Houston >Veterinary Services > Gulf Coast Animal Eye Clinic
1551 Campbell Rd Ste V, Houston, TX | Directions 7705529.798764 -95.514370
Neighborhoods: Spring Branch Central, Northwest
It was suggested that I take my dog in to see Dr Herrmann, after she presented with inflammation in both eyes. At first, the staff at GCAEC seemed nice enough. But after 3 visits I was starting to get a little frustrated. My dogs eyes were only slightly better and the Dr. couldn't seem to care less. He barely spoke to me and when I asked a question or try to discuss my dogs condition with him, he would mumble a quick response almost as if I was bothering him. The day after our 3rd visit I let the dog outside to enjoy the nice weather for a while. When she came back in her eyes were more swollen than they had ever been, because this swelling could cause permanent vision loss I called the office right away to see what I could do and try to find out why she was getting worse instead of better(remember this is after 3 weeks in his care and trying 5 medications). The receptionist asked me "when did I notice this problem" I said "well, she has had the problem for about 3 weeks, but I just looked at her and she is remarkably WORSE" "she said "werent you just here?" I said "Yes, yesterday, another reason why I am so concerned" her response was that " well, you should have called earlier, the Dr is on his way out the door now" Oh sorry!! I will let my dog know not to get ill after 3 pm on Fridays from now on. I waited an hour and received no call back from the vet. I called again and she put me on hold for 8 minutes. I hung up and called back, when she answered I said I didnt think being on hold for that much time was anyway to treat a client, especially since we knew the office was pretty much closed at this time. She said "I know, I am sorry, let me........" click, she puts me on hold for another 3 minutes before I hung up and called another vet! Dr Herrmann called me back 4 hours later and mumbled something about increasing her eye drops and I havent heard anything from them since. On a side note, apparently the condition she has is aggravated by direct sunlight, so I shouldnt have had her outside, which Dr Herrmann failed to ever mention during our 3 weeks of "treatment" Unfortunately, there are not many eye doctors for dogs around so your choices are limited, but I would research my other options before going to this one!
Dr. Swanson did an amazing job with my dog, who is like a son to me. Dr. Swanson and staff were very personable and made us feel comfortable.
Thanks for Great Care – Murphy has been seeing Dr. Herrmann for over 3 years. He was born deaf so when he started having vision problems we were very concerned. Dr. Herrmann has saved his eyes. We visit every 4 months and his eye pressures are almost perfect. Dr. Herrmann said he is so proud of us and the job we are doing but I am just so glad we found him. Murphy was a rescue dog and besides being deaf he had problems with his right hindleg. He has been with us for 10 years now and we feel so blessed to have him.
Thanks Dr. Herrmann and staff for wonderful care. We are so glad you have an office on the Southeast side of town just a mile from our home!!!
Our Personal Experience with Gulf Coast Animal Eye Clinic – Nov. 26, 2011
Let me start by saying, our dogs are just like our kids, we don't just take them to anyone for health problems or regular care. When our miniture Snauzer Regi who is nine years old, came down with diabetis, it wasn't long before he developed cateracs and went blind in both eyes. Our regular vet recommended that we go to Gulf Coast Animal Eye Clinic and see Dr. Glaze.
As a responsible parent, I went to the web and read the reviews some of which were not very re-ashuring.
My wife and I made an appointment and met with Dr. Glaze. When we arrived to the clinic, we were greated by the office staff and took a seat. As usual, we were early for our appointment which gave us time to observe
for ourselves. Let me say, there were non-stop pet owners coming thru the doors. While we were waiting for our scheduled appointment, we asked several dog owners about thier experiences with the clinic. Not one person had a unkind word to say which helped us put to rest our initial concerns that we had after reading some of the reviews on line.
We met on time with Dr. Glaze who then spoke with us regarding our baby's condition. She took time to explain that eye surgery may have very good results or very poor results. She was very honest with us to say that a good result highly depends on the proper post surgery care which if done properly, demands detailed care of the patient. We spent 15-20 minutes just asking questions and getting answers from Dr. Glaze. She was very patientd answered our questions and explained the procedure in great detail.
