Houston >Community & Social Services > Creme De La Creme
12707 Queensbury Ln, Houston, TX | Directions 7702429.778477 -95.558667
Neighborhoods: Westside, Memorial
I am a long-time reader of yelp and citysearch reviews, but I've never contributed. However after our experience at this facility, I felt compelled to warn other first time parents...
Months before our son was born, we toured Creme, and were sold on the recreational activities, educational programs, and extras offered (on site nurse, barber, etc.). In hindsight, the bells and whistles - plus a tour from a staff member who sold the facility well - blinded us to the quality of care in the infant room. In no particular order, here are the main concerns that any parent of an infant considering Creme should be aware of:
1) Engagement of infant room personnel: Unlike other childcare centers we have since visited, the staff here does not seem to actively engage with the infants (7 month old in our case) - very little talking, singing or active playing. My wife snapped pictures of babies crawling across a tile floor and right under sink pipes - and no one attempting to corral them into a safer area. When we spent a couple hours in the infant room with our son, it became clear that some of the teachers didn't know the names of children that had been there for some time. As new parents, we are aware that sending a baby to daycare is tough, and you have to accept that they won't receive constant attention. However, some engagement and knowing the babies names is not a high standard to meet.
2) Communication: This complaint is about one thing and one thing only - the ability to ask questions of and receive thorough answers from the infant room staff. Unfortunately, most of the teachers in the infant room speak limited English, making effective communication difficult. We gave simple instructions to the staff (ex: Please do not use several wipes on our baby if his diaper was only wet - as this is causing diaper rash) and they were not understood. We asked why our son was bottle fed earlier and more often than we asked, and "he's fussy" was the only answer we could get. Follow-up questions were not understood. For nearly $1,700 month, parents should be able to communicate clearly and have their questions answered by the staff.
3) Security - Creme charges parents an additional fee each month for an armed security guard on premises. That did not bother us. What bothered us was the fact that in our first 2 days at the facility, the guard was nowhere to be found when we visited. In fact on our second day at Creme (before staff would recognize us), my wife walked through the unlocked front door, past an empty receptionist desk into the infant room and picked up our son without once being stopped, asked for id or acknowledged by anyone from Creme. That is alarming - to say the least.
Leaving your child in the care of strangers is difficult and we understand that we, as first-time parents, may have been a bit sensitive. However, this review is not motivated by that. The care in the infant room at Creme - and the overall facility's security - is sub-par. For anyone expecting a child soon, I would strongly encourage you to look at other facilities - that cost less and deliver more.
Worst management ever! I'd fire her, she is not fit to run the place
Dreams do come true – Every parent wants the absolute very best for their child. Like so many other parents, I obsessed over every small detail of my babies life. What is the best bottle, what is the best diaper what the best food, laundry detergent, the list goes on and on. Suddenly the unthinkable happened. My child care plans fell apart and I was forced to face the search for the perfect daycare. Setting out on the task of finding care for your child has got to be amongst the most horrible, stressful and scary things a new mother can do. I toured, and investigated many daycare centers. Most of my tours ended with crying fits in the parking lot. How can I possibly leave my child here..was the thought running through my mind. All that changed the minute I drove up to the Town and Country location of Creme DeLa Creme..
My son started at Creme when he was 8months old. Honestly, I never worried about him.Sure I cried the first day, but that was it. I knew that the caregivers loved my child as much as I do. . l Iove every single thing about Creme De La Creme. I love the teachers, the directors, the fun extra programs offered thru the facility. The building, classrooms, and grounds are always spotless. My family has been part of the Creme family for almost 5 years now and I love it as much today as I did the very first day.
My son is now 5 and has started pre-k in a public school. Because of the wonderful educational curriculum taught at Creme he is above and beyond anyone in his class and In fact he is above most in the next level too. He learned wonderful social skills and life skills while in the full time program at Creme. I have often said, if my son could stay at Creme until he was off to college I would be thrilled.
We are now participating in the after school program and will soon be enrolling in summer camp.
I could go on and on singing the praises of this wonderful facility, but for fear you might not continue reading I will leave it like this..
For my family and many of my friends families Creme DeLa Creme is a dream come true.
Houston's best Child Caare – My daughter started at Creme when she was 10 months old. We were so lucky to have a friend introduce us to Creme after an awful 2 month experience at a chain facility. While Creme has numerous locations arround the country this is the FLAG SHIP center and still is remains under the direction of the original owner. My daughter was giving a loving, educational and safe environment to develop in. After 5r years we are still thankful for Creme and are still in touch with most of the wonderful people we were blessed to have in our lives. We highly recommend Creme De La Creme to help you love, educate and keep your wonderful blessing safe. One thing that made me so thankful was whenever they had a need to call me about my daughters health it was never a panic everything was calm. In three years I never had to pick up my child do to her being sick. The keep an amazingly clean facility and clean children (if that is possible ;O). Check them out you will be so thankful you did.
