursable behavior. Customer service is improving. The two PA's Paul & Ayse are popular with patients as well. Dr. Scurria is an excellent choice for someone seeking a long-term primary care provider instead of a doc in a box, a location convenient to those working downtown or in the med center (it's right on the rail), or someone with multiple problems who needs a sharp primary care doc to stay on top of things.
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