Houston >Mike Calvert Toyota
2333 S Loop W Fwy, Houston, TX | Directions 7705429.6762962341309 -95.4135055541992
M-F 9am-9pm, Sa 9am-8pm, Su Closed
Neighborhoods: Southwest, South Main
Mike Calvert Toyota has the worst customer service of any Car Dealership I have ever dealt with. I filed a formal complaint with Toyota Corporation and the BBB. I would "never" recommend Mike Calvert Toyota and will do everything in my power to discourage anyone from doing business with them. If you see a response from Mike Calvert to this complaint, don't believe anything they say! Check out the BBB and you will see 10 complaints against them. My complaint hasn't shown up yet, but it will. Mike Calvert Toyota is the epitome of everyone's opinion of a "used car salesman". Their entire Dealership epitomizes that perception. I will continue to the day I die to discourage anyone from doing business with Mike Calvert Toyota! It's just the beginning of my mission to spread this message LOUD AND CLEAR!
THIS COMENT IS BASED ON MY OPINION AND I HAVE THE RIGHT TO THAT OPINION. I'M GIVING THEM "ONE" STAR, "ONLY" BECAUSE THIS REVIEW BOARD REQUIRES AND ENTRY IN THAT FIELD.
MIKE CALVERT TOYOTA DESERVES "NO" STARS AND "NO" RESPECT!
Love My Toyota
But I don't like taking it for service. I guess all of the Houston dealers are mobbed up under Gulf States so that might explain how my dash got carved up when I left it at Mike Calvert for a "second opinion" after a bad experience at another Toyota dealership.
I brought my vehicle back to address a tire indicator light problem. It turned out to be a bad sensor. ~$235 fixed the sensor and balanced the tire after a few hours. I had a good view of my vehicle from the waiting area and I watched one guy goofing around, shaking and hanging off of the rail of my roof rack several times, and another guy enjoying a cigarette while sitting in my front seat while he was performing some test. I got my smoke-filled vehicle back and drove home.
When I had to drive it on the freeway again, I noticed the violent shaking in the steering. Checked the tire pressure and found that the tire serviced was grossly over inflated to over 50 psi. The rear tire on the same side was also over inflated to 48 psi. So after deflating the two tires and still experiencing the vibration, I returned my vehicle to the dealership for service.
As it turns out, my tire was not balanced during all of that hijinx of smoking in my vehicle and hanging off my roof rack and over inflating the tires on one side. There was no charge for correcting the problem, but my irritated service advisor explained the issue, gave me my keys and just pointed to my vehicle which was parked outside the service garage. I got the hint. They don't want my business. I guess I have been banished to a local mechanic. I can't imagine that this treatment is common there, but it is possible since it happened to me.
Great car buying experience – After visiting several other dealerships, we called Mike Calvert and we were directed to Greg Hoogerwerf. Greg was by far the most educated on the product and gave us the most thorough test drive we have ever had. He was patient and very understanding to our needs and did an overall amazing job. My husband and I ask a lot of questions and Greg did a great job in making us feel comforted and educated. We love our new car, but we could have gotten that anywhere, the experience we had with Greg and Mike Calvert Toyota is what was important to us.
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