Our New Center – We have been at Creme de la Creme for a short time now and our daughter is so happy. It did take a little adjustment time, but the staff was patient and made us feel welcome. We especially like her Spanish class and she loves eating at the picnic tables outside. All in All we are very pleased.
So much More than a Daycare – Memorial Creme de la Creme has everything!! My three year old daughter is thriving and loves this school. I refer to it a a school because it is so much more than a daycare. She has classes in Spanish, Computers , Art, Reading and Math. Her absolute favorite now is the Creme Cookery! The staff is friendly and helpful, especially during our first week there when she was new to everything. The class times are age appropriate for a child's learning development. Each class is about 30 minutes and then she moves on to something new..The kids are allowed to be kids and do not have to walk in a straight line or expected to be quiet at all times. It was wonderful to find a school where she can learn and I am worry free.
" BEST OF THE BEST"??????? – LETS START WITH THE DIRECTORS. I HAVE FRIST HAND KNOWLEDGE THAT ALL THAT SMILING AND HELPFULNESS IS A FAKE. THEY ONLY CARE ABOUT IS MAKING CREME LOOK GOOD! NEXT TEACHERS ARE OVER RATIO,UNDER PAID, AND KIDS THAT NEED SPECIAL NEEDS MIXED IN WHEN THE TEACHERS ARE NOT QUALIFIED TO HANDLE IT. AND THAT 30 MIN. MOVING HOW DO THEY LEARN ANYTHING WHEN YOU NEED 10 MIN.JUST TO SIT THEM DOWN. I COULD GO ON AND ON. I LET MY FRIENDS KNOW THIS IS NOT THE PLACE YES IT LOOKS GOOD AND WE PAY FOR THAT LOOK. "BUT ALL THAT GLITTERS IS NOT GOLD" I WISH I COULD RATE LOWER THAN 1 STAR!!!
Great daycare, not a school – My son went to Creme from 18 months to 3 1/2 years -- we loved the toddler room, but things didn't go well for him once he went to the "garde" rooms, and the level of personal attention he got went down. He cried every day I dropped him off, until he was around 3 and finally made some friends in class. Many of his teachers made a connection with him, but it seemed like he was shuffled around so frequently that he just seemed lost. Big positive: the admin staff is wonderful and always went above and beyond to help us.
Some honest comments about Creme de la Creme – My son has been going to Creme since he was about 5 months old. He is now 4 1/2. He loves his school and so do we. He loves his teachers, loves the work he does and he has never once complained about going to school. Yes, this is a "fluff-filled" school. It is a wonderland and I agree that you have to look past this and see what really goes on in the classes. Having taken my child here for over 4 years, I think I've been in the classrooms enough to see what goes on. Discipline could be more strict, no doubt about it, but these children are well-adjusted, confident and are VERY nurtured. I have to disagree with those that say it is not a school. These children begin learning at 14 months and are very focused and intelligent as a result. This is not an ordinary run-of-the-mill daycare.
As for the turnover rate, yes, some teachers come and go. However, there are at least 2 caregivers in the infant room that were there when my son was an infant 4 years ago. The 14+ month toddler club also still has the exact same teachers. And every teacher my son has had since then is still at the facility. This is NOT high turnover. I've gotten close to a number of teachers and have never heard them complain about their jobs. The kiddos do switch teachers every six to nine months, but they are transitioned and most teachers are still present in their day-to-day even if it isn't their "main teacher".
If you want a place that allows your child to be a child, but at the same time teaches them to make good choices, relate to others and learn at a higher standard, consider Creme. Tour several daycares/schools and compare. Not every facility will be a fit for every person, but this is no doubt the right place for my son and soon to be second child.
This one was not for us, but we did find something that worked elsewhere. – It's no better than any other daycare except for the building is nice. They like to sell you on things like "we can take care of haircuts, gymnastics, karate, and look at the pretty bridge with water running under it"...All of that glitter wears off after about day one for a child.
The teachers are not with the same group for very long, because they rotate them to different classes. The workers are not paid well and there is a high turnover in the ones that will be bonding with your children. The directors/office workers/guides are very nice, but try to look past all the fluff and watch inside the rooms. Some of the children seem aggressive when the teachers aren't looking. Look at the faces of the children and try to envision your child with the same look. Don't just take a quick peek, really hang out there in front of that classroom and look at all interactions. It's best to watch the teachers when they don't think you are there. The directors were very nice about allowing me to observe them.The best place to get nurturing seems to be the churches, but usually the hours are limited.
We didn't go there very long because my son got that "I'm miserable, please rescue me" look, so I did.
Pros: Nice building, Professional Director
Cons: Cattle-like herding/ lacks nurturing
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