Houston >Crafts & Hobbies > Texas Art Supply
2237 S Voss Rd, Houston, TX | Directions 7705729.743771 -95.500130
Mon. - Fri. 9am - 7pm;Sat. 10am - 6pm;Sun. 12am - 6pm
Neighborhoods: Westside, Great Uptown
Best In Texas – I've done business with Texas Art for 15 years and find them to have the most knowledeable personnel always willing to help.
Anyone who knows about flexible or retractable arm lamps will tell you that the cheaper ones are prone to break in less than a year.
A $40 lamp is not the most well made of those to pick from.
Constant use and movement uses up their life quickly.
A child using one throws a whole other set of problems into the mix.
Before blaming the product or the service of Texas Art I would look closely at how this lamp was used or abused.
Buyer Beware !!!!! – Well, they do have a lot of art supplies here. However, I won't be going back. Purchased a flexible arm lamp for my daughter's desk, to do her homework on. It worked for about 6 months, then the switch discontinued working. I consider a lamp a durable type good, one that should last years and years, so I motored around the corner to the Texas Art Supply on Voss where I bought this lamp.
Like many, I keep all of my records electronically, and after punching into Quicken, I discard the paper - recycle if possible, of course.
When I showed up at Texas Art Supply, the manager would not exchange the lamp - she needed a receipt. She offered to order me the part so I could do the repair. Crazy, I'm not a lamp repair technician so I politely declined her offer.
I called the credit card company and they were supposed to fax the receipt, but according to Joshua at Texas Art, it never arrived. Long story short, I left the defective lamp at Texas Art. It was only a $40 item, so it certainly is not worth continueing to motor over and spend time with Joshua and his supervisor trying to get Texas Art to exchange their defective merchandise. So I won't.
Can you believe that Joshua's supervisor suggested that since I had received 6 months of service from the lamp that I did get what I paid for, 6 months of lamp life for the purchase of a durable good?
Needless to say, I'm not happy. I certainly won't be going back to Texas Art. If they queried their records, they would see that I was a many time repeat customer - but not any more.
The upside is I don't have to ask myself anylonger if Texas Art may have an item I need 'cuz I won't be going there regardless!!
BUYER BEWARE. IF YOU PURCHASE ANYTHING THERE, PLEASE BE ADVISED IF IT IS DEFECTIVE, YOU MAY HAVE TROUBLE GETTING AN EXCHANGE. Your mileage may vary. Date - August, 2010.
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