Bmw Momentum

(713) 596-3100

10002 Southwest Freeway, Houston, TX | Directions   77074

29.668526 -95.550105

 
New Car Dealers, Fuel Dealers, 3 Series  more

More Categories: 5 Series, 7 Series, Used Car Dealers, Auto Parts & Accessories

New Car Dealer Brands: BMW

Payment Methods: Discover, MasterCard, Visa

Neighborhoods: Westside, Westwood

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Bmw Momentum
Bmw Momentum

Reviews for Bmw Momentum

Recommends
1.0

Ineffecient service department with lots of turnover – I've tried having my car serviced at Momentum BMW several times, but it's always such a hassle I prefer bringing it to my local mechanic instead.

1) I've never had the same service rep. They change all the time

2) They never call you back. I drop off my car, but never receive any update calls. So if I don't call them, no one calls me. If you didn't buy your bmw from them, they won't loan you a car, so here I am, waiting to know how long it will take for my car to be serviced...no communication

3) I've had to escalate to the manager and when I do, then things start to happen. even so, communication is poor, the calls always go to voicemail and good luck getting a call back

bottom line: if you want great service, Momentum BMW is not the place to get it. Go there if you have to, but for regular maintenance take it somewhere they will answer you phone calls and tell you when your car is ready without you having to call them first.

Doesn't Recommend
9 months ago

Run do not walk away from this dealership. The service department is the worst. They will sell you a "certified" preowned vehicle with recalls that are not taken care of before it is sold. Advantage in ClearLake is much better. Good luck trying to get your refunds after you trade the hunk of junk in 8 months later because the BMW stayed in the shop more than you got to drive it.

9 months ago

Everything went smoothly and car was washed

10 months ago

It's a privilege to have Ryan Simon as my Service Advisor at Momentum BMW.

11 months ago

Phong Bui is the best service adviser I have ever come across. Thank you Phong and Momentum BMW Service. Great place to visit! A+

11 months ago

As usual, Shef did a great job in getting the service on our vehicle completed exceptionally and on schedule. Shef goes out of his way to keep me informed of the progress made so that I can plan my day accordingly. When we picked up the vehicle it looked brand new - great service.

Recommends
over a year ago

Outstanding service and communication start to finish. Max is the best!

Recommends
over a year ago

This was by far the best, smoothest, most professional car buying experience I have ever had!

over a year ago

Mario Vega has continued to always provide me with great service.

Recommends
over a year ago

My Sales Advisor Rod was great. I especially appreciated his help with insurance when my original insurance company was exceptionally frustrating. His introduction to an alternative insurance company saved the day.

Recommends
over a year ago

Rick Watson always makes our experience the best because of his knowledge and experience and professionalism. He is the main reason we shop at Momentum West. We having been purchasing cars with Rick for years.

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