Dublin >Food & Dining > Hana Japan Steak House
7298 San Ramon Rd, Dublin, CA | Directions 9456837.705532 -121.936803
Sat: 4pm-10pm, Sun: 4pm-9pm, Mon-Thu: 11:30am-2pm, 5pm-9pm, Fri: 11:30am-2pm, 5pm-10pm
Don't like the smell either – I very much agree with "a disgusting dead animal smell in the lobby of the restaurant.". If they change location I might try them again.
Get another chef! – I took my daughter to Hana for her 18th birthday. I was very disappointed with AN,
our tableside cook. This gentleman was
a DUD. Hana is supposed to be an interactive and entertaining experience. It was neither of those. AN so soft spoken I could'nt not understand him. His cutlery skills in breaking an egg were laughable. He never once "flipped" the shrimp
appetizer into our mouths. That is the whole idea behind Hana. As for the food, the salad dressing was runny and tasteless. The entrees were ok. The reception staff
(Veronica) and the wait staff were on it, no problems there. Unfortunately I dropped a C-note there and did not include a tip. So sorry I wasted that special 18th birthday at AN's table. Sorry AN you sucked!
Birthday from HELL – WORST EVER !!! We went to hana japan in dublin for my wifes birthday, we waited (standing) for 45min past our reservation forced to buy watered down drinks. The waiting area was disgusting, smelly and small, my 5yr old daughter said it smelled like low tide as we walked in. Seating was bad for 2 couples that had to sit around a big pole and not next to thier spouse on both sides. They charged for soda refills 3$ each, my wife ordered the NY Steak & lobster and @ 1st look the lobster tail shell was sickly looking and fishy smelling, needless to say my wife took 1 small bite and it was putrid and had another family member taste it and they spit it out and sait it was spoiled and my wife ran to the bathroom to throw up. The cook has prepared hundreds of lobster tails how could he NOT know it was spoiled and prepared it anyway. When we told the waitress she said it would removed from the bill and said at least you ate for free - ARE YOU KIDDING ME - WHAT A JOKE - This is how we were treated after a 344$ bill and a forced 17% gratuity - for poor service - My wife got sick again in the parking lot when we left. THE WORST BIRTHDAY PARTY EVER - THIS PLACE MUST BE SHUT DOWN ASAP - DO NOT WASTE YOUR TIME OR MONEY !!!!!!!!!!!!1
Great Experience – We went there tonight for my son's 10th birthday. Service was great so was the food. Our waitress Jenny was on top of it. I highly recomend this place!!
love this place – I have been eating at Hana Japan since I was a child... this has been the place for our family for birthday's and other celebrations. I really want to address the comment about 100 bar glasses being washed in 5 minutes. Having been a bartender for a while and having worked at a restaurant with a '3 sink' washing system, I know how it goes. First off, no person can wash 100 dishes that fast with this method. And there are three sinks, 1 with soapy water, one with plain water and the third with sanitizer and water. So therefore the glasses are being sanitized and it is ridiculous for someone to post something like hat. If the restaurant were that 'dirty' they wouldn't be open for business, as all restaurants have visits from the health inspectors. DUH.
Love the chefs here and love the food. Hands down my favorite restaurant. And japanese food does leave an interesting smell on your clothes...so of course the restaurant is going to smell like that. But it's amazing food, and we will continue to eat here!
Go Elsewhere. – This restaurant is hands down the worst value in the entire tri valley. Incredibly low grade meat, incredibly poor management and staff and a disgusting dead animal smell in the lobby of the restaurant. All for the price of upwards 40 dollars a head. The food is neither authentically Japanese, nor does it attempt to be anything more than mediocre. This would be fine if this place was some dive where you pay 6.95 a plate, but they have the audacity to charge 30.00 minimum for a meal comprised of frozen shrimp, meat and vegetables that could not cost them more than 1.50 a head. Not only is the food terrible, there is an odor in the lobby that literally smells like an animal died in the walls. This is not an exaggeration or hyperbole, it literally smells like rotting flesh. Other reviews of this fine establishment also mention the smell.
Avoid this place like the plague, if you want decent teppanyaki in the tri valley check out Yanagi over in Dublin, or better yet head over to somewhere in the East Bay or San Francisco.
horrible experience – Came here with the family for my sisters birthday this weekend, and we were sadly disappointed. Even with reservations, expect to wait another 30 minutes in the foul smelling, cramped lobby. Once we were finally sat, we were elbow to elbow at the table. Chefs were slightly amusing but the food lacked any flavor. Service was below average. For the next family get together, we will be going elsewhere.
Hana japan response to "Swine Flu Virus" – I would rather not rate myself but I am responding to a posting.
I am the General Manager of Hana Japan Steak House, and I am responding to the allegations of a previous poster.
Our restaurant has been a popular local institution for over 30 years. Hana Japan has prided itself with the exemplary quality of our cuisine, our exciting and entertaining style of service which is Family oriented within a friendly environment. We have thrived during the past 3 decades by building relationships with thousands of regular customers.
Based on the complaints of poster “Swine Flu Virus” and the date with which the poster wrote this post, I am fairly certain I know who this person is. And without getting into specific details, this is a former customer who had a personal axe to grind with our management and certain staff members. Regretfully, this former customer has decided to take their issue onto the Internet and make libelous remarks about Hana Japan Steak House.
Regarding the poster’s suggestions that our restaurant is not sanitary, if what this poster claimed is true, then not only would we have gone out of business years ago, but we would be awash in lawsuits from sick customers. We have never had any issues involving food poisoning or guest illness in our restaurant.
It is a shame that someone would try to poison the reputation of Hana Japan by anonymously posting virulent rants against a respected and popular restaurant.
Don't waste your time or money – The only reason I'm giving this 2 stars is that the drinks were very good. I've been going to this place on & off for at least 10 years & it used to be good. We went there last night to celebrate a birthday dinner & were shocked at the prices-it's been a year but $4 increase???! for entrees.???! I ordered the halibut-shrimp combination as I have before & was shocked when I got the bill-it was $40!!!!!Of course I went up & questioned it as I hadn't ordered the lobster after all. Apologies were done & the bill adjusted by $10-but still $30 for this??? The quality & quantity are really sad-this used to be a great place to go. We ate early & I should have paid attention as there was only 1 other table of people.As the evening wore on, it got more crowded for a Wed.evening.
Our chef was mediocre which is sad as we've been very entertained in the past. The shrimp tasted old & overdone & this morning I woke up with stomach cramps & almost didn't make it to the bathroom..
We will not be back & I will be sure to let everyone I know about this bad experience..
The place needs a definite overhaul as it looks dirty & dingy!!
STOP!!!! HEALTH HAZARD DO NOT KILL YOURSELF!!!!!!! – This place is uniquely GROSS and absolute FILTH!!! They DO NOT SANITIZE THEIR DISHES. I repeat, THEY DO NOT SANITIZE THEIR DISHES. THEY DO NOT SANITIZE THEIR DISHES. I became suspicious from the outside and even more by the inside appearance. I sat and watched the bartender dipping the glasses in dirty BACTERIA filled water for less than 3 seconds before sending them back out for use again. He did this while no one was at the bar except myself. The waitress gave him several trays of glasses at a time. He then washed over 100 hundred glasses in less than 5 minutes in the same water. SPARE YOURSELF THE MEDICAL BILLS, DISEASE, OR WORSE. YOU WILL REGRET going to a place like this!!! IT NEEDS TO BE SHUT DOWN!!!!
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