Houston >Auto Dealers > Northwest Dodge INC
19616 Northwest Fwy, Houston, TX | Directions 7706529.911720 -95.611825
HORRIBLE DEALERSHIP!!!!!!!!! I was buying a 2012 Cadillac CTS-V from this dealership. I live about 3 hours from the dealership and started the process over the phone. After waiting days for them to get back to me and me trying to talk to the loan department myself i got an approved loan from the bank and put a deposit on the car! I already switched my insurance over to the new vehicle and cancelled my extended warranty and gap insurance on my trade in which already had a trade in value in the loan contract. After spending a couple hundred dollars switching the sensors from my aftermarket rims back onto the stock rims and submitting paperwork (that was rushed through as a courtesy) requesting a day off from my duties as i am a doctor in the US Army i was ON MY WAY to pick up my new vehicle when i received a call from the dealership manager telling me there was no point in me coming in to pick up my new car anymore because they sold it to somebody else just then and that i was out of luck!!!! I was stunned to say the least!!! After telling them but i already had an approved loan and they already had my deposit on the car they told me "well sorry maybe if you had an 800 credit score it would be different!!!!!!" I then told them i wanted my deposit back that day, needless to say i was very disappointed, or i would call a lawyer the manager then told me "fine have your lawyer call our lawyers" and then he hung up on me!!!!! I am currently still trying to recover my deposit and am exceedingly disappointed!!!! If you have the ability to buy a car somewhere else i would highly recommend it and avoid this dealership at all costs!!!!!
Great and simple experience – I appreciated the assistance Mr. Eric Arguello and Mr. Enrique Lance provided my daughter and me. They were very knowledgeable and helped us find the perfect Jeep. We are excited and grateful!
Their site and merchandise was beyond our expectations. I agree that there were no hassles towards the car purchase. We are sharing our experience with our family and friends too.
For a car buying experience, the best it gets! – My husband and I needed to buy a new car and we were bracing ourselves for a bad experience. After going to a few places we tried here and were very happy! Will totally helped us out and made the experience a lot better than we thought it would be. We just want to say thank you to these guys!
Thank you Northwest Dodge!!! – I have recently been in the market for a newer car after driving Christine for 4 years... And in the process of looking around have been BSed around by other dealerships... I was refered to Jeff Taylor by a good friend of mine... I will say this... I have never met an honest car salesman until now... Jeff Taylor gets the job done!!! I will be refering people to this dealership and this man... I would like to send a BIG Thank you to Jeff Taylor and the members of the Northwest Dodge team... They are all great!!!
Thank you Northwest Dodge – I would like to take this time to thank Northwest Dodge and especially Raymond (my salesman) who did
an outstanding job with me shopping and purchasing the exact truck I've been looking for.
He really made a difference with our shopping experience which we greatly appreciated.
This is the second truck I've bought from you guys and have nothing but great admiration for the way
ya'll handle business, good professional none hassle business just the way I like it.
I really am very pleased with my truck!
Thank you and have a great day,
Just bought my second vehicle here – I can honestly say that I have never had a more pleasant vehicle purchasing experience as I have had with Jeff Taylor at Northwest Dodge. I bought my H2 Hummer from him in April of this year, and was so pleased with this experience and service I received that I decided to purchase a truck for my son from him this week. Jeff goes the extra effort, treats you like you are family and really cares about making sure that you get what you are looking for. There is no run around, no back and forth games, no drama. I'm sure we will be going back to see Jeff again to buy another vehicle from him in the near future for my husband too. I highly recommend Jeff Taylor at Northwest Dodge, he is very professional and will definitely exceed your expectations too.
Awesome truck buying experience – It's not hard to believe why Jeffrey has reviews, he sold me my Dodge truck just last week and it was a stress free transaction. I looked at about 6 different Dodge trucks and test drove 4 of them to make my careful decesion. He is very knowledgeable and has a great customer service ethic. The financing was painless as well, it was done in under an hour. I know reccomend him to anyone that is interested in getting a Dodge truck.
GREAT EXPERIENCE! – Jeffrey Taylor did an OUTSTANDING job of making this deal work.
I bought a truck from him at the end of May. Had a bunch of problems that the dealership fixed.
Due to all my hassles, he gave me a fair deal in trading in the problem truck and got me into another great one at the same payment, with nothing down.
Jeffrey Taylor is a great one to work with. Kudos to Jeff and the Northwest Dodge team!
IMPECCABLE SERVICE BY SALESMAN JAMES MCGEE – I HAD CALLED THIS COMPANY IN THE PAST TO INQUIRE ABOUT A CAR, HOWEVER EACH TIME I WAS NOT COMFORTABLE WITH THE SERVICE.
RECENTLY I CALLED AND SPOKE WITH JAMES MCGEE AND WAS TOLD TO COME IN AND HE WOULD HELP ME, ....THE REST IS HISTORY!!!!!!!
I WALKED OUT WITH THE CAR OF MY DREAMS, SERVICE WAS THE BEST SERVICE EVER. MR. MCGEE HAD PATIENCE, WAS VERY PROFESSIONAL, AND KNEW EXACTLY WHAT TO DO AND HOW TO DO IT.
TODAY I AM THE PROUD OWNER OF A NEW CAR, AND I OWE EVERYTHING TO MR. MCGEE..
IF YOU ARE ANTICIPATING BUYING A NEW DODGE, CHRYSLER, JEEP OR WHATEVER.....ASK FOR JAMES MCGEE, HE IS AWESOME!!!!!!!!
Jeffrey Taylor is the best salesman, honest and human person – Jeffrey Taylor, aim so happy with the purchased of my 2011 jeep. You are the best!!
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