Houston >Food & Dining > Chacho's Mexican Grill
6006 Westheimer Rd, Houston, TX | Directions 7705729.738037 -95.487667
Neighborhoods: Great Uptown, Westside
not cool – Went on a busy Sat night. When I was given my tray of food there was a whole bunch of slimy stuff on the bottom of my tray and one of the plates of food fell off because it slipped on my hand. The girl behind the counter took the tray (which had the other item I had ordered that was still intact) and asked what had dropped that she would remake it. Afterward she came to my table and told me we would have to pay 50% for new food. SHE TOOK ONE OF THE THINGS WE ORDERED back and then tried to make us pay for it again. She blamed it on the coward manager who told her not to follow up with our table. Will not be going back there any time soon. Makes me think that it is dirty if they do not even wipe the bottom of the trays off....
Horribel Customer Service from Chachos – Horrible customer service from Chacho
Chachos is filthy and food quaility is poor. – I have been eating at Chachos since they opened. The food was always good, great marjaritos and nice atmosphere. I have noticed a decline in the cleanleness of the estabishment and that it is falling apart.
the serice and food quailty has declined and they still do not have a bartender that is proficent in making drinks.
Both bath rooms are disgusting and filthy. The owners have gotten lazy in management and seem to leave it running on autopilot.
We usually get the king kong nachos, gorditos and occasionally breakfast. We no longer patrionize Chachos it is just too dirty
Best fajitas in town and cheaper than anywhere! Great queso too.
Dirty nasty yuck!!! – so dirty and nasty. made me sick to even look at the place. couldn't stay to eat or drink.
Best Tortillas and Breakfast Tacos – Hands down, this is restaurant-quality home-made Tex Mex that is better than any sit-down restuarant in town. When Chacho's first opened, I gained some weight no thanks to them.
I dream of their buttery, fluffy eggs inside a folded inside their fresh, lightly sweet tortillas. They are so good, you don't need to order cheese, which is extra. They must use cream in their eggs...I wish I knew their recipe. The juicy chorizo, tender barbacoa, and the thick-cut bacon are the best tacos. Breakfast tacos are priced lower if purchased Monday though Friday before 10:00 AM.
I like to order the Chicken Combination Platter which is not displayed on the drive-thru window menu. It's about $8, but it is enough for two people. The prices are more than Taco Bell's but less than a regular Mexican restaurant's.
Sometimes, the drive through experience is a hit or miss. The customer service at the drive thru is a little thuggish, but I don't mind as long as they are not the chefs. Be prepared to wait in the drive thru too.
Best muchies ever! – I will admit that I've never been to this establishment before midnight. If you are hungry around that time, there is nothing better.
A nice place for a quick bite – A nice place but the waitress a little slow. I will return because this is near my home. Its a good place to get out of traffic.
Worst customer service & very overrated – Manager behaves like a highwayman !! Cashiers are extremely terrible !!!! I ordered taco & I got mexican Salaad. When I asked them politely to change & check in the receipt....the cashier said " you are drunk ....!!!??? " excuse me ....I said I am a teetotaler ....please behave sir ...!!! he said come in a line again and order another food....when I asked that can you please call your manager ??? he said ...."this place is owned by me !!!!!!!!! "
I left the place & he started laughing !!! I was so shocked that I actually thougt ...where the hell I am ??
below standard customer service,Very poor hygiene,conflict with menu card price,overrated !!! – I'm amazed this place is still running its "FOOD" business, the way they treat their customers. The only time I went, the cashier got my order wrong,they had meat in the food despite of veggie order ! When I tried to correct him, he very impolitely told me"pay the bill get the food & get out from the line !!!! "
If you get the chance to look at the backside of kitchen,u will realize that what the hell are you eating !!!
I don't understand how come these restaurant gets so much rating ??
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