Houston >Fitness > Fitness Exchange
4040 Milam Street, Suite 100, Houston, TX | Directions 7700629.736724 -95.383904
Monday - Friday 5am - 10pm Saturday & Sunday 8am-8pm
Neighborhoods: Central, Neartown/ Montrose
The managment is always looking for the best of its original cliental. They have always looked after the best facility that provides the best for the best. Martha (the only Collopy) Gullberg that knows the business. Never would I have put this industry down. But a married name look like did. I am so sorry. Martha
VERY VERY BAD MANAGEMENT – It's really sad to say, but I agree with all the other 1 star reviews ... the management there is extremely money hungry! DO NOT SIGN any long-term contracts there. They WILL take your hard-earned money and run with it (without any remorse). You have been warned.
New gym, new location with no client loyality! – I have been a member of this gym for over 8 years and paid lots of money to have the privilege to renew at a low fixed price. I have suffered through all the staff changes, revamping the old gym, many new co-owners and now a new location with new owners. The gym was closed for over 4 months with the move to the "new gym" location. To which I was only compensated 2 additional months added to my membership. Then when it came time to renew I was over charged for my membership and was told I would be issued a credit to my charge card, which never happened. After many months I told them just note my membership and credit me on my next renewal. Which never happened.
This year on my renewal I started asking about my my renewal date several months before it was due and was never told "I had to renew 30 days prior to my renewal date. Imagine my surprise when I walked in to renew my membership after Christmas and New Year holiday gym hours and was told I was "6 DAYS TOO LATE" to renew at my rate! Yes I could renew, but for twice my rate!
No Thanks, joined a new gym with much more to offer for less money!!!!
They take YOUR money and run! – This bunch of thieves closed shop and moved locations for four months in 2007 - leaving existing pre-paid members in the lurch. The existing management told everyone that they would get the time added back at the new gym, but with "new management" brought in they decided not to honor that agreement. So now I paid for 12 months of membership and only got 8 months of use, and they tell me that they'll do me a "favor" and give me credit for the 4 months THEY WERE CLOSED, but only if I purchase another 1 year membership. Of course, the new contract is at full price - can't help but wonder if they'll just close shop again in another year, or come back to me for more cash. My advice - take your money elsewhere. This These jokers charge premium prices for bottom-of-the-barrell service!
When Bad People take over a good thing – I cannot express how sad I was when I returned to Fitness Exchange after my long time away. I worked out there when Al (RIP) owned the gym and it was a great place to come. I never felt like I was out of place and even that I do not enjoy working out I still felt okay to be there and try. None of that attitude about not being the "big guy" was around. I left the gym when I moved, but came back later to find that this new umm ... lets just say it rhymes with itch had taken over and messed it up. While I found some of the same smiling faces still working there and members a lot was gone, like the WHOLE 2nd floor of the gym where the good equipment had been. When talking to friends who left the gym and even some who where still there they told me about the sudden changes the new owner made and how rude she was. Let me tell you that I even had a chance to see her be rude to another member out at the front desk. What was once a wonderful has been taken and the very soul sucked out.
Thanks Mary Ann for killing one of the best things and distorting all of Al's hard work. I did not stick around to deal with what the others below have listed (thank god I had a day pass) and happy that I did not. She should be ashamed of her self.
