11911 Jones Rd Ste 7, Houston, TX | Directions 7707029.948133 -95.585572
Cheap but Not Impressed with Staff, Technicians – After calling many many vets in Houston, I drove my dog across town to get spayed here as they were less than half the cost of what my vet charges. I was greeted by terribly rude younger guy who kept yelling at my dog to stay on the scale...there were three cats roaming the office so obviously she was a bit distracted. He said several times sarcastically "I don't like stubborn dogs" and when I went to the counter the other vet tech said "You need to take her to obedience training." Seriously? She really wasn't that bad at all, just wouldn't sit still. She doesn't and didn't bite or snap or jump on them, she was just restless. I guess I pay the price for kindness at my real vet. Although the technician answered my questions on caring for her when I picked her up, I wasn't given any information sheet on aftercare. When I asked what to look out for if there was a problem my question was dismissed with she'll be fine. Which she vomited several times for the rest of the afternoon and evening and finally was better in the morning...wasn't told if this was normal or abnormal and the clinic was already closed. Now I know why other vets hold them overnight for observation. I also read on the internet about not letting her climb stairs, etc. but was never told this. So, in conclusion, I can't comment on the vet because I never met or dealt directly with her, and my sister uses them and says she's great. But I would recommend she checks the staff that works for her and teach them to be kinder to patients and their animals and provide more thorough information to give to pet owners. On the plus side, she is very reasonable and the surgery itself seemed to have been done nicely.
Not impressed – I was told on the phone that the new kitten exam was $15. I drove about 15 miles each way to find an affordable Vet. The Vet was alright. In the end got charged $25 for an exam that I could have paid if used a Vet close to where I live without even driving a mile. Overall the service was below average not impressive at all.
I called the clinic today with a question on a medication. Was completely disappointed with the response I got. The Vet I used for my dog in the past would call and explain everything. I did'nt even get a right answer here. The Tech had no clue either what I was talking about. or what he was talking about.
Will not be using this place again.
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