Houston >General Merchandise Stores > Sears Outlet
5901 Griggs Rd, Houston, TX | Directions 7702329.69583 -95.326389
M-Sa 9am-9pm, Su 10am-7pm
Neighborhoods: Southeast, Gulfgate/ Pine Valley
AWFUL CUSTOMER SERVICE – The store experience was fine but Sears apparently has given up trying to compete with Home Depot, Lowes and other competitors. They simply don't care! We purchased a washer and dryer three weeks ago and to this date, it has still not been installed. EAch time they come out there is a problem, they carry no extra equipment with them and we end have to purchase this part or that part for the installation and then when they come back the problem is different and of course their visits are at least of week apart because they are so darn busy. Doing what - providing awful customer service that their clients have grown to expect. Never Again! In the meantime, we have spent extra money on parts it turns out we don't need and are still sending our clothes to wash and fold. I will never walk with 100 feet of another Sears store. They are tired, don't care and should just closed down!
Real people that care – Deal and service was great! It bothers me after reading the reviews it sounds like a horrible place, but really it is nice, people say hi, and I am not ignored. I just bought a white maytag side by side for $499.93 last week. At home depot it was 809$. I thought I couldnt have gotten so nice a unit if it wasnt for this place. I tried finding this refrigerator model # i think is MSD2272 online cheaper and couldn't. Delivery was yesterday and it went well. I would recommend this place. I got a call today from Daniel asking me how everything went, and that tells me this place does care.
Don't recommend unless you have no other options – Great sales person, delivery driver couldn't speak english and got lost because he couldn't understand my verbal directions. Fridge and hardware were malfunctioning at delivery. After three 15 minute calls to Customer service, I get 4 hour window for tech to arrive. As long as you don't have to deal with a customer service or need it repaired you'll be okay. If you need repairs, you will need to dedicate a whole day to it get taken care off.
good deals, – great selection, lots of stuff.
Great Customer Service - New Manager – My friend had bought her washer and dryer here a few years ago at a wonderful savings. They had minor cosmetic damage on the bottom, but have worked perfectly for over 5 years.
Now that I am remodeling my kitchen, I was in need of new appliances and went to Sears Outlet to take a look. My first visit: Some of the sales people couldn't be bothered, but i was very happy with the one that did - Alesha. She was very helpful, but the manager couldn't be bothered.
Visited again and am very happy with the new manager, Kevin, and the changes he has made to the store. The once solemn store was a bit of a maze, but Kevin has re-organized the set up of the store and added music and brighter lights. It was a very pleasant exprience. Not only were the sales people more helpful, but so was the manager. Did I forget to mention the wonderful prices on slightly scratched appliances?
Great prices, bargain shoppers go here! – I purchased a washer and dryer here in January for half the price in regular stores. They had a couple tiny scratches which made them ineligible for sale in the regular stores, even though they work just fine. They educated us on the warranty and maintenance of the items as well as communicated with us for delivery and setup.
They had a variety of appliances including refrigerators, ovens, stoves, washer & dryers, elliptical machines, treadmills, plasma tvs and the list goes on and on...
I plan on going here again for future appliance purchases.
Do not shop here"............ – First of al the manager nakeesha was really rude and had a dog face on....she was no help at all, then I browsed around and saw that store prices are waaaay cheaper than the outlet prices, the only good thing about my experience there was that a really nice young hispanic girl helped me find what I needed at a reasonable price. Other than that I saw too many people doing returns cause the stuff they bought did not work. Awful!
Value-minded shoppers flock to this all-American department store for everything from sheets to new tires. – In Short
Founded in 1893 by Richard Sears, this well-known brand has come to symbolize consumer trust and value. In addition to selling appliances and electronics, Sears repairs major brands (no matter where purchased) in-home or in-store. Do-it-yourselfers can purchase parts or stock up on the exclusive Craftsman tool line. The auto department offers tire, brake, oil change and shock services. A wide range of clothing, jewelry, gifts, housewares, computers, toys and sporting goods is also available.
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