After the Q&A, she examined Regi to see if he was a good canidate for the surgery. Her assistant helped with the handeling of our pet while we stayed in the private exam room and watched. They were very gentle and caring while examining Regi. We could tell that they took great pride in the services that they provide.
After the exam, Dr. Glaze told us that Regi had a 75% chance for a successful outcome. We felt that the doc gave us a honest answer and that the risk was well worth taking. We scheduled the surgery and prayed that our Regi would be able to see again.
Regi had the surgery and our prayers were answered. He regaind his sight. I can say without reservation, Dr. Glaze and her staff were exceptional. They treated our pet as if it was their own.
I truely believe that if you follow the post operative instructions that Dr. Glaze gives you, your chances for a successful outcome will be greatly increased.
Thank you Dr. Glaze for giving our Regi his sight back.
Ronnie & Linda Chavez - Regi's parents
Do Not Use Gulf Coast Animal Eye Clinic or Dr. Glaze – Took my dog to Gulf Coast Animal Clinic. I was assured by Dr. Glaze that Remy was a prime candidate for cataract surgery. Perfect candidate, she assured me. Since Remy had cataracts in both eyes, Dr. Glaze removed the smaller one. It would have made sense to remove the big one, not the little one, in the event the surgery on the large cataract was not successful. Dr. Glaze chose the easier one to remove. The surgery was 100% unsuccessful. After $2500.00 +, my dog is in worse shape than when I brought her to Gulf Coast Animal Clinic August 17, 2011. But Gulf Coast Animal Eye Clinic will not worry. They got my money and are now moving on to tell the next person what a prime candidate their dog is for cataract surgery. I will tell everyone I know and don't know to not use Gulf Coast Animal Eye Clinic. Do not trust your pet with Gulf Coast Animal Eye Clinic. My dog's vision is worse than what is was before August 17, 2011. And I paid alot of money for that. It's a shame my dog is paying for that, too
Love Them!! – Dr. Hermann and his staff are fantastic! Dr. Hermann saved my chihuahua's eye, and his staff has been so kind!
Inconsiderate staff – My pup's eye is swollen to the size of a golf ball. We were at the emergency vet last ngiht, and they said to being her to the opthamologist if it looks any worse. Guess what, it looks worse. So I call Golf Coast and am told they are closing in 15 minutes b/c of the weather! Really? If you made it to the office, the worse is over. Winter advisory is over in 45 minutes. She seemed as though she didn't care until I described my pup's eye Her response was, Oh. (Mind you they don't reopen until Monday.) God forbid, you wait an hour to go home and help an animal in crisis. We were able to make an appointment with EYECARE FOR ANIMALS in Houston on Tomball Parkway. They remained open and take into consideration the animals before wanting to go home and get in bed. !
Great Canine Optician – Fabulous clinic! Dr. Hermann saved my dog's eyesight! He is amazing and so is his Campbell Road staff.
Saved my bulldogs eye - love the girls at the front desk – Dr. Swanson is the best, We have an english bulldog that had corneal ulcer that became deep in one day and he grafted it and saved her eye. From the get go the office has been very accomadating from working me that day to comforting me when I was overwhemled and crying in the front office thinking she was going to loose her eye. Thank you Jennifer( Campbell Road) for that. Dr. Swanson even came in at 6:30 am the next morning to do her surgery for us and I am so grateful she is out of pain. I am sure I have irratated him over the past few weeks because I have called a few times thinking something is wrong and he has always answered my questions and made us feel better about the situation. Great clinic will always feel good when my dogs are in their hands.
Good Vet, CRAPPY Staff – This is the only place I can take my blind cat to get prescriptions for her medicine. However, the staff really sucks. They won't call you back & they are RUDE from calling on the phone to helping with appointments. I am not sure how the manager there can sleep at night knowing they have such a vile group of people working there to service their clients.
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