Houston >Fitness > Houston Gym
1501 Durham Dr, Houston, TX | Directions 7700729.774623 -95.410668
Neighborhoods: Washington Ave./ Memorial Park, Central
I want to thank Houston Gym for helping me to safely lose weight through a regimented program of diet and exercise. My personal trainer, Jaymes Alexander, and nutritionist, Johnnie West, developed a program tailored for my specific needs, taking into consideration my weight, age and previous history of exercise. It wasn’t easy, but through their encouragement and my resolve I’m closer to my goal. Matt Mullins, Manager of Houston Gym, my hat’s off to you. I recommend Houston Gym to anyone who is interested in having a jump-start to a healthier lifestyle.
Bad Business Policies – I was a member for two years, its not a bad gym, staff is pretty cool they also have workout routines and trainers. Upon the end of my tenure I moved to Florida and assumed the contract would terminate at the end of its two year life, it doesn't, it moves into a month-to-month phase. I had been billed for the last two months even though I was no longer living in Houston, nor obviously, using the gym. This would be fine but when I called to cancel I was told I would not be refunded any money, and I needed to come in to cancel. I live 1000 miles away, and my name couldn't just be taken off and stop being billed. They need to fax me a form to fill out and send it back, and once again, I will be receiving no money back for the last two months, even though I was not there.
I spent two years there, between me and my wife I paid $1686 in full, on time, happily. By tacking on an extra $140 at the end and telling me it wasn't their fault because its my responsibility to cancel, they thoroughly pissed me off. Its a bad bad business. They are willing to screw over loyal customers. Some past posts have talked about having to move checking accounts in order to stop being billed, this is true. I actually went to Capital One my credit card that was billed, and got my money back, I also ended up changing my credit card number in order to save the hassle of possibly being charged again just to not be refunded, again. I informed management that they had lost me as a good reference and a good review but the last extra charges meant more to them.
Just save this headache, there are plenty of other gyms out there, I beg you to go to a different one, Houston Gym is extremely greedy
Really? – After reading the bad reviews of Houston Gym, I just had to pause and say "really"??
I'm assuming you are all adults and have signed contracts before. What ever happened to the "educated consumer"? Do you really have to be told to read the contract before signing? When you buy a new/used car, do you just sign on the dotted line without asking questions? Do you rent? Do you own a house? Did you not negotiate those contracts? Come on people. Do your homework.
I understand you're mad for not educating yourself before signing, but don't berate an establishment for your own mistake.
Personally, I like the casual atmosphere and the interaction between the trainers. It's not a gym you come to to show off your workout clothes or impress the opposite sex. It's a gym that gives you what you joined for: the tools to achieve a full body workout.
TERRIBLE GYM – Cons: parking sucks, too crowded, unprofessional trainers
Joining this gym might be the worst decision I've ever made. For starters, the parking is terrible. Many times I find myself parking in the dirt lot across the street (Jax Grill) and playing frogger in rush hour traffic. It's a relatively small gym so if you work 8-5 and plan to get a quick workout before of after work....good luck. I spend more time waiting on machines than I do working out. The trainers are friendly...but extremely inappropriate and unprofessional. They yell at each other from across the gym. They use profanity. They are always on their cell phones. And once I even walked in on one sleeping in one of the tanning beds. Having said that, I'd take my money elsewhere.
Cheesy gym that institutionally rewards sneaky salesmen. – Unless you want to be locked into a cheesy gym for two years, avoid this place like the plague! I had a similar experience to several other reviewers.
BEWARE of the manager MATT. He's got a sneaky salesman approach to signing people up. "If you sign up within two days, you get this much free. If you sign up today, you get this much free." [Cheesy circles and "x" marks the spot.]
I specifically asked: "I am probably going to move. What is your cancellation policy? Matt: "[If you move outside of 10 mile difference from the gym you can cancel your membership.]"
NO MENTION OF $200 CANCELLATION FEE. NONE.
You would think that a satisfied customer is worth more than a lousy $200. Or I should rephrase, an unsatisfied customer is worth more than $200 in lost revenue.
I even asked to speak to Matt's boss and was refused access. That is why I am writing this post. Sneaky behavior like that demonstrated by Mr. Matt should not go unnoticed by investors/owners of the business. He clearly has no interest in the longevity of the gym and its reputation.
Not Just a Workout – I went to this gym to try and challenge myself to get back in the shape i was in when I was younger. Initially I thought that this was a great place to train. I started working with one of their personal trainers as part of my membership and he put on a great show of making me feel like he was interested in my results when really he was only interested in my money. I unfortunately found this out too late. I had already signed up to train with him. I didnt know that as part of my package I would get to watch him txt on his phone throughout most of our sessions. I would get to listen to him berate women and speak about them in the most vile manner. I was also unaware until after signing of his history of drug use and trouble with the law which he told me about in detail. I walked away from this experience without even finishing using all of the sessions I had payed in advance for. I was told that I could not recieve a refund for these sessions so I opted to just lose the money and remove myself from the situation. The gym itself is nice but the experience that I had will keep me from ever hiring another trainer again.
Awesome Gym! – I love these small independent gyms because the trainers are more knowledgeable and make you feel like you are not a number. I did some sessions with Wes Simon and he helped me lose four dress sizes! He takes his jobs very serious, while having fun at the same time. I would reccommend him as a trainer to anyone.
good for working out – I think is a great place to work out. it has a great atmosphere and the workers are nice. they always talk to you. at 24 or FIT they dont know who you are and those gym cost even more. I quit 24 bc they parking sucked and i hated guys always staring at me. i am looking to work out and care less about drama. every place you go to is gonna have a contract. i think people should worry about their health and fitness and not get too lazy not to go to a gym. I just wanna work out and this place is the perfect place for it
Im liking it a lot – So im kinda new to this whole gym thing. I've always been a girlie girl and never really felt the need for a gym but as I've gotten older and things started to droop a bit I've decided this is something I should try. So I went to the gym in my neighborhood that I've heard a lot about. From the frist time I visited Houston Gym I felt that they were really willing to help me learn and make sure I was doing everything correctly so that A) I wouldn't get hurt and B) I would get the maximum results from my time. I think the classes are great and the place being clean is always a plus. Wish I would have stopped by years ago.
Great Gym – I love this gym. Every time I walk in the front desk girl always remembers my name. Makes me feel appreciated and wanted. The other staff is nice, helpful and extremely knowledgeable. I received three (3) free sessions with a trainer that completely kicked my butt and helped me get started on a good program that is specific to my goals.
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