Post-script to a formerly wonderful place. – This isn't your standard review, in that the facility has been defunct for some months now. I just happened upon this listing and felt I should add to the two previous reviews. For the record, I joined Fitness Exchange in August of 2001. At the time I loved going there to workout because I would leave feeling better not only due to the physical workout, but also because I was surrounded by upbeat and positive-minded members of my community. Unfortunately, one month before the owner and founder of the club, Al McLaren, sadly passed away, he sold out to Mary Ann McBee, one of his former employees. During the ensuing years, the overall feel of the club seemed stagnant, if not apathetic. Mary Ann, as mentioned by the two prior reviewers, is not exactly a "people person", although she does love to get her name and photo in the local gay magazines whenever possible. I'll refrain from sharing my experiences with her poor people skills, bad business knowledge, and lack of customer service. I'll simply say that the two before me sound quite familiar. Whether it's her lesbionic distaste for gay men, who can say for sure. Eventually, Mary Ann started selling off parts of the building as well as taking on more and more partners all in an effort, it would seem, to keep the business afloat despite her complete ineptitude to make a profit. In the end, the Fitness Exchange as we once knew it ceased to exist. A new club has popped up in a new location with a new name--Crew Health & Fitness. There may be a few similarities, but the days of the Fitness Exchange being "the" gay gym are sadly behind us. For those who of us who enjoyed the good times, I guess we should have known it was too good to last. And as for any new clients of this re-incarnated club, beware the apathy of Mary Ann. If it destroyed the Fitness Exchange, what else could it do?
Charged for a gym that was closed!!! – I dont understand the concept that being in a contract and charged for a gym that was closed for several months still applies??? WTF? This gym is a piece of work let me tell you....and the review below, that guy is right about the owner...no clue about customer service....I must say I was not being charged for a couple of months because the newly renovated gym had not opened yet due to permit issued or so they claimed...one day after 3 months of not being charged( assuming because THERE WAS NO GYM!!!) a fee appeared on my bank statement...so i called and spoke to maryann(the very busy owner)...she said they where pro rating blah blah blah...she then said to me..."theres something weird with your account, ill have to call you back"....i never get a call back of course due to her UNPROFESSIONALISM...a week later there is a one time fee of $256.80 for those months...so i call the gym and ask for maryann( she knows its me because the guy on the phone said "oh sir that charge was for pro rating blah blah blah"...so she obviously knows it was me)..."im sorry shes busy"..ok i leave a message for her to call me back....i never get a call back...i call again that same day an hour later....."im sorry sir shes gone for the day"...i call the next three days in a row 2-3 times a day and of course..."im sorry sir shes busy she will call you back"...BS i never get a call back and she ran with my money for those months that her gym was closed??????? now they give me this excuse that there was another gym that supposedly we could of been working out at....how was i supposed to know this??....im sure im not the only member at this gym that feels this way.....THIS GYM IS EXPENSIVE COMPARED TO OTHER GYMS THAT ARE BIGGER, OPEN 24/7, AND ARE EDUCATED AT CUSTOMER SERVICE....I SUGGEST GIVE THE BIGGER GYMS YOUR MONEY TO WORK OUT AT INSTEAD OF HELPING OUT THE LITTLE GUYS...AGAIN I MUST SAY THAT THE REVIEW BELOW ME IS 100% CORRECT...BAD CUSTOMER SERVICE.
The owner is always right? – I must say after 2 years of doing business with Fitness Exchange the owner certainly showed me how much she valued my business.
I gave the gym the contracted notice to stop service as written in the contract. The owner was able to terminate my membership in a timely fashion but was not able to do the same for the payment process.
It took over 3 weeks to resolve the credit, primarily due to the owner?s stubborn, unruly and unprofessional behavior.
I do not expect that the owner will ever understand the art of customer service. By nature it would seem that she feels the need to be right and in control of everything and if she isn?t she will lie about it to make these things possible in her mind.
Houston Gym patrons while Fitness Exchange/Crew Fitenss is reinventing itself with a name change the owner is still the same unprofessional individual who does not follow the contracts she writes.
The sad part of this is that the gym is clean, well equipped and has a friend staff when excluding the owner from the equation.
Buyers beware if you sign a contract you will find it hard to get out of it.
Editorial Review by Citysearch Editors – Montrose-area club with updated equipment and certified personal trainers; yoga, step aerobics, Spinning and boot camp classes.
What a fun place to get in shape – What a refreshing change from the big chains. No attitude, very friendly staff and great trainers. I've learned so much information that has helped me get more fit and feel better about myself. The 21 day program I'm going through right now is awesome. If you have a specific fitness goal, this is the place that can make it happen. So glad I found this gym!
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