Houston >Auto Dealers > Bmw Momentum
10002 Southwest Freeway, Houston, TX | Directions 7707429.668526 -95.550105
Neighborhoods: Westside, Westwood
Ineffecient service department with lots of turnover – I've tried having my car serviced at Momentum BMW several times, but it's always such a hassle I prefer bringing it to my local mechanic instead.
1) I've never had the same service rep. They change all the time
2) They never call you back. I drop off my car, but never receive any update calls. So if I don't call them, no one calls me. If you didn't buy your bmw from them, they won't loan you a car, so here I am, waiting to know how long it will take for my car to be serviced...no communication
3) I've had to escalate to the manager and when I do, then things start to happen. even so, communication is poor, the calls always go to voicemail and good luck getting a call back
bottom line: if you want great service, Momentum BMW is not the place to get it. Go there if you have to, but for regular maintenance take it somewhere they will answer you phone calls and tell you when your car is ready without you having to call them first.
Run do not walk away from this dealership. The service department is the worst. They will sell you a "certified" preowned vehicle with recalls that are not taken care of before it is sold. Advantage in ClearLake is much better. Good luck trying to get your refunds after you trade the hunk of junk in 8 months later because the BMW stayed in the shop more than you got to drive it.
It's a privilege to have Ryan Simon as my Service Advisor at Momentum BMW.
Phong Bui is the best service adviser I have ever come across. Thank you Phong and Momentum BMW Service. Great place to visit! A+
As usual, Shef did a great job in getting the service on our vehicle completed exceptionally and on schedule. Shef goes out of his way to keep me informed of the progress made so that I can plan my day accordingly. When we picked up the vehicle it looked brand new - great service.
Outstanding service and communication start to finish. Max is the best!
This was by far the best, smoothest, most professional car buying experience I have ever had!
My Sales Advisor Rod was great. I especially appreciated his help with insurance when my original insurance company was exceptionally frustrating. His introduction to an alternative insurance company saved the day.
Rick Watson always makes our experience the best because of his knowledge and experience and professionalism. He is the main reason we shop at Momentum West. We having been purchasing cars with Rick for years.
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