Houston >Carpet & Upholstery Cleaners > River Oaks Rug Cleaners
4098 W 11th St, Houston, TX | Directions 7705529.789343 -95.451342
Neighborhoods: Central, Washington Ave./ Memorial Park
Great Work – They aren't as friendly over the phone as I might like, but I can't complain about the work. My carpets look great. I have used them several times over about 20 years.
Poor Customer Service – I was referred to River Oaks Rug Cleaners by my interior designer. I made an appointment for carpet cleaning and upholstery cleaning of an ottoman. My appointment was for 11:30 a.m. At 11:15, a company representative called to say the workers were running late and would arrive at 12:00. At 12:15, no one showed. I called the company and was told someone would arrive in 5 minutes. Needless to say, no one showed by 12:30. With all the uncertainty and the fact that I had other apppointments, I could no longer wait for them to show. No one called to apologize for the inconvenience, the following up with an explanation or attempt to reschedule my appointment. They simply do not care.
Actually, I'm glad this company revealed how poorly they do business because I would actually have used them on other properties I manage. I will never refer this company to anyone or attempt to use them again. When people show you who they are, believe them the first time.
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