Houston >Wholesale Auto Parts > Autocomp Technologies
8515 North Fwy, Houston, TX | Directions 7703729.886348 -95.413313
Neighborhoods: Hidden Valley, North
AUTOCOMP -WORST CUSTOMER SERVICE EVER – 1ST BAD EXPERIENCE: We waited a week for a computer. Late afternoon on a Friday, it finally arrived BROKEN! It was wrapped in tons of bubble wrap, but was broken on the inside - they had shipped it broken, it did not break in transit. So late Friday, with MY customer waiting for repair, I called Autocomp to let them know they had shipped a defect. Instead of saying, "I'm sorry about that, we'll send a driver out with a replacement right away", the OWNER, ALEX yelled at me, effectively called me a liar, and accused me of trying to make my case to get a new computer. WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED ANY WHERE!!!! We have spent thousands of dollars with this company; they send me a defective part late on a Friday putting MY customer in a bad position, and yell at ME??? Does this kind of behavior work in anyone else's business? It sure doesn't work in mine!
2ND BAD EXPERIENCE: The charged me COD for a computer which we had to return. Despite the fact that we have spent thousands of dollars with their company and are going to order a different computer for TWICE the price, they refused to waive the 20% restocking fee. So, Auto comp was told that we were not going to buy the other computer and will never do business with them again. (We found a customer friendly business, Standard Auto Parts, that had the correct computer for 1/2 the price.) We sent Autocomp their computer back a week after receiving their LATE shipment. In retaliation they refused to refund my credit card on file and are giving me IN HOUSE credit (on my COD acct). So, they have my money and my merchandise and are refusing to refund my credit card. In my business this is call THEFT.
WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE!
Check your prices – Make sure you check your prices. I bought a module from them assuming they were cheaper, and when I find out I was charged double than what almost any competitor would charge, they told me they could do nothing for me, and then charged me a 20%restocking fee which is no where mentioned on the receipt.
Inexpensive car computers – I recently needed a new computer box for my car after the extensive flooding here in Houston Texas. A friend of mine told me to try this place first to avoid the two hundred percent markup that dealers and local mechanics charge. Apparently they recycle and rebuild used car computers then sell them for a better price then you can get for A one new. Being eco friendly minded the fact that they recycle them instead of dropping them into a landfill was big a plus as well. The service was fast, friendly and I received my new computer in about half an hour. All and all 5 stars I will definitely tell my friends about this place!
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