Houston >Home & Garden > Gallery Furniture
6006 North Freeway, Houston, TX | Directions 7707629.853907 -95.396954
8 a.m. - 10 p.m. daily
Neighborhoods: Northside/ Northline, North
Such awesome delivery! I've ordered several pieces from Gallery and the delivery has always been prompt and efficient. Thanks!!
Best Customer Service – I love Gallery because they have great customer service in store and over the phone. They really take care of their customers and that is why our house is full of Gallery Furniture furniture.
Repeat Customers – I'm a return customer at Gallery Furniture because of the great value and great customer service. In all my trips, my best experience was this recent one. The new ipad room layout was awesome. I need a new TV console for a flatscreen TV and will probably go back, as usual!
Awesome experience from start to finish – I went online to look for furniture and found an item I liked at Gallery Furniture. I took a trip to check it out in person and see if I liked it. Mac greeted me at the door and got me someone to talk to right away. She knew the item I was looking for an took me right to it, with no pressure to buy anything. Great experience, I will be back. I liked the parking attendant, very nice and the delivery team was very careful and professional. Will be back.
Above and Beyond Delivery! – Great experience - delivery men walked over 1 block to deliver my mattress after they couldn't find parking nearby. What commitment!!
Gallery furniture,inflated prices, bad customer service. – Gallery furniture prices are very overinflated. I used to sell furniture and I know what good furniture is when I see it and I know what it should be priced for. Once they figure out that you know this, they do not want to deal with you anymore, you can find roughly the same furniture elsewhere at a better price where they're willing to deal with you. I priced a dining room set at three different areas and they were all roughly within the same price range but I had an account to Gallery furniture, so I figured I would go there. When I saw that they had the same dining room set that I was looking for, the price that they wanted was $300 higher than anywhere else. I tried to explain this to them but once you try to explain something like that they just give you the stupid deer in headlight look hoping that you won't pursue it further.
That's how they make their money, they greatly inflate their prices. A lot of people who do go there have credit problems so they figure that since you have bad credit problems they can take advantage of you. They only wanted to take $50 off a $300 price difference of the furniture that I've compared at other places.
There are plenty of other places out there that have the same furniture and a lower starting price that you can still deal with and get a better price altogether. If you want to waste your time be treated rudely and throw your money away this is a good place to go
Great Service, Better Quality – We looked at furniture at various stores before we made our first major furniture purchase. At other stores, we felt hounded and chased by the sales people. Gallery was different. We were welcomed, but not bombarded. Information was provided, not pushed on us.
We bought our living room set and it was delivered the same day, as promised. When we were in the market for a bedroom set we went back. Mark helped us and was wonderful. Thank you!
CROOKS AND THIEVES – I wish we could give a ZERO-star review.
These guys are nothing but crooks and bait-and-switch artists.
I bought a Groupon for a friend of mine who needed some chairs. Figured it would be worth it for the price.
They hassled her at checkout. Made ME drive in to "show ID", even though the terms of the Groupon were that it could be bought as a gift for someone else. Then they kept coming up with "other reasons", one by one, why they didn't want to honor the groupon.
Mattress Mac was standing right nearby. When we asked to speak with the manager they threatened to throw us out of the store!
Gallery Furniture - Where you REALLY WILL GET RIPPED OFF, TODAY!
dinette set infested with bugs – I bought a dinette set from the Post Oak store. The set was infested with carpenter bees. Customer service is very rude! They claim to not have any return policy. Don't put yourself through what I've been through, don't shop there.
I wish I could post a photo of the bug-- I think you would really not want to shop at Gallery Furniture.
There is a reason they have an "F" rating on BBB!!! – I bought a groupon worth $200 to use at Gallery Furniture thinking that I could get a good deal. I went to the Galleria store first and found a table, but then found out that there are no returns. I was not sure how the table would look in my living room, so I decided to go to the 45 store before I bought it to see if I saw something I liked better. I decided I did not like the table and couldn't really find anything I did like, so I bought a plant. I was told it was $149, checked out and brought the plant home. When I got home, there was a tag on it that said $79-NOT $149! After finding this $79 tag, I was upset because I could have bought another one at that price with my $200 groupon! So, I called Gallery Furniture and told them they over charged me and they are refusing to change the price-I was hung up on not once, not twice, but 3 times by their rude employees.
I also talked to Mattress Mack while I was there expressing my thoughts about the "no returns-ever" return policy. This guy was either drunk or high on something because he was the creepiest guy I have ever talked to. In person, he is nothing like he is on TV-and by the way, I have noticed that he is not in their commercials anymore, just his voice.
Save yourself the hassle of going to Gallery Furniture, just go to Star or somewhere they accept returns. The only reason this place is still in business is because they don't accept any returns! Look them up on BBB, they have an F rating!!! That is pretty hard to achieve.
Mattress Mack-you are a criminal, not the person the media portrays you to be.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Gallery Furniture on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.