19010 Northwest Fwy, Houston, TX | Directions 7706529.904326 -95.603901
Mon. - Fri. 7am - 7pm;Sat. 7am - 5pm;Sun. CLOSED
Neighborhoods: Northwest Station
Zero stars if could... – If you are an idiot who wants to promote slime balls and liars, please buy a new car from them. There are so many other Toyota dealerships in Houston, there is no need to take the abuse my husband and I had to endure. If I could I would give negative stars. For the SALES DEPT: Like another reviewer, my husband and I were told to leave because we are educated people who wanted to get the best deal for our money. We ordered a vehicle in early January to my husbands particular requests, and again, because they believed we were going to give them a poor survey, they canceled the deal. We didn't care that they failed to keep up informed on the status of the order which took more than 4 to 6 weeks as promised. When I asked about the truck rebate that was going on, Leo, the Liar, said the rebate was included in the price we negotiated back in Jan. When asked to see it in writing, they canceled the deal. After he said that because we were not going to give them a good survey, I was livid. I wanted to reach over the table and do not so lady like things to this jerk off who has completely ruined my husbands day. The truck wasn't even for me! It was for my husband who had already waited for three months for this particular truck! We asked to speak to the manager, and he refused to even speak with us. So for a brief moment I swallowed my pride and BEGGED this a-hole for the truck, and yet, he still refused, so at this point, some not so nice things came out of my mouth. Needless to say, we left the dealership. I recently purchased a $50,000 Honda, (we were looking at buying a SUV from them as well and were going to get a Sequoia) and my husband replaced the order for his $32,000 Tacoma with another dealership.
Terrible Customer Service & Experience, AGAIN!!! – This place is not afraid to stick it to you. They extremely overcharge for routine checkups, and force you to sign a pre-payment sheet before they will look at your vehicle. I would opt in finding a dependable servide station.
They will NEVER see a dime of my money – I bought a car. I signed papers. A "Motor Vehicle Retail Installment Sales Contract Simple Finance Charge" document to be exact. They called three weeks later stating the deal didn't go through and I need to agree to a higher interest rate that increased my payment by $50 per month. They thought I would fall in love with the car and just roll over for a higher interest rate. They tried to pull a bait and switch but I didn't fall for it. They thought they could prey on a single mom on a budget, but NOBODY messes with me and how I spend my money. Joe Myers is deceptive, pathetic, and not going to get away with it. If this has happened to you, don't let them lie to you. They are in default of the agreement as far as I'm concerned, and I may not be able to report them to the credit bureau but I'm reporting their bad customer service to all consumers on every availble website, forum, and search engine I can find.
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